Visionworks is a leading optical retailer with over 700 locations across 40 states and Washington, D.C. The company is committed to providing customers with a superior experience. Visionworks offers a wide selection of glasses and contact lenses for men, women, and children, including designer and exclusive brands like Ray-Ban. They also provide prescription sunglasses. The stores are clean and well-organized, and the staff is generally friendly and helpful. Customers appreciate the straightforward approach of the eye doctors, who perform comprehensive eye exams for adults and children. Visionworks accepts hundreds of vision insurance plans, and customers can also use their FSA for eye exams, glasses, and contacts. However, some customers have had less positive experiences, with complaints about high frame prices and poor customer service in certain locations. One customer felt ignored by the manager and ultimately decided to purchase elsewhere due to the lack of selection and unfriendly environment. Overall, Visionworks is a reputable optical retailer that strives to provide quality products and services, though the customer experience can vary across different locations.
This is the second time I used vision works. 1st in getting me in for an eye exam when others couldn't. This time as a walk in because I had loss my eye glasses. I waited about 15 minutes, which gave me the time to pick out my new set. Process was easy, simple and quick. I will use them again.
May 2026
From the associates at the front desk, to the staff that helps you get started with your eye appt to the doctor, everyone was patient, kind and helpful. They have a great selection of glasses as well. Definitely my favorite eye glass store and staff.
May 2026
Highly recommend Vision works in Sanford. Everyone was very professional, helpful and friendly. Dr. Truong was very thorough and took her time explaining everything.
