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January 2024 by Alexander B.
I strongly recommend Felix for your outdoor furniture sales needs. He has excellent advice, true customer service experience and great taste! Beautiful furniture and an amazing customer service! Thank you, Felix!
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January 2024 by Alla D.
Felix is your salesman of choice! Solid Chicago/Midwest guy! Honest, prompt, professional. Great furniture selection! Highly recommend the store and Felix
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December 2023 by Richard M.
Very Nice furniture selection and extremely knowledgeable salesman! Stylish and Good Quality bedroom and living room sets.
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November 2023 by Patricia L.
Be careful the second you walk in one particular older woman will pounce on you when you haven't had a chance to even walk thru the door. This happened on both occasions it is a very uncomfortable approach. Had to leave I want to walk through the store before speaking with you
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October 2023 by Trinity J.
I've been looking for the perfect couch for a long time and finally found it. I called yesterday, Spike answered and we made an appointment for today. I had an amazing experience. It took maybe 15 minutes to complete the process in which time he answered all of my tedious questions and even offered more information than originally requested. I would highly suggest rooms to go for their efficiency, vast selection, and great customer service.
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October 2023 by Wendy Haviland
We ordered an outdoor patio table and four chairs. It is exactly what we wanted and very well made. Nothing to assemble! All the sales associates were outstanding and the delivery was seamless. Would definitely order from them again.
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October 2023 by Lauren A
Janette helped us with our table purchase a few weeks ago. She was helpful and made the process very easy. Table is beautiful and will be shipped to us soon. She also went over the teak kit with us, and how and when to use it properly. Thank you!
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October 2023 by Brad Lindberg
Today my wife and decided to buy an outdoor living room set. We went to numerous stores to see what was available, both in quality and price. It was getting to the point that we were thinking we were going to have to rely on online products without knowing comfort and features other than specifications. When we arrived, we were met by Jannette Voiers. She was attentive and charming. She wasn’t pushy and answered every question we had. By the time we finished, we got exactly what we wanted with a quality product delivered and set up in our home. The 0% interest for 50 months was a better deal than borrowing my own money. My wife was thrilled with our purchase and like the old saying, happy wife, happy life!!!. Thank you Jannette.
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October 2023 by Tammy
Was greeted at the door by Dan very pleasant knowledgeable,he informed us of a sale and how to navigate the information on the signs and their warranty program and let us shop. We found exactly what we wanted and Dan made the process fast and pleasant.
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September 2023 by Karen Jacobs
I was created at the door but Donnie, the sales associate, was not pushy. He allowed me some space and time to shop around. He checked in to see if I had questions. After returning home I had questions that he answered via phone call. I returned to make my purchase. He was helpful, knowledgeable and very pleasant. He was able to give me a couple discounts, arranged delivery at my convenience and had the order underway in 5 minutes. It was an excellent experience. Donnie was great.
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September 2023 by Kristina Benitez
What started out great was unfortunately not the outcome. We have a mail missing from a piece of furniture and is warping the frame. Technician came out and told us that they would be replacing it since it is a manufacturing issue. Have called customer service for three weeks now and I’ll they keep saying is someone will call you back. I have explained no one is calling back and all they say is they can only email the supervisor and request for them to call us. The technician did say that if no one called me between 3 and 5 days of him being there that they would pull a fast one and start the process over again. I thought maybe he was just saying that because they sent him out during the storm but I’m afraid he was right.Then got transferred to a SUPERVISOR Stephanie who was completely rude, spoke over me while I was trying to walk her through what happened. She just continue to talk over me and get aggressive which I know as a customer supervisor myself you need to be patient whether the customer is right or wrong. You have to listen to them talk it out so at the end of the call when I said, I hope she has a better day because it was 446 and I know that their customer service lines close at 5 so maybe she had a rough day, she said oh no I’m having a great day. I hope you have a better day and hung up. This was so disappointing as we did tell friends and family how amazing the patio furniture was and the customer service at the location we purchased but unfortunately, the rest of the company ruined it for them. Just be careful on what you buy, read All of the fine print. And definitely don’t take any word that they say because their integrity is lacking.
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September 2023 by Sabrena
I recently made a purchase in your store and had the pleasure of meeting Donnie Dongarra. Donnie was not only knowledgeable, personable, and professional, but he completely lit up the place. This was so great to see! We not only found what we were looking for but had a very easy and enjoyable experience. Thanks Donnie!! ?
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September 2023 by Cynthia Ireland
I had a great experience. It was hard to make a decision but the salesperson, Janette was so patient. She was really knowledgeable and helped me to visualize how each piece would function on my patio.
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September 2023 by Michael Sullivan
Stopped in at Rooms to Go Patio store, was greeted by Janette a sales associate, she is knowledgeable and pleasant. We looked at some patio sets, she was on the spot when we had questions, and answered them with precision. Ask for Janette you won’t be disappointed.
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July 2023 by Spaz Modic
Very high attention to detail as I described to Liz the sales person as she led me directly to what I described to her. Bought the chair at once. Great in store credit !
