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April 2024 by Mark Tluszcz
Great service…
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April 2024 by Svitlana Humenyk
At a high level of Apple store service! Thank you!
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April 2024 by Lulu Blewitt
Friendly and patient employees. Grabbed a charger for my computer so I could get it wiped. Did have to stand for the entirety of my transaction, which took about an hour
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April 2024 by Frank Montisano
I went there to purchase a new iPhone for my business cell phone, which the business cell phone is through spectrumI told the employee that this was a work cell phone. We have an air conditioning company and I must walk out of here with a working phone.He proceeded to sell me a new phone and started to set it up at that time. I decided that I would just go ahead and buy a second phone for my personal use which is through Verizon.The phone that I purchased that was through Verizon was hooked up and then they charge me $35. Told me it was a Verizon charge, but it’s on their bill.He could not get the spectrum phone to turn on so I told him that I didn’t want it. Just activate my old phone and I’ll leave with only purchasing the one he couldn’t do that and I needed to take that phone to spectrumI feel that they should tell people upfront that if you buy something from them, they may not be able to hook it upTheir of course I sent back that I was unhappy they had somebody call me named Bryan and I just felt that Apple owed some kind of consideration for putting down my work Cell Phone for 6 1/2 hours maybe a small gift card or somethingThey told me after 20 minutes on the phone that there was nothing they could doAfter all these years of doing business with I have had enoughThis is just a warning for anybody that has spectrum and they buy their phone or other devices from Apple. They will not tell you that they cannot hook it up before they take your $2000 and send you out the door.
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April 2024 by Pat Kittredge
Happy with Apple tecs
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April 2024 by Hope Nilsen
As long as you have an appointment, they are fantastic at getting you in and out. Huge shoutout to Carl. Very knowledgable about products and extremely helpful. While waiting to get my phone repaired, we had a very lovely string of conversations. Almost forgot I was getting my phone fixed. Kyle is great as well, always greets me with a positive and welcoming attitude. I've never had a bad experience at this store :)
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April 2024 by Gentian stavri
Some of employees of Apple Store send customers to buy iPhone accessories at a kiosk outside named “Zagg”.Are they employees of Zagg or Apple’s?Do they know that are more than one kiosk in the mall with better quality,more logic prices and variety of colors and products that served more better to customers to protect their IPhones? What kind of monopol they pretend to install in UTC Mall,using the pockets of the customers?The manager of this store needs to be fair with people that working honestly and hard to help customers of Apple products to protect them.Employees must be educated in the job site to be honest and correct.Thank you for your help.
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March 2024 by Joshua Gilreath
Not easy to get assistance, but when you do, they are very nice and pleasant.
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March 2024 by Mike K
My 12 year old daughter likes it.
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March 2024 by T Georg Bot
Not a good experience ! Purchased an Apple Watch and was given wrong size band. Receipt showed correct size but associate mistakenly put the wrong size in the bag. Returned to store to exchange band and they would not give me correct band size unless I returned the watch too (which I had already set up and started using) Never used the band I was returning and was the store error. All I needed was the band size I paid for. Now I am stuck with a band way too big that I will never use. Will rethink Apple purchases…Never leave the store until you check that everything is correct or you are screwed. That’s the new Apple way for customer service.***update: Manger contacted me and made it right! Was able to exchange band for correct size that I had requested. Had to drive an hour but they made the correction. Appreciate their follow up?
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March 2024 by Garrett Casey
Very friendly staff and excellent customer service. I needed to purchase a few items and learn more about how they functioned, and I had all my questions answered. Checkout was easy and simple, including an exchange I had to make. I definitely recommend this store to purchase your next Apple product.
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March 2024 by Dim Sars
Horrible customer service
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March 2024 by pooja sathalia
Awesome experience
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March 2024 by Susan Turcotte
Always have to take time for some retail therapy at UTC when I go home to visit.
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February 2024 by Rolando Cruz
Excellent place where an Apple branch is located inside the mall next to stores like JC Penney and Dillard's