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February 2024 by Randa P.
I thought that the poor reviews must have been exaggerating but no.... I just set up an account with a rude business banking manager, Diane, who took 45 mins and then the whole Chase internet/app was down, without warning or an end time for restoration. Avoid!!!!
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January 2024 by Mae Burke
Don't have a problem with this bank. I love the tellers there. Avoid Nancy, she's very rude and unprofessional.
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January 2024 by Romani Bella
Very Rude Mike Pine. I was trying to open a business account ( with appointment) with 95k. Mike Pine no even say Good morning and when I said I was a Client He said very rude: Doesn’t matter if you are a client, I’m gonna take you because the another teammate is not here for your appointment and stay rude with every question that I was making, I just say Thank you and I didn’t open the business account. But I don’t understand why this kind of rude attitude with clients that only go 2 times per year. Bad bad service!!!
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January 2024 by Tim Brown
It would be difficult to conceive of a worse bank. At some point you almost think you're being pranked,Every transaction I attempted to add to my online bill paying got flagged, my account shut down, and a 45 minute discussion with someone in India.They are excruciating.
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December 2023 by Tim B.
Hands down the worst banking experience I have ever had! Run, don't walk. Their fraud detection service leaves you talking with reps in India every time you make a transaction. Asked to speak with someone in America and was informed that I'd simply have to live with it. No I don't have to live with it.
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December 2023 by Vitaly Broshchak
I travel around, this inside ATM is the slowest I've ever been to, almost felt like dial up, update your firmware. I'll be back in a month.
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November 2023 by Shannon Baade
This bank ate my cash deposit of $508 tonight and it is not showing up in my account. Now I have to pay interest on a credit card I was trying to pay off tonight. There are no 24 hour phone numbers to call. Tried for an hour to find some human to talk to.All this after I opened a brand new credit card with them this week and have been a loyal banker with them for 10+ years.Pissed!This is not the first time their atms have failed me. Going to be finding a new bank this week I guess.
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June 2023 by Monika
The tellers are awesome. Idris (sp) is a fantastic banker but I haven’t seen her in a while - Avoid Nancy like the plague. Genuinely nasty. Decent branch
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January 2023 by Rose Hudson
Candice Weese made our day! She was super helpful and addressed all of our questions! We had a lot to cover so it was great to know that she was knowledgeable in all types of accounts.
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August 2022 by Kael Kirkpatrick
Very courteous and helpful staff. They went way above and beyond my expectations.
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May 2022 by Josh Slabaugh
This bank is impressive in that its the first establishment I've seen with such a low average rating - and its a bank at that. Tellers are great! The bankers are awful. Seconding Mike Lyons review - except it happened to me twice in one day! Both times I gave up and left. Avoid Nancy.
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May 2022 by sev sevy
Moved to Chase from Bank of America and I regret it! If you are running a business this is not the bank for you. They keep running this crazy checks on every transaction and if they feel that for some unknown reason they don't like something, they just cancel the transaction or even block your account leaving you no way to run your business. I suffered severe losses by not being able to pay in time for my merchandise.
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April 2022 by Mike Lyons
I’m a chase private client yet I was made to wait 25 min to speak to the chase private client woman, who then dismissed me to an inexperienced new banker who was still learning ( she had told me to wait for the experienced one from the beginning ) , and made me go to the teller afterwards , to pay off a large amount of the remaining mortgage . If this is how you treat chase private client then I will take my money and go to another bank . Mht
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April 2022 by Alfredo J.
Horrible customer service. There's an old lady, maybe the manager, she's always in a hurry, trying to make her self important, she discusses personal information in front of everyone and is not polite at all, she is rude. Chase is a good bank but unfortunately at this location (3511 Clark Rd Sarasota, FL 34231) they made a bad decision with that "person".
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March 2022 by Tina Smith
Takes 2 seconds to update Google that the location is temporarily closed. Whether its a few hours or the whole day. Or put a big sign at the curb. Saw so many elderly customers getting out of their cars confused why they couldn't get in the bank. Understand things happen , but communication is key
