About Quest Diagnostics Sanford - Employer Drug Testing Not Offered
Quest Diagnostics Sanford offers a range of medical services, including routine lab tests, pediatric specialty care, and glucose tolerance tests. The location is open Monday through Friday from 6:30 am to 3:30 pm, with the exception of the fourth Thursday of the month when it closes early at 2 pm for staff training. Patients generally report a positive experience at this location. The staff is described as friendly, respectful, and professional, particularly the phlebotomist named Sheila who was praised for her skill in drawing blood quickly and painlessly. One reviewer noted the convenience of being able to check-in via text message instead of waiting at the kiosk. However, there have been some issues with inconsistent customer service. One employee was reported to be rude and unprofessional in their interactions with patients. Managers were encouraged to conduct unscheduled visits to observe staff behavior and ensure all patients are treated with dignity. There were also concerns about long wait times, even when the lobby was relatively empty. Overall, Quest Diagnostics Sanford offers quality medical services, with standout phlebotomists like Sheila providing an excellent patient experience. But the location could benefit from more consistent, courteous customer service across all staff members.
It's very hard to draw my blood. I was worried about it. I got Sheila and she got it going no pain no bruise. She's Professional and kind. We need more Sheila's in the world. My name is Jennifer Harmon
February 2025
The service was excellent, the staff respectful and friendly, it is nice to go to a place where the staff is pleasant....
February 2025
Great facility on 1st Street. Appointments are easy, courteous, clean and professional not to mention convenient.
