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January 2024 by Linda J.
Chose this business based on reputation and location. Salesman Mark was very knowledgeable and professional - 5 stars for his part! However it went downhill after the sale. We were originally given the delivery date of Jan 17th, which was later changed to Jan 24 and we were okay with that as one week does not make a difference. However we received a call on the evening of the 16th telling us our mattresses would arrive on the 17th - still okay at that point. We got up early on 1/17 AM and took apart a king bed and a queen bed as instructed by Mattress Firm - no easy feat for folks our age. The delivery gentleman showed up at 10A and said the delivery was "all jacked up" - he only had one small piece of our rather sizable purchase. We called MF and they said they only had one piece of our order in stock and they hoped to have everything ready for delivery on the 24th. We have had to put our beds back together - again, no easy feat for us. Not sure who screwed up this delivery but they need to improve in this area! That was a huge waste of our time and energy and a big disappointment, MF!
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November 2023 by Brittany Laurin
Angie was amazing!! She spent two hours with us and helped us find the right beds for the entire family. She was extremely patient in answering all of our questions and didn’t pressure us to pick anything. We had a great experience and highly recommend her for anyone looking to come in and find their new mattress!
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November 2023 by Caitlin Guerrant
Angie was amazing. During our store visit she guided us through several beds and was extremely knowledgeable about each one. She was also very easy to communicate with via text when we were making a final decision from home. She was very detailed and explained everything. Great experience.
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November 2023 by Brian Walker
My family and I came in to buy new mattresses , overall the store had a great selection and staff. Melina took care of me and my family, she did a phenomenal job at showing us all the different selections and answering all of our questions. Her patience and knowledge should be the standard for all Mattress Firm employees. I would give 6 stars if I could!
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November 2023 by Rob Uselman
First new mattress I have bought in a very long time. I didn’t realize how much mattresses have changed, but the folks a Mattress Firm were great with walking me through the process and trying several mattresses until we found exactly what worked best and was the most comfortable for me.The delivery team was excellent as well.
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November 2023 by Pete Duprey
Denise was fantastic. Very informative and helped up make a decision rather quickly. She did not try and push us towards the most expensive mattress but listened to our sleeping needs and gave us options of the best mattress to match our sleeping habits.
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November 2023 by William Cusack
Would never purchase anything from mattress firm again!!!! they don’t accept cash which I thought kind of odd but I guess for security reasons I get it.Today I only purchased a $100 bed frame time but I have spent thousands of dollars in that store on different occasion's so I used me credit card for the bed frame and the transaction goes through I also received an alert from my bank all good she then proceeded to ask for my drivers license phone number,address and email marketing stuff I get it but the best part is when she followed me out to my car which I questioned as to why you’re following me to my car I didn’t need any help it’s only a box,to which she answered to get the plate number of my car!!!! It was a bed frame…I have never had any vendor follow me to my car in my life talk about Big Brother syndrome so goodbye Mattress Firm you lost a client due to your overbearing just weird actions.
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November 2023 by Laurabeth Giddens
My mom and I had the best experience at this store today! I was looking for a mattress for my new apartment and Denise was helpful, knowledgeable, and kind. She helped me find what I needed and didn’t try to push me in any other direction. Angie and Rayven were also super nice and helpful. These three ladies made our experience wonderful and Denise helped me find the perfect mattress today. I would highly recommend this location!
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November 2023 by Lindsay Bailey
Angie is the best! She truly listened to our needs and made us feel confident in our purchase. She was so attentive and patient. We never felt rushed or pushed. Great experience. Would highly recommend this store and specifically Angie.
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September 2023 by Kim belyea
Malina was excellent and very patient. We were taking a while trying to decide and she was very patient!!!! At the end when we made a decision and paid I told her I really thought we were like family after all that. If you go ask for Malina.
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September 2023 by Samantha Repalone
I am so appreciative for the help from Isaiah. He was patient, knowledgeable and honest. He embodies professionalism and helped me select the perfect mattress for my guest room at an amazing rate. Thank you for making such an important, major purchase so seamless and enjoyable!
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September 2023 by Megan Warren
Great experience. Juwann was so much help and wasn’t pushy AT ALL. Super excited with our purchase and can’t wait to sleep on our new mattress and the prosmart base. I’m particularly excited about the zero gravity and massage features. :)Want to also provide a shout out to Melina and Denise who were great help and fun to chat with at the end.
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September 2023 by Donald Wilson
I was referred to Angie by my best friend and i waited till i could see her. My experience was wonderful and she listened to me and got me exactly what i wanted and needed. I will tell others to see her and i will definitely go back there to see Angie if I ever need any bedding or sheets. She is a Great Representation for your Business!!!
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August 2023 by Elizabeth C.
Juwann helped me pick out my new mattress and he was knowledgeable about the mattresses in store and was patient when I was deciding between two mattresses. Only thing was, I wish I was told about the fee to remove my previous mattress. I was made to believe it was complementary, based on the fact no one mentioned that there was a fee until I looked at the receipt after already paying.
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August 2023 by Sue Black
Angie at Durbin Pavilion was wonderful to deal with. She spent over two hours with us today and also phone time with us prior to our visit to the store today. We purchased two twin mattresses and also a king split adjustable mattress. She is knowledgeable and extremely patient in answering our many questions. Her customer service is top notch once again! Previously we have purchased a queen mattress and a full mattress, so she earned our repeat business.
