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November 2023 by Paradise Island
I lost my phone and it contained a lot of personal and business information. “Sam” sat me down, assured me everything would be ok, we selected a new phone, she was able to download ALL my emails, messages, business account info, Notes, apps etc and then when I was comfortable it was complete…. Proceeded to delete all information off my old phone to protect any personal banking or records information. She was so organized, professional, reassuring and calming. She saved my day! What a fantastic person and extraordinary employee.. hang on to her T Mobile or I’ll come hire her!!!
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November 2023 by Rease Bailey
Kristian was soooo great she’s always very held from Dunn ave to river city to now Durmin park … me and my husband really appreciate the hard work and dedication thank you T-Mobile for having her …
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October 2023 by David McCarter
If you are running a business that is busy you need to at least greet your customers when they come in your store. NO Greeting!! Really? Ever since T-Mobile took over Sprint I have had nothing but horrible service.
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September 2023 by Chloe Boissalier
I came in with a very complicated issue and Juliana solved it in a matter of minutes. She is extremely personable and professional. I will stick to this T-Mobile location strictly because of her. She rocks! Thank you Juliana for answering my 47 questions.
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September 2023 by Heather
Best experience with a phone upgrade I have ever had. Wayne was helpful, fun, knowledgeable, and efficient. I was in and out with a new phone/data transfer in less than an hour, allowing me to get back home to this sweet face? sooner than expected — stars and smiley faces all around?!! ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Larry Carroll
Customer service was awesome, as usual. Anytime I’ve ever gone into the store here at Durbin Plaza, I’ve never had a bad experience. Usually I walk out with some extra discounts I wasn’t expecting; and the employees are not only knowledgeable, but go out of their way to provide you options if you are looking to add a line or data plan (for a smart watch or iPad, for example). Highly recommend T-Mobile, and the T-Mobile store location in Durbin Plaza is the best one around.
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August 2023 by William Fogel
Nick was beyond Rad! Had to charge my phone and in the mean time he took a look at my settings and helped me speed up the internet. I would absolutely recomend this location as well as TMobile :) Thank you guys and gals
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May 2023 by Linda Jackson -Young
T-mobile Durban @ Matthew was amazing assisting me with replacing my router and returning items! Excellence was provided today. Thank you ⭐️⭐️⭐️⭐️⭐️
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April 2023 by Maria Kennedy
The TMobile next to firehouse subs is the store you want to go to. DO NOT go to the Franchise store next time My Pie and the Gyro store. I walked in there and waited which felt like forever because their representative stated he had an event and could not help me.. The event was a t mobile tuesday event which required giving free bags out. I was so disappointed to know that not helping a customer of 25 years was not important. Zack then proceeded to help a couple that came in after me. Very shocked at this point. Someone finally helped me, but When zack could not fix their issue, he took over for the guy who was helping me. He started to set my new phone up but just skipped every question that was required to set up the phone correctly. He then stated he could not transfer mycontent from my other phone. I went to the other TMobile store by Firehouse Subs and Matthew A. not only fixed every issue the other store could not fix he went above and beyond and set up the phone, transferred all content and did all this while helping other customers. Save yourself the trip and go see Matthew who clearly cares about customer service.Everyone in this store is very friendly and very knowledgeable.Job well done!
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April 2023 by Dena Swartz
Bo is awesome!! He was extremely helpful and explained everything in detail. Love his store and staff
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January 2023 by Hello Rios
Matthew alfinez , what a wonderful gentleman he was caring, loving, understanding help me in every which way he could, and then some. This young man is the best one there in my opinion, you couldn’t have a better worker than him. I wish all workers will be as he is caring and understanding, and helping with the love and kindness that he has inside of him. Wow.With that said, you need to give him a raise money raise.
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January 2023 by Tarra McWright Ullig
I would give more stars if I could! Matthew is amazing! He is very helpful & knowledgeable. He was very patient with me & my kids while setting up our new phones. He offered great recommendations. He will definitely be my go to at Tmobile from now on! Go to this location and ask for him, not a 3rd party location! I am beyond satisfied with our service! Thank you Matthew!!?
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January 2023 by Brian Zoya
Matthew Alfinez was hands down the best mobile expert I have ever worked with. It was the best overall experience I have ever had with any retailer. We had a complex order of transitioning 3 numbers and purchasing devices and spent over 2 hours working with me. Always with positivity, a smile, and absolute patient. They were short handed that day and he was multitasking with my permission and keeping all the customers informed of when they will be helped.When my new phone arrived, I came back to see Matthew to transfer everything and protect my phone, and found the experience to be much of the same.Kudos Matt for your dedication to your employer and the customers you serve. Rare to find this level of excellence these days.Best of luck to you! And Thank you!
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December 2022 by Cindy Kleypas
Matthew A at T-Mobile Durbin Park is absolutely the best rep I have ever been in contact with. There was trouble porting our phone #’s. He was patient, knowledgeable, understanding and acted like it was no problem even though it took hours. It was not his fault but he was concerned for us. He was still polite and actually coaching the other reps on the phone how they should be handling the situation. They appreciated the way he spoke to them. He’s the best ever.
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December 2022 by Courtney Almon
Matthew was amazing today !! He knows his products and customer service was awesome !Whenever visiting this location at Durbin Pavillon store number 317f I will be choosing him or Kristina to help me . She was also amazing when she helped me yesterday . Amazing team here .
