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February 2024 by Abraham Hribar
I’ll start with highlighting the positives of my experience at this OrangeTheory. The majority of the coaches, such as Chandler, Paige, Bobby, Nicole, Rachel, and Erin, were genuine, motivating, and consistent. I appreciated the professionalism and courtesy extended by the front desk sales associates as well. However, be wary of management and select coaches.Heed the words of all the other reviews regarding poor cancellation experiences. Despite understanding and following the 30-day notice policy for cancellation through OrangeTheory’s online platform, I was unexpectedly charged for an additional 30 days due to not cancelling in person. My intent to cancel was clear, and management had even acknowledged my cancellation 35 days prior.I would consider returning to OrangeTheory in the long term, especially after other circumstances such as work-life balance and health stabilize. This consideration hinges on whether at least 30 of my last 65 unattended, unscheduled, paid days are refunded or credited.Alas, management went no contact after my request.This experience serves as a reminder to choose gyms carefully, and go beyond adhering to their policies.
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November 2023 by Adam L
This is one of my favorite OTF studios of all time. I look forward to the classes, not just because of the great workouts, but because of how warm and friendly the coaches and staff are. A+ atmoshphere!
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June 2023 by Kristen Furman
Staff is friendly and accommodating. Had a great workout and enjoyed the atmosphere. Can't wait until next class!
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February 2023 by krishna kishore
Please be very careful with these guys, if you forgot to cancel after freeze they keep charging your card months and even years without even caring that person is using the serviceNever recommendUpdate 01/27/2023 - Replied back to your Orange Theory comment in email.. please check
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December 2022 by Jenny T.
I would give this place zero stars if I could! I signed up to try the 11am class early this morning. I don't get a call from OT until 10:10 saying I have to be there at 10:30 to do introductions. That literally gave me 10 minutes to get ready and out the door. Fine, whatever, I rushed and made it there by 10:30 but there was ZERO parking. I circled the parking lot for 10 minutes trying to find anything. When I finally get through all the people to check in, I'm told I can't do the class and have to come back because there isn't enough time to do the intros. Are you kidding me?? No, they weren't kidding. So I told the girl to cancel my request to join. She laughs and yells to have a nice day as I'm walking out. There are way too many other places that offer the same thing here.
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August 2022 by DJ L.
Came to this orange theory location as a guest (my home studio is in south FL) and had a great experience and workout. Jay at the front desk is super nice and friendly, coach Nicole plays great music and she's funny and attentive. I'll definitely come back to this location next time I'm visiting the area.
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August 2022 by Mikaela S.
Came to this orange theory location as a guest (my home studio is in south FL) and had a great experience and workout. Jay at the front desk is super nice and friendly, coach Nicole plays great music and she's funny and attentive. I'll definitely come back to this location next time I'm visiting the area.
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August 2022 by Alison Scharff Craig
This studio is the best! Thankful for the staff and always working hard, listening to the owners and making the changes that ALL OTF studios (in St Johns County) are going through and always trying to do their best for the members. Thank you!!!
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July 2022 by Shaylee Lessig
Great staff, fun workout! Excited to incorporate OTF to my workout routine.
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July 2022 by Eric Rakov
Friendly and helpful staff, high quality workouts every single session, helps me stay accountable.
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June 2022 by Moj Moji
All I can say is the management for this place is awful. I would never recommend anyone going to this place until Kaitlyn and Jay the manager (as she said) are working there. I called the studio to schedule a trial with them before signing up and after scheduling the class, their staff Kaitlyn called me back and said that I have been already in the studio and if I want to try the class, I have to pay for it. Money wasn't the issue but she made me feel that I lied to her about never being to the studio. I mean if this is how they want to treat me as their new client before signing up, then I definitely don't want to be around these people or in the studio when I want to get rid of the stress of my life. Jay you should take responsibility for the mistake you made and not blame the system. you should also work on your tone when you talk to the studio customers. It's your job to feel the new clients feel welcomed and comfortable. You defiantly don't have the right personality to work in the OT environment.
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March 2022 by Sharon Lindteigen
We came from out of town and were just in town on vacation. The staff was friendly and helpful. It was great being able to get a workout in while away from home.
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March 2022 by Dianne Overstreet
The manager and coach during my first two times treated me so well! I’ve felt comfortable the entire time and they gave suggestions on how to handle and achieve my goals of preventing injury, getting a cardio workout, and losing weight. So far so good!
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February 2022 by Brian S.
While I liked some of the trainers, overall the experience has been mixed. Tried to use membership out of town, and the app said I had to buy classes. Also, St. Johns 210 location is happy to sign you up, but doesn't care about you when you cancel. Only their extra billing on cancellation process. They had a class for full body workouts, which I liked, then canceled the class completely without notice. Not worth the hassle factor.
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February 2022 by Tony Tindol
One of the best choices I’ve ever made. Thank you Coach Jason for keeping me going!
