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April 2024 by JANETZY RUIZ
I love antie Annie’s so much , but this particular location I will never return to. I asked one of the workers if I can order with her and she rudely said “ don’t you see it’s close ? It says go to next register “ customer service is horrible here . ??
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January 2024 by Mike Moore
yummy pretzels!
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January 2024 by Malushua Griffith
I stood in line for 20 mins with my twin girls. When I got up to the line and asked for pretzels no salt the manager CHRISTY said rudely that she wasn’t making anymore pretzel for the day. She refused to make any more new pretzels for the remainder of the afternoon and evening. We were loyal customers and they just lost us as customers! It was horrendous customer service
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November 2023 by Karolayn Rivera
I love Auntie Anne's. Always order mini dogs with the cheese dip.
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September 2023 by Scott Pasawicz
Auntie Anne’s has always had the most fantastic pretzels I have ever had. They relocated to the UTC mall recently.They’re pretzels were not as good!More importantly I bought two cups of nuggets with pepperoni and it was over 17 dollars ! No more
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September 2023 by Michelle E
The workers are rude and super ghetto. They can’t smile or be polite in any way. Their body language comes off as hostile and they seem like they hate life and their job is so hard to give people a cup of pretzels.
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August 2023 by Heather S
The workers are rude and super ghetto. They can’t smile or be polite in any way. Their body language comes off as hostile and they seem like they hate life and their job is so hard to give people a cup of pretzels.
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August 2023 by Cindy Arndt
For the second time I bought a sweet almond pretzel from this location in University town Center. For the second time I was extremely disappointed in the quality of the pretzel. It is as though the dough didn’t rise, but they went ahead and baked it anyway, and not only that at they that but burned it. I was prepared to bring it back, but the line was so long that I gave up and decided to leave a review instead. Needless to say I won’t be buying any more pretzels at this location. In addition, I ordered a soda but was told their soda machine wasn’t working.
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June 2023 by mirah
The cashier was polite and delivered great service. The large lemonade is priced well and is delicious!
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June 2023 by Marissa A.
I visited the Auntie Anne's location in the UTC mall on the lower level next to the Dillard's on 6/11/23 around 4pm. While waiting in line, my partner and I watched an employee eat food with his bare hands while prepping and handling food for customers in the food prep area. It is a health code violation for an employee to eat food in a food prep area. Once we got to the register, we expressed our concern of this and the cashier Gianna called the employee who was eating to speak with us. After he provided his name to us, his name is Cody, we told him that eating while handling food for customers is extremely unhygienic. After we told him this, he became extremely argumentative, told us he "doesn't have to explain anything" and then threatened to call mall security on us if we didn't leave. He escalated the situation quickly and raised his voice at us. We sent a message through Auntie Anne's corporate website. We received a standard copy and paste PR response not addressing any of our concerns. I don't believe it's unreasonable to expect that an employee doesn't spread the bacteria from their mouth onto the food they are preparing for customers.
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May 2023 by Emy B
Just had an encounter with the rudest manager who worked the register! He demanded I apologize to him and called me obnoxious because my coupon with the QR code wouldn’t scan on his register. Never have I ever met someone so rude especially in front of my 3 children! Never again going to this location!!!!!
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May 2023 by Carl Thompson
DYANA Store Manager serving Uncooked Mini Pretzel Dogs!Worst service.Not once did she ever offer accommodations due to the contamination/ Raw food selling in the restaurant.
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March 2023 by Orlando Garcia
The pretzels sucked, the cheese I was given sucked, the lemonade barely tasted like lemonade, not even worth going into more explanation than that.
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March 2023 by SgtTickleSpot
Pretzels were old even though the line was quite long, not upset I ate but it's sad from auntie annes
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December 2022 by Susan Mayhew
I would be willing to wait in line for good pretzels. The kids wouldn't even eat them. They were very old. It was gross.
