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January 2024 by Tim Doran
Love the store downtown Sarasota. Unfortunately, this location had limited inventory for Brooks Ghost shoes. Only one type and size available that was not to my liking.
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January 2024 by Dominic Richards
Worst experience. No one greeted me. Felt like no one cares about their job. NEVER GO HERE. If I could give a 0 star rating, I would
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December 2023 by Cullen
I would absolutely not recommend buying shoes from here. I purchased a pair that an associate recommended to me after telling him I run 5 miles a day. I took the shoes that he said would be comfortable for longer length runs. Tried them out the next day and had to take them off in less than ten minutes because they hurt so bad. I purchased a shoe that came in a wide size but it still was too narrow so it caused a lot of pain when running. Took them back to the store and was told they would only give store credit because the shoe has a CREASE. This basically means you could never get your money back from this store because when testing a running shoe of course it's going to crease. Manager was zero help. So now I'm stuck with store credit to a store that doesn't have shoes wide enough for me. Meaning I can't even get shoes with the money I set aside to buy new shoes with. If you are looking for distance shoes avoid this store at all cost. Some shoes will feel ok standing or walking around a store but then won't feel right once running on pavement or asphalt but once you run in the shoes they will not accept the return.
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October 2023 by Tami Astorino
I had a great experience at the downtown Sarasota store! Jarrett helped me find the right match for my foot…he was so helpful and attentive and the shoes he recommended felt more supportive than any sneaker I’ve ever tried before.
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September 2023 by Kevin Cruz
I came in a couple of Sundays ago and Connor C. was very patient with my questions, took the time to answer them, and provided 3 different shoes for me to try and explained the pros/cons of each for my foot type. I ended up buying that Hoka Clifton 9 and I really enjoy them. Connor definitely took away the stress and complexity of choosing running shoes and motivated me and gave me practical advice too, when I asked (I'm very much an amateur runner). It was a pleasant shopping experience.
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September 2023 by Heidy North
We stopped into the UTC location looking for Diadora Equipe atomo sneakers and they did not have my size and unfortunately they are being discontinued. David took His time and recommended me another shoe that would give me comfort. David was VERY INFORMATIVE on what shoe would meet my needs for walking and comfort. For a Senior in High School I complemented Him on His Customer Service Skills! He was so amazing I bought 2 pairs!
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August 2023 by Samantha Horvath
I am getting back into running and was in need of some new shoes. I have previous knee and hip injuries from running cross country and know the importance of a shoe that fits perfectly to support my goals. David was BEYOND helpful with his insight, expertise, and willingness to help me assess multiple shoes across brands and styles. He was also very patient as I had my baby with me! I left with a better understanding of how my feet have been performing and shoes to properly support! Thanks David!!!
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August 2023 by Cortney Struble
I went in to this store and had so many questions and Rachel was an incredible help to me. She is who to see if you have questions!! Truly a great help for all your running shoe questions!
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July 2023 by hasan tolga uçar
My girlfriend's knee injured while we went shoe shopping for running. Connor greeted us and provided assistance at every stage. He observes my girlfriend walk while measuring the pressure point on her feet. Undoubtedly, he is the man! Please share your running wisdom with us! extremely helpful and quite educated. I really wish every company had a worker this wonderful. I'm really grateful that he was present while we went shopping.
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July 2023 by Jhurly Acero
This place it’s amazing but if you want a really amazing costumer service please ask for Connor! He spent the time for help me to find the best pair of shoes of I never has before. Thank you so much and keep employees like him.
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June 2023 by Tom Tran
Connor was amazing. Very knowledgeable and a great help. Funny and friendly too
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May 2023 by Polly Podgorski
We went to the Fit2 Run in UTC mall on 4/21/2023 around 10 am. We were the first ones there but it got busy quickly. Ermonte was the staff member who helped us through the entire process of buying the correct shoe, a foot evaluation and finishing with the correct arch support. Ermonte shared his extensive knowledge on the choices of shoes ...mens and womens. He amazed us how thorough he was and with an attitude of caring both about our needs and his job. With all of the customers in the store he remained calm, pleasant and able to manage things well without any additional help! We are so grateful for the options the store had which was complimented by Ermonte's patience, knowledge and guidance. Fit2 Run is lucky...he's very smart and professional!
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March 2023 by Kn Kn
Terrible customer service. At the counter ready to pay for shoes and clerk says “are u club member” reply “no”. Clerk jumps to “name and phone number” I state no need to have our name and number to buy shoes”. Clerk says then I cant give you discount and price is 165. No explanation until i say what? Clerk says we have to oay to join club 30 per year and then he can give discount. Ask for manager and he says he is the manager. Ask for owner and he says “i will call him now”. I agree but clerk calls and say “Cindy, hey there is guy here….” I say to clerk Cindy is not the owner, why did u lie? Ask for clerks name and he replies his name is Emitril,,, I informed him I could reach out to owner on my own and he sarcastically said “good , u have a GREAT evening”,,,, clerk had bad attitude and asked for our name and number without first explaining why, and then had street attiude when we declined to provide private info. Good news, found same shoe online at SaintBernards for $50 dollars less than the price they were asking. It was then a GREAT evening with savings online. Zappos also had better price online. NICE! Oh and since Emitril did not seem to know owners name or contact when he pretended to call owner and talked to cindy. The owner is Parks Robinson, Bill’s Son. I knewBill and he would be ashamed of the poor customer service ther now.
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February 2023 by Amelie Kiessling
My mom and I went because we saw they had Hokas. Dick’s sporting goods had bad customer service so we came here in hopes of someone who could help us. Jordan was very polite and quick and even informed us of the Hokas that were on sale which we ended up buying! The young girl who was with him wasn’t the nicest but Jordan’s customer service made up for it. You could tell he was very knowledgeable and ordered us a shoe that was out of stock there. Thanks Jordan!!
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January 2023 by Lee W.
I bought these shoes back in June of 2022So like 6 months and they are looking like this.I had a great experience when I went into the store to make my purchase of course they were super helpful.... I was spending money and I even bought there club membership program.I contacted them back in December when I noticed my shoe separating. They quickly responded with please send pictures. Of the bottoms and a picture of the issue which I did right away.Several weeks I have sent several follow up emails no response.