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March 2024 by Kearston Thomas
Chris is always a pleasure to work with!!! Always professional and ready for me to arrive to pick up my rental!
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February 2024 by Lori Thomas
Sheridan and the rest of the team at the enterprise location in Fruit Cove are just outstanding! The transactions were easy and efficient, vehicles are clean, and we were in and out in a Jiffy!
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February 2024 by Debbie Morrison
Always great service at my local Enterprise location. Let's face it, a lot has changed in the world since 2019. In general, customer service has gone down hill. But the folks (Chris and Sheridan) at our local Enterprise rental location (St Johns, FL) are always top notch. They make sure that they have the class of vehicle that we request, that it is in good condition, and are always friendly and efficient during the pick-up and drop-off. We highly recommend this location.
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January 2024 by Julie Greenwalt
So kind and so efficient!
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December 2023 by Ali Shahin
My favorite branch!
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October 2023 by Roland Marcano
Chris and Aubrey are the best. This branch goes above and beyond for their customers. Totally recommend. Thank you for all your hard work!
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September 2023 by Dennis Galloway
They had my " reservation ". No paperwork. Everything on a tablet. Very fast and efficient.
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August 2023 by Mr. Murphy
Got a car from them last year, got a car from them this year, super service and friendly employees, I can only recommend them ?
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August 2023 by Rethinkleadership
Convenient location for us and the interaction with staff has been good. They are professional and helpful. Efficient in getting the rental in your hands after contract review and walkaround. Would rent from them again!
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June 2023 by Billy Clark
They let me make a reservation when they didn't actually have any cars available.
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April 2023 by Linda Bowles
I cannot say enough good things about Chris and his staff and our experience with Enterprise at Julington Creek. My husband was in a car accident in January, and we needed a rental car right away. The closest available vehicles were at the Julington Creek location. Everyone was so helpful and understanding from the very beginning. We were preoccupied with the medical side of things and did not have time to go shopping for a new car. Time after time, I would have to keep renewing my rental car, and Chris was terrific. He made the process so easy and simple for us. Last week, we finally purchased a new vehicle, and truthfully, I will miss the interaction with the guys at Enterprise. I cannot recommend them highly enough. We are very grateful for everything they did for us.John and Linda Bowles
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December 2022 by Laura P.
We have been long time members and using enterprise for our car rental needs. We made reservations to this Fruit Cove location online a month prior to our upcoming trip. At two different timepoints, Chris from this location called and told us that the vehicle class we had reserved would not be available and to contact other locations to find the vehicle class. While I appreciate the call, it was poor customer service to just leave it at that rather than finding our vehicle class. We contacted enterprise regional and they "were going to look into it and call us back". Needless to say we did not receive a call back. We called this location again when we updated the reservation to another vehicle class, and the gentleman said they had the vehicle class available. Again we received a call a few days later from Chris stating that the newly picked vehicle class was not available. We contacted regional which placed an urgent request to address the matter. We have not received a call. We ended up just cancelling the reservation and going with another company that guaranteed when we made the reservation that they would have the vehicle class needed. I believe this particular enterprise location is acting with poor communication between its employees and the manager. Also lack of customer service, especially with no attempt to honor the reservation or even assist to find the vehicle class needed. The website still says that you can reserve the particular vehicle class for the time frame we were requesting. One star is too much for this location. I think enterprise HQ should look into Chris and the management team to assess their practice and customer service skills.
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December 2022 by Deana Gallatin
I rent cars as part of my job. These guys are the best, always pleasant
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November 2022 by holly shock
Enterprise had a car when I needed one last minute. They offered excellent customer service and flexibility!
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October 2022 by Kaitlyn W.
The worst enterprise I have ever been to. The car is never ready for your reservation time, but if you reserve too early and don't show until later they'll give your car away. Their excuse is that they are understaffed every single time I've rented from here. If you need a decent car in a timely fashion, DO NOT GO HERE. You'd be better off driving to the airport and renting from National since it would actually be quicker.
