-
November 2023 by Lise Sledjeski
Outstanding service from showroom to installation. Scott was incredibly helpful throughout the entire process. Very pleased & thoroughly enjoying our new carpet!
-
November 2023 by be the change
they didn't have what we wanted, but said they could order it and that they'd call us. unfortunately, we never heard from them. disappointing
-
June 2023 by Nicole Sullivan
Scott was amazing! We had a horrible experience with Empire. Decided to go local, which I should have done from the beginning. We were in a time crunch due to expecting our baby and Scott got us taken care of in all aspects. Great customer service, the install crew was on time and they did a fantastic job. Highly highly recommend!!
-
May 2023 by Linda Kelly
We had an excellent experience with Bob's Carpet & Flooring! The Sales Representative, Scott Murphy, was very knowledgeable and helpful to us. We had LVP flooring installed throughout our home and the installers were equally professional. It's a beautiful upgrade for us!
-
May 2023 by Dillon Sutton
We are so glad we went with them for our floors! Everyone during the whole process from picking out the flooring to having it installed was so great. Scott helped us pick out the right match and it came out perfect and was installed within 3 hours.
-
February 2023 by Erik Langfeldt
Great Experience with Bob’s. Excellent communication and pricing. Thanks again!
-
October 2022 by Ciaran Collins
Ask for Dean, you’ll get great, professional and friendly service.They tore out two 40 year old carpets and put in modern flooring. It feels like a new house.The installation team were punctual, friendly and fast.Cannot recommend enough. Wonderful experience from start to finish.
-
October 2022 by Brian Porter
We had Bob's install carpet after a water event. The installers did a good job overall but left some nicks on the wall and floorboards. Store manager Dean inspected the situation and agreed to fix the problem. Once convenient for both parties, Dean quickly arranged for a painter to come touch up the nicks. All now good. This is how consumer business treats their customers right.
-
August 2022 by CT Deibel
We stopped in and needed some wood floors to be installed quickly. We worked with Dean and he was so accommodating, professional, helpful, and diligent. After our first meeting he kept touching base with us, including after hours, just to help make sure our tight deadline was reached. The installation crew was also easy to work with and prompt. We love our new floors! I would highly recommend Bobs Carpet & Flooring!
-
March 2022 by Bri
Customer Service is Everything.In a time of inept customer service caused by lack of compassion by most workers (these are the times we live in), there is still hope. Here is my timeline – 01/2021, new VPF flooring purchased and installed. By 06/2021, the flooring began to exhibit signs of deterioration of cupping and bowing, along with exuding a liquid material which caused the floor to start “rotting”. I immediately reached out to the sales rep from Bob’s who sold me the floor initially and he came out for an inspection. Thus began my journey with Bob’s and defective flooring. Between 06/2021 to date, I have been working very closely with Bob’s to get this unfortunate issue resolved. To say it wasn’t frustrating, would be an understatement. However, the one constant which kept my sanity and me as a customer from unleashing the wrath I severely wanted to for the shear irritation surrounding the situation was Dean, the store manager at Bob’s in South Sarasota. He was extremely patient, courteous and did everything in his power to help rectify the situation that never should have occurred. Like others, I experienced some issues with the installers, but through all that, Dean remained, kind, communicative and fair. In the end, I received a brand new, gorgeous floor and couldn’t be happier. Even through the trials and tribulations, I learned a lot about the flooring process, and I encourage everyone to check out the store. They have some amazing folks working there, happy to help when you are ready!Dean, words cannot express my gratitude. Bob's truly is lucky to have you in their corner.
-
November 2021 by Jean Marie Godard
Thank you Dean you get 5 StarI would like to thank you for all your help in ensuring the installation of our two new floors. I just love the new floors and wanted to thank you for your professionalism and for expediting the installation.The installers were excellent. They would not install a new floor when they thought we might eventually have a problem. Experts were brought in and simply associated the problem to concrete moisture and came up with solutions. I appreciated that you expedited the extra work that needed to be done. These installers were excellent and very efficient. They were organized and did their work in a coordinated manner. Please convey my thanks to the installers for their excellent work. They were courteous and very respectful and replaced all the furniture for me.Thank you again for completing this task before I leave for Canada.Lorraine GodardHappy Retiree
-
October 2021 by Eleanor White
We went into Bob's Carpet and were greeted by Dean. He was extremely knowledgeable and professional; he came to the house to do the measurements and helped us select the best wood laminate for our floors. He kept us up to date on when the product would be available so we could schedule installation in advance.The installers (4 of them) were all hard-working and courteous, and paid attention to details.You won't get this type of service, or product quality from a big box shop.We highly recommend Bob's Carpet & Flooring to anyone who wants personal service from knowledgeable people who are there to work with you.
-
October 2021 by David Craft
We had a perfect experience. Dean was helpful in the store and came to our home to measure the next day. We were kept informed as to the timing of the product delivery and Dean worked closely with me to arrange a date for installation. The team arrived on time and were quick, clean, and got the job done. My floors are beautiful and we will use Bob's for our next project.
-
October 2021 by Pinky Karelia
From sales to installation, everybody was professional, pleasant and punctual. Good prices, good people! Highly recommended!
-
August 2021 by Schenette F.
Horrible customer service, and unprofessional. Definitely would not recommend. Get quotes from other companies.