This U-Haul Neighborhood Dealer provides truck, trailer, cargo van, and pick-up truck rentals, along with moving supplies. Many customers report a very positive and easy experience, describing the staff as quick to help, nice, respectful, and process-oriented. Rentals are often handled efficiently, with customers taken care of from start to finish, leading many to recommend the business. The team works hard to ensure rentals go smoothly and explains details to make customers feel secure. However, there have been issues with the U-Haul app providing an incorrect address, which can cause navigation difficulties. A significant concern raised is uncomfortable public treatment of a staff member by management, described as demeaning and cruel in front of customers, despite that employee being consistently helpful and respectful. The business is family-run, and the core service is highly praised when focused on customer care.
