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January 2024 by Marylynn A.
Do not purchase from baers!!!! we purchased a coffee table. They didn't deliver until 7 PM at night and the daytime we realized the damage called the store right away said the service department would come out and look at it to see if they could fix it after three weeks waiting. my husband called the service department after three weeks, the store never put a ticket in to service us. Going into the fourth week we said just pick it up. It's damage we don't want it. It would've been impossible to repair this. They said no refunds and they wouldn't pick it up, we only could make a reselection. I have never in my lifetime ever saw a policy that would not refund your money. Once they deliver they won't pick it back up. on your receipt, there will be no mention of no refunds and only reselection. I will never buy another thing from baers. They are the worst furniture company I have ever dealt with.
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October 2023 by Phil Krey
I am totally thrilled with Baers Furniture in Sarasota. Susan, who handled my purchase was very knowledgeable and very thorough concerning the various products that she showed me. She communicated very well and provided all the details from the sale, to the packing of the item as well as the delivery. I also found the three delivery men quite friendly and patient during this process. It was by far the best purchase experience I’ve ever had.
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October 2023 by susan Hengel
My salesperson, Darryl was very knowledgeable and patient. I spent about 2 or more hours learning about the various mattress options in their store. Shopping for mattresses can be difficult but Darryl made it fun and easy. I recommend visiting Baer's Furniture for all your home furniture needs. I will be back!!
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October 2023 by Jill O'Connor
I purchased a novelty table for my entryway and it looks great. John and team did a great job with delivery. My in-store experience was also good. I will do business at Baer Furniture again.
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October 2023 by Pat H.
The furniture is fine, but their customer service is poor. They cracked our driveway when backing in with the delivery truck. Impossible to contact them, transferred and/or put on hold until line disconnects. They were notified at time of delivery. Why they backed into our driveway, instead of unloading in street is a mystery. Delivery man told me we should have had to pay more bc of long driveway. We live in a development with city streets so it is not that long.
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October 2023 by Patty J
What a great experience. My salesperson Susan Khrystal did a fabulous job coming up with a custom made dining table and chairs that match perfectly with a China Cabinet I had purchased almost 5 years ago. The furniture was delivered sooner than I expected which was much appreciated given the holidays coming up. And the delivery process was also excellent with easy to use tracking of the shipment and very friendly delivery men who really gave us “white glove” treatment. A complete customer focused process for buying furniture. What a treat! Go to Baer’s and ask for Susan!
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October 2023 by C Ady
Rick Storey is fabulous and a huge asset to Baer's! He has helped us many times over the past couple of years with furniture for various rooms. He has a great eye for decor and is super easy to work with. The delivery guys are always friendly and do a great job. We will continue going to Baer's in the future.
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September 2023 by susan krings
Found a stunning piece at Baer’s. Truly unique. Delivery was quick and I was kept informed throughout. Excellent shopping experience.
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September 2023 by Rick Shaw
Had a good experience shopping for furniture at Baer’s. The sales person, Joe, was very friendly and helpful without being pushy. He located the product that I wanted at another store and had it delivered within 3-4 days. The delivery folks were also very friendly and helpful making the whole process from selection to delivery very easy
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September 2023 by Marie M.
Excellent customer service. Furniture is superior to most stores we've shopped. They are a pleasure to work with during and after purchase. If you are in Winter Garden, ask for Esther.
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August 2023 by Paula Gillette
We purchased a dining set, sideboard, and rug from Baer’s. They stored the items several months until our house was ready. Items were well-priced and of excellent quality. Darryl and Laura sales staff assisted with our purchase and were very helpful. The delivery went smoothly and Baer’s delivery staff were very careful with moving the furniture into the house and placing it in our desired locations. Delivery staff were very courteous. I wouldn’t hesitate to purchase from Baer’s again in the future.
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August 2023 by Laura Towle
Rick was great he was very helpful. He even came out to the house to help us decide on furniture and colors. He had a lot of great tips. The furniture is lovely high-quality and worth the price I would shop here again thank you.
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August 2023 by Belle Heneberger
Darryl Lewis was very helpful with directing us to the type of table and chairs we wanted when we shopped at Baer's last weekend during the storewide sale. He allowed us the freedom to look around while he stayed in the area to answer any questions we might have. We eventually decided on a beautiful glass dining table, which Darryl arranged to be delivered delivered within the week. We couldn't be happier with Darryl's laid back, friendly and professional service; the ease of the delivery as scheduled; and the beauty of the table! We highly recommend asking for Darryl when you shop at Baer's!
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August 2023 by Tammy Marry
Store is beautiful! Tracy is great to work with. The delivery crew were friendly & on top of things. There were a few small issues - but Baer promised to make it right - & they did. We are loving our new Tommy Bahama furniture❤️.
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July 2023 by Charles H.
Excellent , Excellent, what an amazing company, Professional Home Furnishings Consultant - Kristian Mckeever . They delivery personal were great with my elderly parents!. With great care, and attention to detail! The quality of the furniture is the best . I was in dire need to provide comfort for my mom since my father entered hospice care at home, and Kristian was able to help me immediately! Like the song says - I understood the assignment! - Well Kristian understood the assignment!! I will always shop at Baer's again. !!Like I mentioned, I live in New York and was in desperate need of a sofa chair sleeper for my mom!! Thank you! Thank you again, and for keeping your promise and providing Excellent service!!! T. Hohl - for Melbourne , FL delivery
