-
March 2025 by Yanet Gonzalez
I went to get an oil change, and they forgot to put the cap back on. As a result, oil spilled everywhere. Never going back.
-
March 2025 by Maria Benitez Nunez
The price for oil and filter changes is very high. $116.vThe previous managers were kind and helpful. Many years with Firestone and now the place is dirty and the service and prices are deplorable. Firestone 4060 Bee Ridge Rd, Sarasota, FL 34233
-
February 2025 by Scott S
Went in for a radiator flush and fill. Was told radiator was bad and a new one would be $1150.
Took it to another mechanic and had it professionally replaced for $510.
Jeff, your manager, is a real piece of work.
I won’t be back.
-
February 2025 by Martin Bednar
Repair was done exactly to the estimate and on time. My appointment was perfectly executed. I have no complaints. I appreciate the nationwide warranty on my repairs as I drive long distances as a rule.
-
January 2025 by Ronald Griffore
Rather go to local shop
-
January 2025 by gilbert delgado
Well, that's the third time i've had problems with this particular firestone dealer..... The first time I went in for a squeaky break. I knew it wasn't my breaks. They assured me it was, I spent $800. They switched my brakes did not fix the noise. I fixed it myself.It was the heat shi....
The second time is when they missed the front end of my suspension before I went on vacation and I came back with a broken strut, and yes, I did ask him to check it out..... This time I'm going on vacation tomorrow and I decided to change my own oil. Lucky for me. They air wrenched it on so tight.I need to get the bolt replaced..... I will never step inside a hack. Firestone, transient starter mechanic shop again. I am sick of them. It's always one more thing if you have to go back to have your repair repaired. They're hacks, and they stole from you. That's my opinion.
-
December 2024 by Mike Ellerd
This location is dirty and the two bigger guys that work the counter are lazy and have zero customer service skills. From the phone call to in person, they seem like they hate life and their job. They are very monotone and talk like everyone is a bother to them. I called to schedule an appointment for Wednesday 11/27/24 at 10am. I asked them if they can rotate bigger tires and told them it was 37” tires. They said they could and I asked are you sure??? They said yes. I drove up there, waited 45 mins in the dirty lobby/customer area for them to tell me, “the manager doesn’t want to deal with those size tires and risk it”. Risk what? Because they are heavier and they don’t feel like working? The Regional needs to have a talk with this store manager. Not only does this guy hire lazy, bad attitude front desk guys , he allows this behavior to go on. Also I heard them trying to sell a lady some rear shocks that she didn’t need. They said you can’t see tire cupping but you can feel it and “it’s most likely the shocks causing it” They have no clue. Beware of this location. Lazy bad attitude employees that do not care about taking care of customers. They would of never lasted 5 mins in an interview with me.
-
December 2024 by Wilmer Pacheco
I went to this place and they told me that I needed an appointment to repair the tire, well, on the day of the appointment he told me that he couldn't repair it, he should have told me that the first day so as not to waste my time.
-
December 2024 by John Patrick
This place charged me to fix an a/c compressor that there was nothing wrong with and then attempted to dress me down claiming I authorized the work(no signature on the work order) I told them to "fix what broke the belt" cost me $210.00 just in tow fees.Had to pay a mechanic $150.00 an hour to fix what they broke.This car has a water cooled alternator which they did not repair and did major damage to my electrical system!!! IF I COULD GIVE THEM NEGATIVE STARS ...I WOULD!!!!!!
-
December 2024 by A. Colin Flood
been client for decades, mainly because of their credit card, good service, use shady tree mechanics 1/2 the time, finance major repairs, close by, timely, good service
-
September 2024 by Justin McClellan
Lists transmission service on the business listing, but when calling there, was told they don't touch clutches. Misleading service listings lead me to not trust them in general.
-
July 2024 by Eleanor Wachs
Good work and friendly service.
-
July 2024 by Lucinda Brown
Courtesy and efficiency are reliable there. I have been going there for years, and they complete jobs efficiently and gladly explain them if asked. They have kept my car running well with a minimum of wait time.
-
July 2024 by Tammy Salter
I went in there for tires, alignment and all that goes with putting on new tires. I came to pick up my car and my front tow cover was missing. I went back in there to ask where it was. The young man that performed the work came out shaking his head before he even seen what I was referring to. I showed him and immediately got defensive. He said that he never touched it. I was like it was there when I dropped the car off. Then he went and got the manager (Tony, I believe) he over talked me and made me feel like I didn't know what i was talking about. Never once tried to resolve the issue. He said do you have a video of your car from when you dropped it off. I was like did not know that I could not trust you with my car. Very argumentative and said I guess it is your word against ours. Very unprofessional and just rude. No customer service there what so ever. I will never go in there again. I have reached out to Corporate.
-
June 2024 by Drew Ohleyer
I brought my car in two times in 4 weeks to get an alignment. I have a lifetime alignment for my vehicle. That’s the only reason I even deal with them. They didn’t do the alignment but said they did. Still shook and still pulled to the right. Brought it to a Tires Plus and all 4 tires were out of alignment. Tires Plus did an alignment and the car drove just fine afterwards. No more shaking no more pulling. I dropped the car off overnight two times in 4 weeks and they lied and didn’t actually do the work because I had the lifetime alignment and didn’t have to pay anything. Also this Firestone quoted me some ridiculous price for brakes and rotors which was strange because I knew they weren’t worn out yet. Tires Plus did a full inspection and said I have another 30k miles left on my brakes. These guys don’t care they’ll lie right to your face. Sad.
