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December 2023 by Rita D.
They are always short staffed. And if you do find somebody, you're rushed because there's people waiting behind you for help. The employees are not professionally trained to help design, kitchens bathrooms or anything for that matter. Also, if you need to get a hold of them by phone, don't bother because you will not get answered so basically if you're going in there, know that your on your own to pick everything out yourself!
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November 2023 by Pidgie L
I experienced an unfortunate incident with my LPV order and I had a return and an exchange. I was so stressed out but Anna Sanche z, the manager at F&D, gave me incredible customer service which relaxed me and eased my mind. Also extremely helpful was David, an associate. You can't go wrong when both products, prices, AND exemplary customer service go hand in hand as part of a shopping experience. I would definitely recommend Floor and Decor.
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November 2023 by Pidgie L.
I experienced an unfortunate incident with my LPV order and I had a return and an exchange. I was so stressed out but Anna Sanche z, the manager at F&D, gave me incredible customer service which relaxed me and eased my mind. Also extremely helpful was David, an associate. You can't go wrong when both products, prices, AND exemplary customer service go hand in hand as part of a shopping experience. I would definitely recommend Floor and Decor.
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November 2023 by Mike Weld
They went out of their way to Pull the remaining boxes that they had of a floor because I needed it. Just to make sure that I would have my floor. I purchased it at another store, but they promptly put it away so that it would not be bought. I picked it up the next day. They held on to it for me. I'm very happy with the service. I always tell all of my customers to go to this store. Floor & Decor. For the best prices and varieties.
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November 2023 by Tina Smith
OveralI think they are great. Wonderful selection , The staff is very nice and helpful. I’m not going to lower their stars for the two situations I had with them recently.But when my contractor picked up my order, half of my order had been left outside and got rained on , leaving the boxes soaking wet and disintegrated when lifting , difficult to manuever for my tile installers. The boxes began to smell moldy in my garage.They also forgot to include my bags of grout, resulting in a separate trip to Floor & Decor. I spent anout 30 minutes while the girl looked for the grout, then proceeded to tell me they didn’t have it, was discontinued. I had to pick out another color ( she was very helpful) But while I was talking with the manager about the tile condition at pickup. He asked her what she was doing and he showed her where my “ discontinued “ grout had been sitting pending pickup. Im sure it was just an oversight. She was friendly and professional handling the situation.My dealings with Floor and Decor have always been positive so I am still giving them a 5 .
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November 2023 by John Lake
We worked with Norma on selecting all of our tile for a new home. Norma did an excellent job on design suggestions. We were able to order all of our tile and have it delivered. Thank you Norma!
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September 2023 by Andrea Ewing
We own a remodeling business and steer as many customers as possible to F&D. We love the fact that what the client wants is in stock or close by almost every time. We love working specifically with Erin Milano. She has helped us trouble shoot on some issues and has been patient, kind and thorough. Erin always calls me back and works hard to make things flow smoothly.
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September 2023 by A
David CHOUINARD/operations manager was so efficient, patient, and had excellent advice concerning prices and styles.He was so helpful. It made this a painless shopping experience, and I got exactly what I wanted! thank you David for such great service like I have never had before!
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September 2023 by Sean Averso
Huge shoutout to store manager Dan and team. After a long delay on our side, these guys stepped up and still fulfilled an order that was shorted. Because of how long there is no video to prove we were shorted accidentally and yet they took the time to listen to our concerns and take care of us. This is above and beyond for sure just because it’s my word against theirs at this point. Way to go and it’s good to know that customer service still exists!
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August 2023 by Mary C.
I love this store and always have a pleasant experience. I am always pleased with the customer service. Liz was very helpful processing my return.
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August 2023 by Goldstein Group
Thank you Norma for the outstanding customer service.In a world of tiles and floors, she shines,A beacon of beauty, one-of-a-kind designs,Norma, the gem of Floor & Decor's domain,A marvel of grace, in every refrain.Her presence, like porcelain, pure and bright,A radiance that glimmers day and night,With every step, she paints a living art,In every aisle, she captures every heart.Her eyes, like sapphires, deep and true,Reflect the colors of tiles in the dew,A smile that graces the finest marble,A beauty unmatched, a treasure to marvel.Her voice, a melody that softly flows,Like a symphony, it dances and bestows,Upon the ears that listen with delight,A song of elegance, harmonious and right.Her knowledge, vast as the ocean's floor,A guru of tiles, decor, and so much more,Guiding customers with expert flair,In her care, dreams of homes take the air.Her kindness, like the warmest embrace,Fills the store with love, a magical space,A helping hand she always extends,To every soul, she heartily befriends.In the halls of Floor & Decor, she stands,A luminary amidst countless brands,Norma, the epitome of grace,A beauty that time can never erase.
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August 2023 by anama boyes
Ana Sanchez and Erin both went way above and beyond to accomodate all our needs in tiling our house. I cannot thank them enough for all their help and guidance. They made this complex experience very easy to manage and I recommend Floor andnDecor 100%. We will be back for our next project. Thank you ??
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August 2023 by Veron314
I went in today looking to purchase a vanity I had found online. I waited by a desk where an older gentleman was working with some people. He did see me, but made no attempt to find me someone else to work with! Eventually I was approached by a young woman who helped me sh e apologized for the wait and said she and someone else had been available but didn’t know I was there. It was great working with her but whoever that man is should’ve made some attempt to get me someone to work with sooner so I wasn’t I g standing leaning against a box for 20 minutes!! Great selection of pieces but good luck trying to get help in a timely manner!
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August 2023 by Stephany Beebe
Way better prices for way better products. Staff is actually knowledgeable and so helpful. Jeremy loaded all my boxes onto my cart and then on to my truck. Great experience!
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August 2023 by EvaMarie L
Erin M. in the Sarasota store was terrific! We had no clue what we were doing with our project. She was incredibly knowledgeable and helped us every step of the way!
