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November 2023 by Carla D.
Truth be told this isn't my favorite Dollar Tree. Why? Because it's rarely stocked. Today I hit it just right and it was fully stocked for Christmas, which was such a pleasant surprise.Not only did they have all the crafting items I needed, they also had a bunch of things I didn't know I needed.The store was better stocked, better organized, and looked better than it normally does. There was also someone consistently stocking the shelves while I was there.I will say I'm not a huge fan of how Dollar Tree now has different price points. It makes it feel less like a Dollar Tree and more of a Family Dollar, which leads me to believe if they're steering the store in that direction, but alas, not this stores MO.The cashier was pleasant and efficient.
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November 2023 by Naglaa Sharabi
11/ 11/23.Very rude and the most racist staff I have ever dealt with in my whole life . This is a decent neighbourhood and people with such attitudes should not be working in this neighbourhood or any other place . This is my first review ever and never thought I would go online to write a bad review on any website but sorry to that If I could give less than one star I would have done it. I have been a resident in this area for almost 7 years before this shopping center even existed and always loved people who used to work at this store . The store used to have teenagers/ younger people and they have been always very polite.I went shopping Saturday morning 11/11/23 . An employee was picking up stuff off floor( I knew later she is the MANAGER) and She was speaking in unprofessional way about how customers don’t put thing back in place , stating things like… ” I’m tired of people like this , I need a vacation.. etc “ it sounded odd to me since i never had such bad attitudes from anyone works or lives around . I tried to be nice and told her I’m so sorry to have such a bad day. After I finished shopping , I went to the cashier to check out and when it was my turn and no one in line but me , the cashier asked me to use the other register . I moved to the other register thinking that she is closing her lane but she continued serving other customers who came after that . I went to her and asked her why she didn’t want to serve me ans why she asked me to use the other register if she is still open . The lady couldn’t give any answer because the only answer to this is that she is a RACIST . I asked her again but still no answer. The “MANAGER “ came in (was the same lady I met earlier with bad attitude) without even trying to know what happened ,and in a very bad manner she told me “we are not serving you” . I left my basket, stepped outside and called the cops on them to report discrimination . The manager saw me calling the cops so she went ahead and called the cops as well . When the cops came over , the manager Lies to them and told them I throw things off the shelf. I asked the cops to pull the camera cuz Im not the person who does such things. The cops themselves told me they wouldn’t pay a penny in a store has people like them and he asked me to contact the company and report the discrimination. I called the company right away but the line was only for employees to file complains . They advised me to email the company which I did but never heard back and no one contacted me . The manager and her team act like a gang and takes each other sides without caring about the customers or the reputation of the store. They wouldn’t do same thing if it’s their own business. I Will never go back to this store again until you get rid of these RACIST /Rude staff .
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November 2023 by Brandon Glidden
2023 Nov 04 @1423Called to see if a SKU was instock, to which a female (Manager) stated "what is a SKU"? After explaining what a SKU was, the same employee stated "I cant do that right now, that requires alot of due process and I am too busy; can you call back later?"First, LOL @ the DUE PROCESS statement, I did not know that this was a legal matter; Secondly, the reason that I called in was to verify SKU availability so that I did not waste time on an unnecessary trip.Funny Update; 2023 Nov 04 @1530Went to the store to check if the item was in stock, to which it was. As I was in the store, only one customer checking out, which is when I decided to take the manager up on her offer by calling back.I called in and informed the Manager that we had spoken earlier about sku/product availability and she immediately became rude and stated "Im not checking to see if a SKU is in stock, whats the product name?" To which I stated "I dont know the product name, why cant I provide you with a SKU so that you can pull up what I am looking for?" Manager then stated "SKUs will not pull up what the product looks like", to which I stated, "No problem, enjoy your store's review."I ended the call and proceeded towards the other side of the store and saw/heard the Manager speaking to someone via phone call (I assume her boss), Manager stated that I was a "scammer"; Manager then proceeded to exit the store via front entrance and continued her phone conversation, all while smoking cigarettes, how classy. I sat opposite to the Manager and audio recorded what was being said. After the Manager ended her call, I left. As I was driving, I called back and to inform the Manager that I had indeed heard everything, including the "scammer" comment, to which Manager stated, "YOU DIDNT HEAR ANYTHING" and then hung up.The pen is mightier than the sword.
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October 2023 by Sophal K.
Very rude and so bad service. They don't have charged for $100 dollar at 4:30pm. And holding my kids on aside. My kids did spend more than $30.They really scared my kids.
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August 2023 by Linda Dohert
Why would you have hours posted if you don’t stay open until those hours???
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July 2023 by RL Staples
Rude employees. Incredibly messy and unorganized.
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May 2023 by John
Very clean and nicely run Dollar Tree! Bravo!
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April 2023 by John Camacho
I know they get a bad rap but I do appreciate and enjoy the store. They have a lot of things going for them like if your having a birthday party or a get together they have it all and plentiful. Especially balloons as a good example, why pay 10 to 15 for them. The staff is always helpful and they care. I will continue to shop at these stores. If your on a budget or just frugel this is the place to go to.
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April 2023 by Linda Taylor
Wow. It's amazing a store so new is in such bad shape. The shelves are always half empty and the place is dirty and smells bad. Not sure why it went so far downhill but it's by far the worst in Jacksonville I have seen.
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April 2023 by Kelley Hoover
Such a mess. Everything is just everywhere. Csnt find anything. Probably the worst dollar store around.
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January 2023 by Peggy Reese
They ripped me off 104.00. I bought merchandise last night. They would not return it or offer a gift card.
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October 2022 by Linda Wingo-Peralta
Management and staff are all extremely nice store is kept as well as possible for the amount of sales that they have it's always pretty clean and neat it's one of my favorite stores
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October 2022 by Michael B.
The staff at this Dollar Tree were very nice. Greeting us when walking in and making sure we had a pleasurable experience at checkout. The Dollar Tree has a lot of imported junk, but you can find some good stuff in there as well. It's one of the cheapest places to purchase cleaning and laundry supplies in a jiff.
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June 2022 by Athena B.
I love the dollar tree for a quick trip for birthday or greeting cards and for my thank you notes! They have so many options and are all hallmark brand! Great value for a cheap price!
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May 2022 by Charles Fields
Worst customer service experience at this location. Cashier snatched money from hand, snapped at me, and said if you want a receipt it’s right there in a rude manner and just pointed to it. Not friendly at all. Evening shift 7pm store #7693.
