Fastway Towing & Recovery provides towing and recovery services with mixed customer experiences. Many reviews highlight the respectful and considerate demeanor of the staff, particularly during difficult situations such as vehicle repossessions. Customers appreciated the kindness shown while retrieving personal belongings, with instances of staff going above and beyond to help, such as assisting with emotional items and ensuring nothing was missing. However, there are significant complaints regarding the customer service and policies. One reviewer described a negative experience with a female staff member, citing high fees for retrieving personal items after a wrongful repossession. This customer expressed frustration over the handling of their vehicle and threatened to report the business. Overall, while Fastway Towing & Recovery has shown compassion in some cases, there are concerns about customer service and transparency that potential clients should consider.
Not an ounce of dignity in these people. Extortionists who are incredibly rude. They came to my apartment complex and towed a man who had just spoken to the office and the office assured him his car wouldn't get towed. They took his money anyway when I complained the tow truck driver told me he would spend the money on... read full comment
January 2026
Total scammers. Parked in a dark empty lot with one tiny tow away zone sign at 9 pm on a week night. We were only there for 20 minutes to pick something up and our vehicle was gone no warning or anything.
November 2025
Some of the. Worst people I have ever had to deal with. On top of stealing our rental car from a parking spot that was not clearly marked, they were very rude and condescending
