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February 2024 by JOMO & CHARMAINE
Jesse was absolutely AMAZING!!! She was so helpful and knowledgeable. She went above and beyond to assist me with my fireplace. I highly recommend them.
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February 2024 by Lynn C.
I reached out to Jesse for information on my gas fireplace. He went over and above in helping me with my questions. He provided me with pictures and helpful advice so I could make an informed decision. Very helpful, prompt and informative.
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February 2024 by X DC
Contacted AG&H for my firepit repair needs. Julian and Jesse were helpful in my in-store and online discussions, respectively. I recommend AG&H as a source for your repair needs.
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October 2023 by Rhonda Misciagna
We cannot say enough good things about the experience we had purchasing our new Alfresco grill and Falmec Vent Hood from American Grill & Hearth! From the moment we walked in and described what we were looking for, they were up front with us in saying that it may be tricky to find a grill that would fit into our existing outdoor kitchen set up. But they did their research and found something that was beyond perfect and American-made! It also contains features, like a Smoke box, which we didn't even know existed in a grill! We also appreciated the attention they took in coming out to our house and taking careful measurements. Then, once installed, came out one more time to touch up any areas on the wall and ceiling that were touched during the install. Cleaned everything to a sparkle and it looks like it we have a brand new outdoor kitchen! I would recommend this place to anyone looking for just a grill or a whole new outdoor kitchen. Every staff member that we worked with had a great attention to detail, responded promptly to any of our questions or concerns and were very friendly. The entire experience was quite pleasurable!
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October 2023 by Cindy Bergeron
I stopped in this place yesterday to inquire about a cast iron griddle for our grill .This young kid who approached me just as I got in the door ..Had a can of pop in his hand which he proceeded to open , poor manners already, then treated me like a 12 year old with total disrespect. I will never go back there for anything . It reminded me of Pretty Woman ..BIG MISTAKE!! There are many other grill stores that are helpful and happy to see you.
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October 2023 by Rhonda M.
We cannot say enough good things about the experience we had purchasing our new Alfresco grill and Falmec Vent Hood from American Grill & Hearth! From the moment we walked in and described what we were looking for, they were up front with us in saying that it may be tricky to find a grill that would fit into our existing outdoor kitchen set up. But they did their research and found something that was beyond perfect and American-made! It also contains features, like a Smoke box, which we didn't even know existed in a grill! We also appreciated the attention they took in coming out to our house and taking careful measurements. Then, once installed, came out one more time to touch up any areas on the wall and ceiling that were touched during the install. Cleaned everything to a sparkle and it looks like it we have a brand new outdoor kitchen! I would recommend this place to anyone looking for just a grill or a whole new outdoor kitchen. Every staff member that we worked with had a great attention to detail, responded promptly to any of our questions or concerns and were very friendly. The entire experience was quite pleasurable!
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September 2023 by Marc Behrendt
AMH was by far the best facet of our outdoor project. Everyone we dealt with was friendly and professional. Whether it was by phone or email we always got a prompt response. The installers were craftsman that cared about their work and finished product.
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June 2023 by Margaret
Great products, knowledgeable staff, high quality (you get what you pay for, so don't expect super-cheap prices). Good communication throughout the process. My only complaint was that even though it was stated in the contract, I didn't fully anticipate having to juggle subcontractors on my own (granite countertops, gas and water plumbing). I figured they'd handle all that. They did provide company referrals, but I incorrectly assumed the estimate they provided would be all-inclusive, but those extra vendors were separate transactions. That was my fault for not looking closer, so I can't fault AGH in any way.
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May 2023 by Beth Crawford
We had an outdoor kitchen installed by AGH in 2017. From the first time in the showroom, to selecting our appliances, to cabinets we were given exemplary customers service. Then came installation. They arranged everything, including the electric. Everything went perfectly. Over the years we have had a few minor issues and AGH was responsive and fixed our issues with no arguments. Even now, 7 years later, we had an issue with our grill. They guided us through the warranty process and kept in touch with us at every step. They stand behind their products and their work. I highly recommend AGH to anyone considering an outdoor kitchen. You will not be disappointed!
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April 2023 by Donald Black
We had our rooftop kitchen designed and installed by AG&H 6 years ago. They continue to help with maintenance suggestions and went above and beyond to help when we had damage due to Ian. Fantastic people!
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April 2023 by Frank L.
I spent well over $20K with them in the period of a year. The grill I purchased was in excess of $10K and when the sales manager, Andrew was selling it to me he assured me it was the top of the line, especially the built-in rotisserie unit. I paid in full and then had to wait a full year for delivery. my first attempt at using the rotisserie resulted in the equipment failing and causing a full flare-up of the grill. When I called to report this (two months after delivery) I was told that someone would be reaching out to me from the warranty department, which they did the next day. I was informed that AG&H no longer sells Twin Eagles grills so I would have to take it up with the manufacturer directly. I did, and Twin Eagles were prompt in ordering a replacement assembly and sending out a technician to perform the installation. I have used the rotisserie a total of four times in just under a year and have had it fail on three of those occasions. We are now in the process of replacing these parts for a third time. I have asked for a replacement grill or a full refund and have not had the courtesy of any response from AG&H. I will be seeking legal action against them. I purchased other products from them and once the sale is complete they go silent. I would strongly advise against spending your money with this type of operator. Just read their other reviews...shockingly consistent!!
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January 2023 by Kim Weiss
We designed an outdoor kitchen, along with a custom built stucco hood.Andrew and the sales team were a pleasure to work with. It took a few trials to get the custom hood to fit perfectly in our space, but Rich was super responsive and went above and beyond to make sure it was done right. Their installation team was top notch and attention to detail was fantastic.The granite supplier, which was recommended by them, Tile and Stone of Italy, was amazing as well, with so many choices of beautiful, high quality granite to choose from.The end result, once everything was completed, is absolutely stunning and functional. Everyone admires our set up and is in awe of it’s beauty. We are so happy we chose to contract with this company.
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October 2022 by Raymond Grandchamp
I had a small problem with two of the product my contractor purchased from your company. I was impressed with the attention from Sean to resolve the issues.I was not used to dealing with a Florida contractor they had integrity. It was painless experience.Thank you
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September 2022 by Randall Silagyi
Very happy with the fireplace we bought, scheduling went without a hitch, the installation went smoothly, and they've always gotten back with us quickly whenever we had a question later on.
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July 2022 by Kennon McCaa
I saw the less than stellar reviews, but I REALLY wanted to support a local business given all that has been going on with the pandemic, and the shift to online shopping. Despite my well intentioned desires, the salesman here and/or their policies were just too much to overcome. I explained that I already had a cabinet supplier, but that he could make a proposal, and if it was better, I would get cabinets from him. Unfortunately, he couldn't beat the price I had, and his color and style weren't my favorite. That happens. What I could not understand is that he was unwilling to install the grill, vent or refrigerator if we didn't buy everything (cabinets, and granite too) from him. That's insane. Do you know how easy it is to install a refrigerator?! Turns out, it is very easy to install a grill too (hire a plumber for the gas though!!). I don't understand why a store that sells grills won't install them just because you don't buy everything from them. Luckily, when I get new tires the tire shop installs them even though I didn't buy my car there. Just a waste of time shopping here. We bought our appliances online, and saved a ton of money in the process.
