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February 2024 by Laura Shade
The staff was friendly and professional as soon as we opened the door. Their were several customers being helped at desks. We were helped immediately , offered beverages, and got our business completed rather quickly. My only irritation is that it was the second AAA of the day. We live in Venice, so we went to our branch first and, for the second and final time, walked in 1 customer at one desk being helped 2 others at their desks alone 1 one the phone and the front desk person. Long story short, no offer of help was told to leave info, and someone would call at a later date. Poorly run, Venice
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December 2023 by Vicki Z.
Im not saying dispatch or any one specific section is bad. However it is ridiculous how long you have to wait for a tow truck to be dispatched. The first time was 7hrs and today is supposed to be at least 4 or more. What is the purpose of paying for AAA if I cant get help in a reasonable time frame. I doubt I will be renewing my membership when no one cares for their customers.
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December 2023 by Robert Hechler
I wish they had a human available to ask questions. Everything is automated. They had me climb up the flat bed to back the car down. See.s like an imsurance liability to me.
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November 2023 by Charles Large
HORRIBLE SERVICE, UNPROFESSIONAL, THE EMERGENCY CALLS TAKE WAY TOO LONG!!! Call 911 instead.. at least they will provideprotection.. is my reimbursement check for my car being towed to a GLASS shop!?? Your driver never called and asked me for a unit #. Also never notified me that he couldn't find the correct place to leave my 2020 Mercedes-Benz. I might call lawyer. Your company should be ashamed and send me my check. I would gladly remove this and all other complaints that will je filed.
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September 2023 by LeFree Sensei
I've been a member since 2018 and have always enjoyed the peace of mind that AAA provides. This year I happened to find myself in situations where I needed my vehicle to be towed more than 50 miles. I do know my membership level allowed up to 4 tows per year and this year (unlike any year before), I happened to use all of it. Today I receive a letter from AAA saying they periodically review memberships, examine the types and frequency of road service requests and they've decided to not let me renew due to "disproportionate use of services". I called and they tell me this decision is final. So I have no say in this and I'm getting the boot for services I paid for??
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September 2023 by Rosalind Cutler
The driver was polite nice and on time what time he got to me someone had already changed my tie but I still have problems even though I cancel he still showed up and help me what's the problem that I still had a curved I appreciate everything that he had done last night for me I just prayed cuz I thought I was stuck and I had to call again but I did not I want to thank the young man that came to help me last night I forgot his name but I appreciate everything that you have done
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September 2023 by Chuck Burns
AAA is one of the greatest memberships you can have. They will help you with any road issues whether it's running out of gas or getting locked out of your car or your car breaking down. I've been a member for decades and they're also great for planting trips and getting discounts in multiple places definitely pays for itself easily plus it's safer for you and your family if something does happen.
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July 2023 by Pat B.
I find AAA Sarasota to be fantastic for battery service. The roadside service has me questioning renewing my membership after 30 years. I needed to have a car towed from my home to the VW dealership in Sarasota. I called the roadside assistance number in the early afternoon and was told they would be there within two hours. I got a call back around 5 and was told they would be there at 9 PM. I had them reschedule for the ext morning and was told it would be between 8 and 9 AM. At 11 I was called and said they would be there at 4 PM. I asked where they were coming from and the answer was Clearwater. I cancelled the service request and called Upmans Towing in Sarasota and in 20 minutes they were in my driveway loading my car to deliver to the VW dealer. Why does AAA not contract Upmans? I called the Sarasota office of AAA and asked them to tell me why I should renew my membership. They didn't even try to convince me.Pat B.
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July 2023 by Mike H.
Worst customer service. Added a car with current policy and a month later was dropped for non payment but auto deduction was confirmed. Gave them 2nd chance. Upon moving I dropped a car and my over all insurance went up?? And again got another cancelation notice to non payments but Auto deduction worked. Called agent Chanuta 4 times and two emails. NOT ONE RETURN MESSAGE.
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June 2023 by Broken Wheel
I was stranded with a dead car battery and called AAA. I’ve never had to call them and I have a gold membership. I sat for two hours and finally got a hold of my dad to come jump me. When I canceled, the appointment time was another hour. So, I would have been sitting 3 hours in the dark, in the back of an isolated parking lot. I also never write a review, but if that would have been my mom or my grandma or my daughter, this would REALLY be horrible. DO BETTER!!
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June 2023 by soulseeker aka sandy wolf
We called and were promised the man would come check our battery in car he even called and said he was running late then quite responding we had to call AAA back after 3 hours and were told the truck that checks batteries quite at 8 so we waited on a jump 8 hours later man shows up and wakes my daughter up at like 2am to jump car? No I'm not satisfied service sucked! Thank God we weren't on the side of the road
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May 2023 by Chris Blow
My car broke down on the side of the road at 3:30 and I put a tow request in at 3:35. Originally they said I would be picked up at 6:45 which I would have been ok with as long as I would get home. Then they said they would pick me up at 5:55 even better but 5:55 came and no truck was here then 6:45 came and still no truck. Now it’s currently 7:47 and there’s still no truck. So I canceled my request and now have to pay $175 to get towed.
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April 2023 by Mark Bond
Went for passport pictures, the gal at the counter made it quick, easy & efficient. Thank you for a exceptional experience!
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April 2023 by Lula
Unfortunately, I've never gotten an answer back from this place. I was interested in their services here, but they never got back to me.
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March 2023 by Joe B.
Called AAA at 4:30 on 3/4/23 as we had a car overheat and we needed a tow to the local dealer. They said they would get someone out. At 8:30 we had heard nothing, called back, said it's so busy, but we will get by10:00. At 9:30 we called back (note we were doing all the calling) and they said arrival at 10:15. Jumped in car as we had driven another vehicle home and at 10:00 they called and said we don't actually have a truck. This went on until 1:30 when I fell asleep. At 3:30 I got an automated call saying we still have no plan. When I got up around 6:30, I called again, same answer no plan, no idea. I waited until 8:00 said enough cancelled the tow and made one call, and we had the car on a wrecker within 45 minutes! Horrific services in Sarasota, no idea what value this service has. Now I will bill them for the tow and to saying they don't make it easy is an understatement. Had to call and wait 20 minutes on hold (again) to get someone to tell me how to find the form on the web-site (yes it is buried).VERY dis-satisfied customer (former customer) when subscription comes due