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December 2022 by Semir José Muhammad Pachano
One only cashier working for more than 10 clients at the same time waiting.Unbelievable :(
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March 2022 by Jose Santana
Sean was efficient, courteous and professional. His fund of knowledge leaves no question unanswered. He was patient with my 8 and 12 year old kids. On multiple occasions he has provided the kind of service you would expect from a small hometown bank, yet with the resources of a large national bank. His service is personal and delivered with an unrushed smile. He was thorough yet extremely considerate of my time. Donna the branch manager was readily available at a moment's notice when needed.
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January 2022 by Vicky
Long waits they smile and chuckle chatting while you wait over an hour to get a cashiers check or anything done
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November 2021 by Jamie Evans
Place is a complete joke! Terrible service. Been business banking with them for over 10 years. You can't get an appt online for weeks. Go to branch and they want you to wait for hrs to see someone then tell you they can't guarantee you they have time to help you. This is all due to them allowing fraudulent charges go through on our account.
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October 2021 by Kathy B
Horrible! I was the first person in line at the drive through. Waited 20 minutes, then they took my deposit & it sat on the counter for 7 minutes before teller took it. And then it took another 10 minutes. 35 minutes at drive thru for simple deposit!
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September 2021 by Lisa O.
If you need to teller don't bother going. Only one teller available who works the drive-through window and the long line inside the bank. If you're looking to open an account they will roll out the red carpet. Those of us waiting in the line who have an existing account are treated very poorly. The other branch on the corner of Fruitville and 301 is much better run. They usually have at least two tellers who are efficient and fast.
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August 2021 by Eric Potter
Let me be clear, the rating is not for the bank or the local branch but for the one, real - live person at the branch that helped me.After a circuitous mixup that only a large bank can manage...here is your new card, the pin has not changed. Your card will not work because the pin has changed, you need your pin to change your pin...I went to a local branch to solve in person.Donna, listened to the issue and within 5 minutes solved it and had me on my way.Refreshing to find that in a business where we are just faceless numbers.
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May 2021 by alex soltes
would give 0 stars. ATM never works now no one can pick up the phones at this location and the automatic machine hangs up.
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April 2021 by James Leiner
What's to review. I only use the drive up atm. Rarely any waiting. And I like the atm is quickly tied to my accts
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March 2021 by Ed Barth
One of the few with an open drive thru window. No line in the drive up window.Had to ring the bell 3 times to get the tellers attention.
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March 2021 by lynn grow
It is impossible to reach anyone by phone. I’ve tried calling 3 times and it’s busy and they want me to use online services which are not applicable to my problem. They also suggested I physically go to the bank. This is a very un-service motivated company!
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February 2021 by Kathy Barshinger
Horrible! I was the first person in line at the drive through. Waited 20 minutes, then they took my deposit & it sat on the counter for 7 minutes before teller took it. And then it took another 10 minutes. 35 minutes at drive thru for simple deposit!
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December 2020 by Katherine Barshinger
Drive through is slow, but it's better than going inside & waiting in line
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October 2020 by Clint Cox
Terrible service!!They walk around doing nothing and you have to schedule an appointment for a wire transfer.The place is empty!!No customers in the place, yet 6 people working and no one can’t help out?What is going on in this country??
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October 2020 by Davyd Zakorchennyi
Scheduled appointment via app, came on scheduled time, and the place is "temporarily closed". Other locations had messages of that when trying to schedule, this one seemed open for appointments. Maps also still show this location as open.
