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January 2026 by Travis Patin
Horrible customer service from Amol, Sudiksha, and Natalie. Their call centers sound like college parties when you call in for issues and service.
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January 2026 by Sabina
Customer service is a big ZERO. We ordered a new phone and it was stolen by FedEx so the IMEI number has been deactivated but Xfinity refuses to take it off of my bill. I been paying for service for a stolen phone for 5 months!! I have spent over 6 hours collectively arguing with customer service and still no resolution!!!
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December 2025 by Cliff Shields
I got another notice from Xfinity that my monthly price is going up once again. Comcast is a huge company and practically owned the world so their customer service is lacking. It has always been lacking. You have lots of choices for television at home so proceed carefully! What ashame that it has to be this way when I've been a Comcast Xfinity customer for years. They simply do not care that your prices go up! I guess they would rather lose business. And they just might if the price is right elsewhere.
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December 2025 by anni frohlich
What a difference a store location makes. What took 20 hours in St Augustine…. A complete and utter NIGHTMARE was taken care of in 5 minutes at Durban Park. The Durban park associates treated me like a human being who had better things to do with my time then being held hostage in the corporate store location of St Augustine! At Durban Park They were kind, helpful, efficient and just darn nice people! I was literally in tears as the frustration of months left my body. Thank you to the great people who helped me….Caden, Dalton and Salwa. I appreciate your ability to treat me like a customer should be…. Thank you for your efficient professionalism and kindness which redirected my opinion of this company. A job well done.
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December 2025 by Robert Piet
Experience started off terrible, Caden was very rude and unhelpful. He acted like it was an extreme burden for us to be there. He told us there was nothing he could do and to call the support number. Robert stepped in to help and Caden was argumentative with him in front of us which is very unprofessional. Fortunately Robert insisted on helping us and he was very kind and helpful and was able to resolve our problem.
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December 2025 by Stephen Hill
Business owners, stay away from Comcast AKA, Xfinity.
They are the worst of the worst. Attempted to collect $345.28. Facts are, my invoice should be $132. The remainder of the amount is owned by the previous account holder.
To this end, they suggested I contact the previous account holder to collect.
Seriously! The audacity to ask me to do there dirty work!
In summary, I attempted to pay $133, and the way there system is setup, you can’t move on to the next steps unless you checked the box to save your account details! What da hell! How is it that they getaway with these egregious practices.
Shame on you, Comcast AKA Xfinity
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December 2025 by Sean Marchak
Customer service is downright aweful. Untrained employees process incorrect orders. Promise promotions, then don’t apply them. Had to return to the store 4 times for one order still incorrect. Monthly invoice is always different from what they sell you.
Avoid at all costs!
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December 2025 by Harvey N. Middleton, Jr
Great customer service
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November 2025 by Alex Valentine
Came in to get a free phone line and the two men in the store were just plain annoying and unhelpful.
They told my partner Hailey Patton the account holder that we had to pay a $25 activation fee that day in store. Which is a lie because on the app it kept showing up as not paid so we had to call Xfinity customer service 2 times to get the issue resolved. The man helping us was just rude and pompous he was annoyed that my phone was older and kept saying I had to have a newer phone and how it would be harder for him to get the SIM card to work with my phone. Basically crying about how he didn't wanna do his job and basically almost made me have to go get a different phone plan so I could to Uber to survive. Y'all play too much
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November 2025 by xRedOptix Not Pro
Went in to talk about my bill and spoke with Dalton. He was very kind and understanding while we spoke and we got everything sorted out, even saving me a few $$$.
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November 2025 by Misty Alexander
Dalton was awesome! Help me swap out my son’s phone and saved all the data with a little creative problem solving. Thanks Dalton!!
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October 2025 by Lala Skoorb
Walked in was assisted immediately. The young man who helped me was friendly and very knowledgeable. Everything went smoothly and I am happy with the cost and the product purchased.
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October 2025 by George
Came in to activate a phone and transfer a line from another account to mine to continue using the same number. The associates at this store lied and said I need to call the toll free number online but that didn’t help my issue. I looked up this exact situation and the Xfinity website stated to go into the store with both account holders (which is what we did). They clearly do not have the knowledge of the simple jobs they have. They could’ve done this transfer in store but now I’m forced to do it with an AI assistant online that does not have a clue what I am talking about. Poor customer service and job knowledge of those in this store.
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October 2025 by Kyler Woolley (Abatrax)
Came in after a complete phone nightmare with Xfinity online. Long story short: if you can help yourself, go in store before you ever touch online support.
My wife and I originally ordered iPhones through Xfinity’s trade in program and I ended up with the wrong model. I went through three different text chats, all overseas, and was told each time to just bring the phone to the store. The store then told me that was wrong and it had to be done online. After hours of confusion and runaround, Sebastian at this location stepped in on my second visit and actually got things moving. He stayed patient while dealing with online support for 80 minutes straight, got me a return label, and explained everything clearly when corporate support could not or just tried to get us off the phone. At that point I decided to cut my losses and just picked up a Samsung S25 in store.
Then came part two. My wife’s return turned into an even bigger mess. Since I had gone Android she decided to get a Z Flip for herself, bought unlocked online, and that basically opened Pandora’s box. Online support had no idea what to do with an unlocked phone and a canceled trade in. After two hours on the phone being told we needed to send in the old trade in phone first before they would refund the new one, which made zero sense, Robert stepped in and saved the day. He worked some exchange and paperwork magic, untangled the mess in under 20 minutes, and made sure we left with working phones and a clear plan forward.
The online experience was a nightmare, but the in store team here is the reason I am giving 5 stars. Sebastian and Robert turned what could have been a disaster into something we could walk away from relieved. If you have to deal with Xfinity Mobile, skip the chats and just come straight here.
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October 2025 by Denim Trust
Understaffed and unprofessional
