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December 2025 by peter 102
Nobody answers the phone and no offer to call back. For me, that is really bad customer service
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August 2025 by Kamlesh Minshew
Worst bank service I have ever had in my life. I requested a simple check order. Person in training (even after asking for help from another person) still could not spell my name correctly even with my ID in front, or successfully put in simple check orders. Requested wire transfer service, after 20 min wait and being told someone would be right with me, same person literally walked out the door. Complete waste of time and horrible lack of professionalism.
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July 2025 by David Jin
I got public notarization at this branch. evrything is good and perfect. it was very helpful. thank you Serenity.
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December 2024 by Carlos Caparrós
Came on a Thursday 11am without an appointment. Friendly and professional young staff helped me answer some questions on current in-branch credit card offers and reorder a new debit card. The branch it self is clean and inviting. Happy to keep coming here as my primary banking location.
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November 2024 by Wanyong Choi
The essence of a bank is 'trust.'
However, despite visiting the bank at the scheduled time to open an account, I was informed that no appointment had been made. Instead, I was advised to reschedule at another branch approximately two hours later. This experience made me feel that my time and schedule were not respected at all.
While banks impose fees even if customers are just one day late, they take no responsibility for wasting customers' time and breaking the critical 'trust' that forms the foundation of their business. After this incident, I am seriously considering closing all my accounts with Chase Bank.
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July 2024 by Dolores Apreda
No one answers the phone and if they do they hang up right away
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July 2024 by B W
I recently visited the bank and had the pleasure of being assisted by Linda. I had an unusual request because I wanted to teach my child how to count with real money. Linda went above and beyond to help me. She patiently gathered pennies, quarters, and nickels for me, ensuring I had everything I needed. Her dedication and kindness made a big difference, and I am extremely thankful for her help. Linda’s exceptional service and willingness to assist with my unique request truly stand out. Thank you, Linda, for your outstanding support!
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April 2024 by Eric Dorfman
Beyond disappointed with this branch. It truly lacks professionalism and customer service.
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January 2024 by David He
Stephanie was very helpful and efficient in notarizing my real estate documents. I highly recommend her services and am thankful for her help in such a short period of time.
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December 2023 by Leilex A
Ms. Stephanie is an outstanding bank representative. She understood what I needed and took care of everything in a timely manner. Honestly, her attention to details is a rare find in this world. I hope Chase understands how valuable of an employee she is. Any financial business would be blessed to have her ✨️
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December 2023 by Marye F
Ms. Stephanie is an outstanding bank representative. She understood what I needed and took care of everything in a timely manner. Honestly, her attention to details is a rare find in this world. I hope Chase understands how valuable of an employee she is. Any financial business would be blessed to have her ✨️
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December 2023 by B Katz
Terrible customer service with them for 15yrs and it’s been horrible, god forbid something happens with your account they dont want to help. My go to bank is my credit union very friendly. Stay away from Chase you will not get the customer service you want
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November 2023 by Manny
Great Customer service and helpful
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November 2023 by Reana Baltic
Mirza Magazin and Stephanie Shirey deserve the utmost recognition for their exceptional customer service displayed during my recent visit to Chase. Mirza and Stephanie went above and beyond to ensure that my experience was a positive one.
What really stood out to me was Mirza and Stephanie's dedication to making sure I was completely satisfied with my transaction and account. They took the time to explain the features and benefits of the account options, and even offered to demonstrate how they worked. They were knowledgable, well trained, detail oriented, efficient and helpful.
Overall, I am extremely grateful for the outstanding customer service I received from Mirza and Stephanie. They truly went above and beyond to ensure that I had a positive experience, and I will definitely be returning to Chase in the future thanks to their excellent service.
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July 2023 by Jaime Lott
Lady today 7/20/23 was so rude. Will never return.
