First Florida Credit Union is highly regarded for its friendly and helpful staff, making transactions like large deposits smooth and efficient. Customers appreciate the shared branching services, which have generally been great, allowing deposits, transfers, and withdrawals with ease. The manager, Jessica, is praised for exceeding expectations by explaining options and suggesting products to help meet financial goals, often earning recommendations to family members. Although service at some locations has seen changes, such as charging fees for coin deposits now handled by coin machines, overall experiences remain positive. Many members use First Florida as their main or supplementary bank, valuing the same benefits they have with other credit unions, even from out of state. The bank has proven reliable, especially in urgent situations like replacing a hacked debit card, demonstrating their commitment to customer needs.
My lady friend needed to make a large deposit into a shared account with her broker and they were pleasant, efficient and helpful throughout the transaction.
September 2023
Shared Branching services has always been great. But I have noticed a change in service overall at all locations. The location in Harper lane want to charge a fee to deposit a few coins. Forces you to use the coin machine. This service use to always be free with coop share branching. They want to charge now.
March 2023
The Manager, Jessica always exceeds my expectations - she explains my options, suggests products that assist in obtaining our financial goals. Have recommended her contact information to family members (even out of state) for their financial needs! A++
