Unfortunately, they are not customer service focused and Cassandra does not seem to prioritize her customers time. In my opinion Cassandra seems to lack accountability from management.Update- Berto stepped in, took charge and was very accountable.
December 2023
Floor & decor is a great place to find any type of flooring you would like the prices are pretty fair. Only thing I can say is their customer service is not the best at the location in Riviera Beach, I still have not gotten my refund for over $300 when I returned flooring back to them.
November 2023
I can't say enough good things about Jerrod from your store. I had an issue with a purchase and he helped me sort through it. He was friendly, helpful and knowledgeable, and he went over and above to make sure all was as it should be. You are lucky to have him!