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February 2024 by Marcia R.
Absolute crap experiences at the 1003 N Washington location in Sarasota. Today I had a confirmed reservation and when I showed up (after a $20 Uber ride) they told me they couldn't honor it because "it was made the same day and there were 35 people ahead of me." Took another $20 Uber ride home and will have another one this afternoon to another Enterprise location. Past experiences at this location include repeated unanswered phone calls and renting me a damaged vehicle which leaked oil all over my driveway. The manager keeps assuring me he'll make everything right, but apparently his efforts do not include honoring reservations.
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February 2024 by Dacey White
I rented a moving truck with 1/4 tank full of gas, after returning the moving truck one of the Enterprise representatives tried to take advantage of me by making me fill the moving truck 3/4 full of gasoline.
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February 2024 by Vincent Nash
The car was clean and ot ran great. Service was exceptional
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February 2024 by Mark Saturno
The customer service was tremendous - friendly and an efficient pick up of the vehicle.
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January 2024 by thomas mangan
The enterprise location on Washington Blvd. Sarasota has been great. I’ve rented vehicles several times and everyone there has always been helpful and courteous. And as always the the rentals are clean and trouble free. I’d recommend anyone to see the team at this location.
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January 2024 by Suzan M
Nick Elliott was ready and waiting for us upon arrival. No searching for misplaced or lost reservation. Process took minimal time. Nick even called the following week to insure all went well. Reviewed my final bill, again no surprises. Will certainly call Nick for my future rental needs while visiting Sarasota.
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January 2024 by Olivia Huseonica
Great experience with the staff, especially Luke! So kind and helped me through my rental experience, plus made sure I wasn’t being overcharged for unnecessary things! Thank you so much!
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January 2024 by Julian Cupo
Asked me a car the day before, told them I was 23. I had an important meeting couple hours away. Getting the car was top priority to make the meeting in time. I got there and the guy told me no, upon asking day before and booking a car. He’s telling me I had no reservation but at the end of the day I did and whoever booked it the day before did not do it correctly and I should’ve had some sort of exemption.
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January 2024 by James McCann
Very good staff, had a truck for over a month. Everything was top notch !
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January 2024 by Elyse Ford
Extremely disappointed with the customer service at this location. Reserved a specific class of vehicle in advance and arrived to be told the only vehicle available was a minivan. The explanation given was that it's been busy and they "need to get people on the road", even if it means renting out the vehicles that were already reserved. Ended up having to have someone drive us to Bradenton to get another vehicle.
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January 2024 by Anyssah Idrees
I’m 26 I used the service for three months in a row- district manager was onsite one time I went there, it’s not overpriced but they did not do a background check, I returned the car to the airport location and it was accepted
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January 2024 by Darron W.
WORSE SERVICE EVER - I schedule a reservation for 12/9 - 12/16/23 for $576 to pick up from Enterprise at the Sarasto International Airport and return it to the same location, for our family vacation. On Thurs 12/14, Enterprise charged my credit card $2,421 for someone going from Sarasota to Dallas, TX. I call twice on 12/14 with no help, again on 12/15, was told by the attendant at the airport on 12/16 it would be corrected. I continued to call each day for a total of 10 calls until they final credited my $1,845 back on 12/21, which was 8 days later. I never received a call back from Enterprise and I was even told at least 4 times, we are contacting Zach, the manager at Enterprise at the Sarasota Airport, to have him contact you to correct this issue. On 12/23, they hit my credit card for the same $1,845 they had just credited back to me. I am in the process AGAIN of trying to get my money back. I have never seen such poor service and I will never use Enterprise again. Darron Whitehead
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December 2023 by Donald Hartwiger
The whole experience was easy and professional. There has always been a good selection of clean dependable vehicles.
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December 2023 by brandon new
Fast and courteous service . Quickest easiest pickup in my life.
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November 2023 by Mason
I highly recommend this location. The guys there are Always upbeat and in a great mood.. They always welcome you with a very warm welcoming. I rent from this location multiple times a month and I definitely have to say in the last month. The car selection has gotten better. I will be renting again this week. I really appreciate everything. You guys always go above and beyond .. thank you
