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April 2024 by AC Freeborn
Have a Gate Fast Pass membership. It would not work at this location. Could not get any help whatsoever from the single employee on site. Ended up having to back out. Attitude of the young employee was he couldn't care less.
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March 2024 by Alejandro Diaz
I pay $10 for car wash!!
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March 2024 by Andrew Shedlock
It will wash the pollen off your car, most of the dirt and make your tires look less scuffed. Won’t take off bugs or get all the dirt. For $15, there are much better options nearby
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March 2024 by JEAN V
I have always have taken my car to Gates their car wash is clean and the employees are always there to help when needed I will recommend this car wash and continue to do so then any other car wash
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November 2023 by lauren adkins
Workers weren’t the that friendly. Hate how the sticker never scans and the wash i minimum for what i pay a month. Canceling membership
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November 2023 by Dailin Jordan
This is the worst gate express. I purchased the highest membership and every single time that I have come which has been three times in total the fast pass never works. I always have to contact an attendant for support and when they come out they have to manually let me. Today was the last straw. David Crowe, the manager on duty has absolutely no professionalism no customer service and should look for a different job. He is a terrible manager and has absolutely no idea on how to assist a customer that's having an issue with their membership rather than being understanding of the issues happening every single time that I go to this car wash he says I can just give you a refund and I said absolutely not. I have been in line for 30 minutes just to get up here and if that is the case, I want to cancel my membership completely. Because of David Crowe, I will never go to any gate express car wash simply because he is the rudest person I have ever come across in a customer service. Aside from my terrible review on yelp I am waiting to hear back from corporate because I want them to know the type of people they have working for their company. Enjoy your day David I look forward to hearing from corporate
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October 2023 by Ashot Nalbandyan
Horrible customer service. This company seems to be designed in a way that makes it harder to cancel your membership than it was to sign up. They require your signature and for you to be onsite at the location for you to cancel your membership. When asking why they aren't able to do it over the phone or email the staff becomes very unprofessional. In a day and age where I can call and cancel credit cards, insurance, etc... This type of practice is a major red flag.
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October 2023 by A.J. McCaffery III
Love the car wash! Only wish the blowers did more to get rid of water spots. Seems to be plenty of space for more blowers.
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August 2023 by Elise Alagoz
Sticker wouldn’t scan Rafael helped remove my old sticker including glue and got me a new sticker I had been having issues with this sticker for months at multiple locations he is the only representative that printed me a new sticker and took the time to remove and place new one amazing very hardworking , thanks Rafael
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August 2023 by Robert
Staff is nice. It’s a reasonably priced car wash. Wait is never very long.
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June 2023 by Gary Hughes
Gate’s equipment damaged our vehicle and we received a fill in the blank response from a claims company, taking no responsibility. You are rolling the dice getting your car washed at Gate.Service: Auto detailing
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June 2023 by D Cheat
Best car wash in Jacksonville. Reasonably priced and the vacuums actually work. In and out in 5-10 minutes.
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April 2023 by Karla Rios
Recommend it.1- I love that they have their price updated on their website also when you are there they have a clear sign with the price in the front and the service that they offer.2- They have a machine when you pay, so nobody bothers you trying to sell a different service. Very specific on which service you are getting and the prices you are paying.3-Vacuums work really well and is included in the price, you don't have to pay additionally, it is free.4- I liked that when we were there, they were almost closing and they just let us know that they were closing, they didn't kick us out or give us menacing stares until we left.Very satisfied, deserves five stars!
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March 2023 by Beth Wingate
I love the convenience of this car wash. I’ve never had any issues really. I would like to suggest they have a way to know who has a membership. Every time I go through the car wash, I never get my tires sprayed. I have to ask, and to me it’s not okay. They need to update their stickers to show that you’re a member and if they are a member, but level of a member, and having your tires sprayed every time you go through.
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November 2022 by JUAN CARLOS RAMIREZ GUERRERO
Terrible customer service, I paid for the most expensive wash $25 and my car was washed badly. I spoke to someone from the company's staff and they didn't give me a solution, my car was dirty. I would not return again ???