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December 2023 by T Pettinato
Wonderful experience every time I stop in here.
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November 2023 by Judy T.
Tried to transfer my $20,000 to another place and the first one couldn't do it necessitating driving to another 3 miles away. They wanted to charge me $35.00 I declined. Paid $10 for check. NEVER would I recommend this bank to anyone. As I was standing there waiting over20 minutes another person came in and they told him they couldn't do what he was. I told him to post here also. Sarasota Fl.
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June 2023 by OneSingleCheez-It
David was very helpful in figuring out issues and concerns with replacing a card, offering suggestions and working through the problem with enthusiasm and respect. I’m not sure if he’s the manager, but he should be.
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April 2023 by Chris Ranney
Just walked into the bank to deposit $1000 cash. One of the two ladies lounging around chatting, got up and told me they don't have bank tellers and to use the ATM. I walked out and made the deposit at my other bank.
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February 2023 by A C
possibly the worst customer service you can imagine and still be surprised. No one picks up the phone, no one returns your call for days and when they do they are of no help.
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November 2022 by Lisa Hall
Great customer service!!!
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September 2022 by Stephen Zeno
5 starts here for Belinda A.Belinda went above and beyond to help me with setting up some digital banking apps on my phone. She saved me in a pinch right before hurricane Ian!
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May 2022 by Komatsu Leante
Wow..Amazing customer service here. This branch is new in Sarasota. It's services are unique. It is a non-teller branch providing private banking services. There other services are provided with these new atms that allow their customers to do all their bankingbthrough their atms.What i like most is Chase members can withdrawl up to $3000 through the atms at this specific branch.I am really writing this review to give a thanks to Linda. She was amazing. She is so knowledgeable and personable. Thanks for all your assistance Linda!
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February 2022 by Patricia Stephenson
Very disappointed in this branch. Purely only ATM and today even that was not working.Deposited my checks in BofA instead.
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December 2021 by claire miklos
I arrived at this branch with an issue with my checking account and was greeted by Sandy and Shea. A short wait later was taken care of by Sandy and she was extremely helpful and my issue was fixed. I left this Chase branch very relieved and pleased with their customer service.
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March 2020 by Mike C.
Worst phone customer service ever. On hold for over 35 minutes after we initiated an ACH for thousands of dollars to another Chase account holder - ACH was "returned" without notice, to me, the account owner- however I did NOT get the money back - now Chase is keeping my money and has not returned it for days. So no one was paid, and I have to use thousands more from my account to send another ACH while Chase sits on my $$. BTW ZERO communication from Chase - No call, no email, no text, all from one Chase account to another account holder with a Chase account ... no follow up and now they have my money somewhere to keep the float and won't return it or call me back -nor even answer the call - and this is not CV19 related - they are this poor 365 days a year... it's a scam - 43 minutes on hold wait now it's 93 minutes on hold with no answer... Now I have to get into car and drive to this branch to deal with all this BS... even though we are all supposed to be at home. Thanks Chase JPM for such poor service - what a joke! Please consider using others like Citibank, Wells Fargo, Bank of America because these guys at Chase are scammers.
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March 2020 by Kelly McKay
I bank at Chase. I have for years; 15+ years. Recently they got rid of tellers. Before it was always a pleasure to walk into a bank branch. It was easy, customer service was great. No issues. Ever since they switched over to ATM machines and got rid of the people it's a miserable experience EVERY single time. I hate it. Can't wait to close my accounts here.
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March 2020 by Sevde Haner
Terrible... I literally just hate this bank. No customer service, no manners...They had a promotion going on, so if you open a new account and keep ××,×××.xx in the account for about 3 or 6 months -cant remember it exactly- , they would give you $300. We went in the there and opened the account then waited longer than what was told and never got our $300 in our account and when I questioned the branch manager, they asked me to bring the coupon back to them and I told them they kept the coupon for the promotion when I opened the account then they said there was nothing they could do! I needed to contact with online banking which I did then the online banking told me to go to the bank where I opened the account. Seriously, this place is horrible. Please avoid if you can!!!!
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March 2020 by James Leiner
Mostly an ATM bank. Call ahead to make sure a human is working here
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January 2020 by Will Collins
Worst chase bank in town. Avoid this place