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February 2024 by Randolph W.
Great honest people kudos to the man that requires a higher education for all his sales people
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January 2024 by Eric Watt
This is well overdue but I bought my Fiancé an engagement ring from Amir. He was excellent to work worth. He answered all my questions and he helped me way all my options when I was creating the engagement ring I wanted for my girlfriend. Whenever I asked about an idea for the ring he said he would make it work. Over a year later and my Fiancé and I are nothing short of happy with the way it turned out. The final product was exactly what I wanted. I recommend Diamond Vault and Amir with the highest regards!!!!
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October 2023 by Michelle P.
Amazing jewelery design and great customer service. The staff was knowledgeable and showed me excellent options. I highly recommend them. I traveled an hour to see them and it was well worth it
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September 2023 by Madeline Olsen
I'm sorry to have to write a negative review, but after my fiance and parents had a great experience purchasing my engagement ring here, I have not had a good experience. My aunt's ring is also from here and my dad has bought other pieces of jewelry here.My ring, which is beautiful, was only about 7 months old when I noticed a missing diamond on the side as well as that the ring itself was being bent out of shape - it was no longer rounded and was way too big. I took it in and told them that there was no way anything I'd done could have caused that kind of damage - I take it off to exercise, swim, clean, shower, etc. I'm not perfect but I am very careful. The man we worked with had an attitude the entire time as if I'd been lifting 100 lb weights with just my left hand every day and my fiance and I both got the sense that he 'blamed' me for the issues, even though my mom's wedding ring and engagement ring are also 14K gold, not much thicker, 35 years old, and she wears them every single day. He told me my ring had no warranty for these issues and it wouldn't be considered defective unless I lost another stone or it happened again - it's less than a year old!I was also disappointed that my fiance saw the woman he and my dad worked with to purchase the ring, and other jewelry items, while we were having these conversations and she never once came over to see if she could help or even say hi. Nearly 2 weeks later they had me come all the way back after they rerounded it just to try it on and see if it still needed to be sized, which I knew it would be, just to leave and wait another 5 days for it to be finished.When I picked it up, they charged me over $100 more than they told me it would cost when I left it there. I looked at my claim receipt and there was one item that the man we worked with "forgot" to put on the original receipt even though we'd spoken at length about everything they'd be doing while they had my ring and that was one of the things - I had no idea it would be an additional $115 and they never told me that until I picked it up.It's a shame they don't stand behind their products or help out loyal customers. Had we been treated even a bit better, we'd have bought anniversary bands, Christmas gifts, etc. here. My fiance ended up getting his wedding band at a Jared's where we were treated 100x better - and it only took 2 days for the ring to be resized. We will not be returning.
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September 2023 by Madeline Morrill
I'm sorry to have to write a negative review, but after my fiance and parents had a great experience purchasing my engagement ring here, I have not had a good experience. My aunt's ring is also from here and my dad has bought other pieces of jewelry here.My ring, which is beautiful, was only about 7 months old when I noticed a missing diamond on the side as well as that the ring itself was being bent out of shape - it was no longer rounded and was way too big. I took it in and told them that there was no way anything I'd done could have caused that kind of damage - I take it off to exercise, swim, clean, shower, etc. I'm not perfect but I am very careful. The man we worked with had an attitude the entire time as if I'd been lifting 100 lb weights with just my left hand every day and my fiance and I both got the sense that he 'blamed' me for the issues, even though my mom's wedding ring and engagement ring are also 14K gold, not much thicker, 35 years old, and she wears them every single day. He told me my ring had no warranty for these issues and it wouldn't be considered defective unless I lost another stone or it happened again - it's less than a year old!I was also disappointed that my fiance saw the woman he and my dad worked with to purchase the ring, and other jewelry items, while we were having these conversations and she never once came over to see if she could help or even say hi. Nearly 2 weeks later they had me come all the way back after they rerounded it just to try it on and see if it still needed to be sized, which I knew it would be, just to leave and wait another 5 days for it to be finished.When I picked it up, they charged me over $100 more than they told me it would cost when I left it there. I looked at my claim receipt and there was one item that the man we worked with "forgot" to put on the original receipt even though we'd spoken at length about everything they'd be doing while they had my ring and that was one of the things - I had no idea it would be an additional $115 and they never told me that until I picked it up.It's a shame they don't stand behind their products or help out loyal customers. Had we been treated even a bit better, we'd have bought anniversary bands, Christmas gifts, etc. here. My fiance ended up getting his wedding band at a Jared's where we were treated 100x better - and it only took 2 days for the ring to be resized. We will not be returning.
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September 2023 by Madeline O.
I'm sorry to have to write a negative review, but after my fiance and parents had a great experience purchasing my engagement ring here, I have not had a good experience. My aunt's ring is also from here; my dad has bought other jewelry pieces here. My ring, which is beautiful, was only about seven months old when I noticed a missing diamond on the side and that the ring itself was bent out of shape - it was no longer rounded and was way too big. I took it in and told them there was no way anything I'd done could have caused that kind of damage - I take it off to exercise, swim, clean, shower, etc. I'm not perfect, but I am very careful. The man we worked with had an attitude the entire time as if I'd been lifting 100 lb weights with just my left hand every day, and my fiance and I both got the sense that he 'blamed' me for the issues, even though my mom's wedding ring and engagement ring are also 14K gold, not much thicker, 35 years old, and she wears them every single day. He told me my ring had no warranty for these issues and wouldn't be considered defective unless I lost another stone or it happened again - it's less than a year old! I was also disappointed that my fiance saw the woman he and my dad worked with to purchase the ring and other jewelry items while we were having these conversations, and she never once came over to see if she could help or even say hi. Nearly 2 weeks later, they had me come all the way back after they rerounded it to try it on and see if it still needed to be sized, which I knew it would be, just to leave and wait another 5 days for it to be finished. When I picked it up, they charged me over $100 more than they told me it would cost when I left it there. I looked at my claim receipt, and there was one item that the man we worked with "forgot" to put on the original receipt even though we'd spoken at length about everything they'd be doing while they had my ring, and that was one of the things - I had no idea it would be an additional $115, and they never told me that until I picked it up. It's a shame they don't stand behind their products or help out loyal customers. Had we been treated even a bit better, we'd have bought anniversary bands, Christmas gifts, etc. here. My fiance got his wedding band at Jared's, where we were treated 100x better - and it only took 2 days for the ring to be resized. We will not be returning.
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July 2023 by Tav O.
I had an amazing experience at the Diamond Vault! Michael is amazing and really knows his stuff with watches and jewelry. The best part about the Diamond is the people who run it. Everyone is exceptional!
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February 2023 by Patrick Tancey
Diamond Vault is the best place to go for any and all of your needs regarding jewelry. I have purchased my wife's engagement ring as well as our weddings bands and I will continue to go to them for all of my needs. They are extremely professional, courteous, and knowledgeable. In life I say quality over quantity and Diamond Vault Jeweler's certainly knows quality.
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October 2022 by Wendy G.
This is a real, old-fashioned jewelry store. The owners know what they are doing. The people are nice, attentive and don't over-sell. I trust them with my diamonds and gems. I've had my mother's heirloom jewelry remade for my children. I had my wedding watch necklace made into a pocket watch for my son, to celebrate his own wedding. I can leave my jewelry with this company and not worry.
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October 2022 by Stephanie M. Averyt
This is wonderful place to buy from. They have top notch customer service, no matter your price point. Everyone gets treated with respect, patience and zero pressure to buy. I had issues with my wedding ring bought somewhere else and since they fixed and reset it I have had no issues in the past 5 years. The showroom is truly beautiful & the staff is welcoming and helpful to everyone.
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September 2022 by Libsey James
Nothing but great things to say! They have recently helped me to repair multiple pieces of jewelry that hold sentimental value. The work has been meticulous and the cost estimates very reasonable. The entire staff is friendly and extremely knowledgeable. I can’t wait til I can actually buy one of the gorgeous pieces in there!
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July 2022 by Cindy
Such a nice experience, always helpful and patient with customers. Had them repair the posts on some diamond stud earrings. Quality work and made my diamond studs look even better!
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February 2022 by Jane B.
We had such a wonderful experience buying our first Rolex at the Diamond Vault! So happy to support this family run business and find exactly what we were looking for. Thank you so much! A bit more about our visit... When I first called the shop to inquire about their offerings the customer service was off the charts. A well spoken customer service associate answered all of my questions and even remembered my name. Upon our arrival we were offered delicious coffee while we shopped. The three brothers who are sons of the founders were personable, professional, and extremely knowledgeable. The Rolex we found is so beautiful with diamonds and gold accents. We were ecstatic because in today's market where a nice Rolex is hard to find! The shop owners took the time to explain how to care for the watch and what to expect as an owner. The full run down was especially appreciate because, like I mentioned, it's our first Rolex.
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February 2022 by Rebekah Weber
This place is wonderful. They helped me partially rebuild an heirloom ring, to make the band stable and much more comfortable. Top notch customer service and a beautiful store and excellent family owned business.
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December 2021 by Amy A.
You remember that episode on Seinfeld, the infamous "Soup N@Z&"? Today I had the displeasure of meeting the "Diamond N@Z&". So, I have a few words of advice. If you don't intrinsically know, prior to entering the store, the exact rings you will want to be wearing for the rest of your life, and/or you do not gloat over the ones that the owner so graciously allows you to try on... this store is not for you my friend. We went in to purchase our rings today on New Year's Eve 2021. Yes, I said PURCHASE. I could not articulate or see, exactly what style I wanted, so I told the sales clerk that I will know it when I find it. I was a bit nervous, so I asked my boyfriend to go look around to see what he liked and asked him to look at the men's ring selection to pick out his. In the meantime, if I didn't love a ring I was offered to try on, the owner abruptly asked, "what's wrong with it?" I thought he was joking around with me. The last time he said "what's wrong with it?", my boyfriend overheard him. He kindly defended me and said something like, "there is nothing "wrong" with it, it's about her finding what she wants." No other comments were ever made at any point by either of us, regarding price, quality or selection. Long story short, we felt an unwelcome vibe from the owner. As we were leaving I said, "thank you", to which the owner responded, "don't come back". There we were, standing at an exit door where security is high and you have to push a button to enable the door to unlock. For that moment I can only describe a feeling of fear and panic going through my body. I felt like this man had us trapped and was going to call the police for who knows what reason. The owner then told us that we cannot ever come back because "we scare him". He said it approximately 4 times. He said he was "scared" because my boyfriend kept looking around his store. The irony is, my boyfriend easily could buy anything in that store! Words cannot describe the horror I felt in this store today. My brain is still trying to understand why this man had the audacity to say this to us, especially without any provocation of any kind. I question was he judgmental because we were not dressed or look a certain way? Did he profile us because of our ethnicity? We will never know the answer to this. I can only hope he watched us get into our $100,000+ car in his parking lot and head back to our waterfront home on Siesta Key. Diamond Vault, a must to avoid!
