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September 2023 by Justin Smith
I have to say that the young lady Emma has absolutely no business dealing with your customers at all. She is so disrespectful to not only your customers but also your managers. Her attitude is simply horrible! I think my wife said the managers name was Paige that was being disrespected. My wife and I felt bad for your manager who had to deal with Emma and we told her we were sorry. As this is just one of many visits we’ve had at this location, you can tell that the “kids” have no respect for authority. Normally they are bunched in a corner talking amongst themselves. Your managers don’t deserve to be talked to in the manner we witnessed today!
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June 2023 by Arjun Kaul
About the same as all of them..
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June 2023 by nayda colon
Great Jeans
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June 2023 by Nk
Great selection of clothing
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March 2023 by Monica Favila
In this store the employees are rude and do not help you with what you need
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March 2023 by Evan Hilferty
Employees didn’t even acknowledge us. No help or even a simple hello the whole time we were there so we left
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March 2023 by Joanne Philpott
Helpful staff and well stocked.
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November 2022 by Armin Heinfling
Best place to shop for casual clothes.
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October 2022 by Maria Martinez
Non customer service, they need a real manager to run this place. I have been a customer for while the last 2 visit the people running the registers are being rude not really wanting to work non desire to help
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September 2022 by eric gonzalez
This used to be one of the best ran American Eagle stores but in the last couple of months the customer service has been non existent
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June 2022 by Alex Pyslarash
Spent so much time at the store only to find out that the items that were at the sale stand were not actually on sale. I don't have time playing "Find what's on sale game" based on tags.
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April 2022 by Gary Galante
Cool quality fashions. Prices a bit on the high side.
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February 2022 by Duy Steinbock
Ever since I was a teenager, AE is always the place I consistently go to for jeans because they make them short enough for me and have a variety of washes and styles. While shopping at the UTC Mall, I was assisted by the most helpful associate who asked if I needed help finding anything specific, got me a fitting room, checked up on me while I was trying the jeans on, and told me that even extra extra short length is an option for ordering now, all while working the register by herself. I feel like she went above and beyond to make this experience really positive, which is even more important during the pandemic when more people have turned to online retail.
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January 2022 by Louise Cabral Realtor
Today, my daughter and I went to American Eagle at UTC Mall. The girl in the front of the store was so nice & friendly. My daughter & I misplaced our masks & the employee at American Eagle handed each of us a mask. She then told us that we had to wear it while shopping throughout the store. Thank goodness they had masks, because I parked so far away! I didn’t want to walk all the way back to my car to look for our masks. My daughter & I love American Eagle at UTC Mall, because the staff is so friendly & helpful.
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December 2021 by Melissa Wardell
Helpful staff. Clean store. Lots of cute clothes.
