About Quest Diagnostics Sanford - Employer Drug Testing Not Offered
Quest Diagnostics Sanford offers a range of medical services, including routine lab tests, pediatric specialty care, and glucose tolerance tests. The location is open Monday through Friday from 6:30 am to 3:30 pm, with the exception of the fourth Thursday of the month when it closes early at 2 pm for staff training. Patients generally report a positive experience at this location. The staff is described as friendly, respectful, and professional, particularly the phlebotomist named Sheila who was praised for her skill in drawing blood quickly and painlessly. One reviewer noted the convenience of being able to check-in via text message instead of waiting at the kiosk. However, there have been some issues with inconsistent customer service. One employee was reported to be rude and unprofessional in their interactions with patients. Managers were encouraged to conduct unscheduled visits to observe staff behavior and ensure all patients are treated with dignity. There were also concerns about long wait times, even when the lobby was relatively empty. Overall, Quest Diagnostics Sanford offers quality medical services, with standout phlebotomists like Sheila providing an excellent patient experience. But the location could benefit from more consistent, courteous customer service across all staff members.
I don't really go anywhere else to get my bloodwork done. From check in to walking out the door, my appointment is always handled swiftly and efficiently; the phlebotomists are always friendly and considerate as well.
August 2026
My phlebotomist was professional, friendly, and provided an excellent experience from greeting to farewell. The location was very clean. Check in was easy and my wait was quick.
August 2026
Shari had absolutely amazing bedside manner during my visit this morning. She was funny, patient, and very kind. She understood my concerns about needles and blood work. Shari went above and beyond to ensure a seamless, and effective experience. I felt cared for and respected. It was lovely.
