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April 2024 by Gabriel Niles
These guys are awesome! Every time I need something done they come quick and fix it. I rarely write reviews but I would highly recommend them. I had a bday party for my daughter coming up and had some issues with my pool and they came out and fixed everything same day. Justin is awesome! Great location and company.
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January 2024 by A Patel
great location! very helpful staff, see LC every time and he is amazing!
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December 2023 by Paul Elliott
We had a leak coming through one of the bubblers on the sun shelf in our pool so I contacted this store to have someone come out and fix it. They initially sent "the Mikes" out to replace the gasket under one of the bubblers. They had some very specific ideas about how things should be wired and set up which did not match how my pool was built. They were quite adamant about wanting to rewire my pump while they were here even though that has never been a problem for me. After having to forcefully tell them "no" multiple times they eventually relented on that and focused on the issue at hand. It took them a while to figure out what to do and had a combative attitude with me through the entire process. They thought they fixed it and left, although I discovered a few hours later that it was actually leaking worse than before they came.I called to the store and asked to speak with the manager, Justin. After explaining what happened he was apologetic and wanted to take steps to make things right. He sent a different crew out the next day and they were fantastic. CJ and Corey were pleasant, explained what was going on and showed me exactly how some of the components were failing. They were able to get everything cleaned up and fixed pretty quickly. Super nice guys and extremely knowledgeable. It was a night and day difference from "the Mikes".In the end, Pinch a Penny was able to fix the issue for me although the aggravating experience and lost time from dealing with the Mikes was quite frustrating. It's a shame they keep folks like that on staff when they clearly lack the competence and social skills to interact with customers.
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September 2023 by Andrea Rodrigues
I have been using pinch a penny for routine pool cleaning and maintenance for a yr and have had zero issues until recently. They have missed my scheduled maintenance for the last 2 wks in a row. Went to the store to find out why and am told they are short staffed! So you can’t call your customers to let them know they will not be getting the maintenance they have already paid for? Or reschedule for another day in the week? Will you be refunding me half this months membership? Answers were not answered poor customer service!
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August 2023 by Bryan Keenan
A big 'thank you' to Justin, the service technician from Pinch*A*Penny (P*A*P) location 3055 CR-210 W Ste. 103 St. Johns, FL 32259. He spent several hours at my location over multiple days trouble-shooting my chlorine generator. We had multiple interactions over phone, text, and email and he proved himself to be professional, courteous, and a subject matter expert. His dedication to customer service, equipment maintenance, and company loyalty make him an asset to to the P*A*P team. Please pass on my appreciation to the service Justin provided to my service ticket. He surpassed my expectations and earned my loyalty as a P*A*P customer.
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August 2023 by Chad Dodson
Awesome staff and owner. Always very helpful.
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July 2023 by ryan harrison
wow , this pool store has really went down hill. I remember a time when they took customer concerns seriously . you will get taken advantage of , and they will try to steamroll you into purchasing unnecessary parts.
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July 2023 by James Cumbus
They will take advantage of you anyway they can
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July 2023 by Chrissy Miles
Always a pleasant shopping experience for the pool.
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May 2023 by Ken Heba
Can’t say enough about Pinch A Penny on 210!! Over the past 10 year, they have bailed us out. They have industry knowledge, expert service and are just really great people to work with.Thanks to Justin and the whole team for your continued professionalism and hard work!I would highly recommend these folks!
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March 2023 by Fortnite Mobile Specialist
Tristan needs to be trained again. He is terrible.
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March 2023 by Denise L.
Efficient, reliable, and courteous service. Took great care of our new pool, never had to give it a second thought. Answered any questions I had in a very timely manner. Only stopped service bc we sold the house. Highly recommend
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September 2022 by rizwan ahamed
had a great experience, LC was helping me and was amazing!! answered all questions and was very helpful and knowledgeable.
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July 2022 by Steve F
Visited the Pinch A Penny store on Route 210 in St. Augustine. Everyone was super nice and there to help and answer my questions. We just completed building our backyard pool and this store will be my go-to pool store, as was the Lake Worth Pinch A Penny when we lived in Palm Beach County. Looking forward to using this store for years to come.
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July 2022 by Sadik Halilovic
Greats service and really knowledgeable staff.
