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March 2025 by Sirlene Silva
The only seller I thought was great was Casey, he is great, very attentive and managed to explain everything without putting in effort look for Casey, he is great He's a good guy, very sincere and great job he does in the store, if it weren't for him I would have canceled my plan but he helped me, congratulations to the salesman Casey
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November 2024 by Cheryl de la O
Employee Robert is horrible and an extremely rude. My parents went into the store to troubleshooting one of our phone's long distance - as calls were not going through. In troubleshooting, he changed our plan (which was grandfathered) without letting my parents know and then lied to our faces - telling us he went step by step in letting us know everything he did. I called him directly and he was aggressive and defensive from the started. He ended up hanging up on me when I asked for solutions since he created this problem. BEWARE of ROBERT.
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November 2024 by Nadia Sawa
What’s the point in making an appointment when the representatives ignore the appointment time. Came in for a 4:30 appointment time. One guy greeted us, said he’d be right with us and then went on lunch. Didn’t tell us. Terrible customer service!
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September 2024 by Tony Henderson
Worst phone company ever!!?
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August 2024 by Jeff Tpa
They signed me up for a bunch of add ons I never asked for that resulted in almost $30 extra per month on my monthly bill. Had to call at&t to have them removed.
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August 2024 by Cam Wig
Said it would take an hour “to translate” all the information would not help me after 7pm even though there was another guest in there getting help. I told them I just want to buy a new phone. They didn’t want to sell me a new phone. I guess I will handle it myself online. Death to brick and mortar :/
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June 2024 by Cristina Gonzales
Good service and the best company!???
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June 2024 by Jose Gonzalez
Casey was very patient and helpful. He is an asset.
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June 2024 by Elena Orbeck
Casey was incredible
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June 2024 by Alejandro Contreras
Juan, is more than an elevator, he responds and clarifies any concerns, his customer service is very good.
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May 2024 by John Portulano
My aunt Marie came to your store and she found the most wonderful service with Casey and we want to thank him for all his assistance being a kind and wonderful person. God bless.
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May 2024 by Robert Morris
Had problem with texts not reaching me. Lasted nearly a week and then decided to just go physically to an ATT store. Good move on my part: Tech/salesperson Robert at this store was great, responsive and knew what he was doing. I don't write many reviews, but he deserves some recognition. Thanks.
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May 2024 by Kassie Schepp
Horrible customer service from Martin. Ended up dropping my phone in the ocean, so walked in this store to get another. All he tried to do was upsell adding another line, and the newest phone. Even though I clearly stated what I needed at least 10 times, and it WASNT another line, or the newest Iphone. I get it, he works off of commission but was not helpful in the situation I was in. Things were taking forever, 4.5 hours overall. We were sitting on hold with the AT&T 611 number trying to get things right on my account. While that took an hour I told Martin he could assist someone else while we were on hold. Well, I should have never said that because he did not seem to come back after that. This man needs to work on his people skills. Thankful the manager of this store was there and checked up on us a few times when he could, or this would be a 0 star review.
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May 2024 by Austin Hagen
Very friendly and helped me immediately
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April 2024 by Maria Sarullo-Wieand
AT & T was not accommodating or even tried to help us to upgrade my mother’s phone.
