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December 2023 by edin sejdic
Absolutely non knowledgable about products i asked for a carbon cleaner called chem-dip FOR MY COMMERCIAL ACCOUNT the man Austin decided to end the call by saying 'i have no idea what your talking about i wouldn't even know where to look' then when i said it was commercial he decided to start calling me Sir and speak properly and professionally please don't hire people who are unknowledgeable about your own products and can say i wouldn't even know how to look that up when i can pull it up on google and it tells me its in store very simple to look at the shelf that was in front of the register after i asked can someone just check me out with commercial all Austin had to say was commercial closed at 6 I've been to multiple auto-zones where I'm not ordering or need anything to do with commercial but ring me up and it was never a problem absolutely will not go to this AutoZone please hire someone with professionalism on the phone who treats all costumers with respect and not only when i mention commercial very disappointing
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November 2023 by Shay Williams
This evening I went to this location expecting to have nice, friendly service and I got the worst treatment I have ever experienced from autozone. This young individual was rude to me as soon as I walked through the door. I wish I got his name but he was the only young, white male working the evening of 11/13/23. I will never return.
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November 2023 by Marc Herbst
Terrible experience trying to get my battery tested and replaced. Clerk was a complete idiot who didn't know what to do, wouldn't talk to me or even look at me. Store manager was a joke, just as bad as the clerk. STAY AWAY FROM THIS PLACE!
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September 2023 by Kali Biglin
Thank you Michelle P. For all your help! We appreciate you for all you did in helping us figure out our car issues. Super helpful and knowledgeable!
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September 2023 by Michelle Greene
Love this Auto Zone! They are always knowledgeable and friendly, but today's trip was made even better by Mr. Pullen (Chip), he was so helpful and even installed my cabin air filter in my Mercedes. The customer service was above and beyond today! Thank you so much for your time and to notch service!
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September 2023 by Chino MartineZ
I Needed a replacement battery. I was in and out with 5 minutes. The lady at the desk was very helpful and polite. I definitely will be coming back for sure.
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September 2023 by Mike Hicks
Great staff. I was in and out in 20 minutes. Austin F. even came outside in the heat and changed my battery for me so that I wouldn't have to do it when I got home. I highly recommend this location!
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August 2023 by Thomas Wiley
I went into the store in search of a A/C recharge kits which the selection was easily found in a front store display. Brought with me the hose with gauge I had but was uncertain which to purchase to fit it.I approached a group of employees standing talking and waited politely for them to break conversation. A younger white bearded gentleman asked me "what do you need man?!?" (in a negative tone with poor body language)I said " I brought this gauge I had in and needed to match it to a recharge bottle but not sure which 134A I need to pair it to, and I forgot my reading glasses at home "He just pointed at the display and said "find one with number you need that matches that hose. Sorry, I don't know anymore to tell you, dude" and turned his back to me. Never said " let me help you find that, just cold shoulder"I eventually found one and purchased it and will never venture down to that store again.(Oh, and rude bearded kid, I walked out the store and he was leaning on a column smoking his vape on his phone).That's our Future workforce at a glance; we're all screwed.Management needs to focus attention to these employees providing customer service and make sure they are knowledgeable about the products they sell not just man a register.
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July 2023 by Kimo Kalilikane
I needed my battery replaced and Kenneth was more than happy to help. I called the store as soon as they opened to inquire about getting a new battery and Kenneth provided both pricing and availability for batteries that would fit my vehicle. Once I arrived, it took less than 10 minutes for Kenneth to replace my battery and get my car running good as new. I would definitely be coming back all because of the excellent customer service provided by Kenneth
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July 2023 by Demetrios Gerolimatos
Awesome customer service by Aaron. He checked my battery to see if it was dead, provided me with a selection of batteries at different price points and even installed the battery. He is definitely the go to guy there. Thanks again Aaron!
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June 2023 by Alex Chun
Went in with a really bad battery and had to buy a new one Caleb went above and beyond I happened to show up a few minutes before closing and he helped me install a new battery and taught me how to do it. I couldn't be more grateful for his hard work and professionalism. Thank you so much. Because of his service I'll be coming back to this shop for all my auto part needs no matter the price. Service is everything today and he earned my business.
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June 2023 by Charles Fields
Zuluekya (not sure ? on spelling) the Store Manager was truly professional, caring and provided outstanding customer service for my key fob battery dilemma. Wonderful service and experience at your store. Thank you!
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May 2023 by Bill Lavoie
The sales people weren't really that sure of what they were talking about. I asked for lens repair tape, and they tried to sell me reflective tape. When I brought this to their attention they didn't know what I was talking about, so I went back down the isle and had to dig through products to find it. Everything was all mixed together.
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April 2023 by psfalana
Explained to the young lady behind the desk that I simply needed the key fob for a standard model, after being told 10 plus times that the fob WITH the key would not help me.. and I explained every time that I did not need the key, only the fob. She decided to get an attitude and speak to me as if I’m a Neanderthal. Sorry to say I didn’t get her name, won’t be coming to this location again. Auto zone on San Jose immediately solved my problem with no issue, why not this location?
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March 2023 by Details By David LLC
I normally never leave reviews online so it takes a lot to get me to leave a one star. This autozone is normally great during the day but i decided to come closer to the nightime. It was about 8:00pm and i had 5 items in total. I didnt get out of the store until almost closing time at 9. All this because one guy in front of me had a simple return. It seems the cashier was not trained at all with how to proccess returns. Not only did he not get the return done. He didnt say a single word to the guest in front of me about what was going on. I will not be coming back here.
