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March 2024 by Mark Pomeroy
One person working the airport counter on Saturday during Spring break? Make it make sense!
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March 2024 by Betsy Montgomery
My reply to their response : Don’t rent from Hertz SRQ. Trust the customers reviewing with 1 star because of LDW charges. Literally happened to so many customers, including myself. Just read all the reviews and you’ll see that they could care less about the customer and just want to scam us. Hertz was always my go-to car rental company but I’ll never rent from them after the experience I’ve had with them and their lack of care for the customer.
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March 2024 by Michelle Sprecher
2 hours in line for a car I had reserved a week ago. Never again.
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October 2023 by Omer POPs
Rented the car. Everything was going well until we started seeing bugs!!!! FREAKIN BED BUGS. Can’t imagine trying two cars and they still had BUGS. If you’re interested in getting infested with bugs, just rent a car right down here. PLEASE DONT RESERVE HERE OR ANY PLACE around Hertz. Also, it looks the car the was fully infested on the inside so the bugs decided to go outside for some air. PSI THIS IS MY FIRST EVER BAD REVIEW.
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October 2023 by Julie Milligan
Charges were added to my car rental that were not explained to me so that I could either accept or decline them. I made several phone calls, sent many emails and finally(after being denied 3 times )was told I would be reimbursed. I’m still waiting for that to happen. I never should have been charged for unwanted services in the first place.I was finally reimbursed.
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October 2023 by Michelle Shearer
WOW, Here I thought I was the only one getting scammed. Then I read the reviews. I specifically told them NO extras, NO insurance, NO anything, and then come to find out they are billing me for an extra $316. They say I signed it and there is nothing I can do. But you sign a little pad and trust what the person behind the counter is putting into the computer. How are you supposed to know you're getting scammed??!! This is super crazy! I can't believe Hertz cooperate lets this happen!
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August 2023 by Cadie Hobbs
We picked up a rental in a different state, drove 12 hours to Florida and decided the car just wasn't working out for us. Talked to Hertz and they were more than accommodating and got us into another car quickly. Definitely made our trip a lot more enjoyable.
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July 2023 by Larissa R.
Came here yesterday and had a horrible experience with whom i was dealing with, and multiple phone calls to hertz resulted in employees on the phone screaming at me , and demanding money from us and had to come back the next day to pick up the car. Came back the next day to pick up the vehicle and Ed Miranda was an absolute angel, the best ever and apologized on their behalf and got everything sorted out for us despite every other employees telling us it was not possible. Ed, my boyfriend and I cant thank you enough for everything.
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June 2023 by Pablo Linares
I can not say enough about Isabella! I arrived today with some requests after I rented the car about 2 weeks ago. I needed to change the car due to my wife motion sickness. Isabella took this task personally and help me greatly to find a solution to fit my needs.I hope Hertz see how important it is to have employees like Isabella. Just her, make me thing of using Hertz for any of my personal or my business car rental needs.Sometime a corporate look over great employees like Isabella and miss all her qualities and service. Having her helping customers, will make the whole Hertz brand stand out!Take care of employees like her and she will do great things for your business, you better wake up with employees like her and take very good care of them .Isabella! thank you so much for your kindness, helping us all the way until we got the car we needed and doing all this with an attitude very difficult to find. I can tell you that anywhere you go, you will do good. Never change!! God Bless you and keep doing what you are doing. Isabella, you did and excellent customer service!!! Thank you from me and my family.
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June 2023 by Walter Galvin
The person at the desk made the process really easy for us. Highly recommended.
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May 2023 by K
This is the worst location I have ever dealt with! I’m never dealing again with Hertz. First, the guy at the counter took forever and chitchatted with the people he was taking care of, while there was a full line of people waiting. Eventually, one of the customer said to him; Hey can you move it along because there is a lot of us waiting”. And he did. When I picked up my rental, I was not explained anything about the tolls, and was going to add the car on my personal tolls account, but it gave me an error message saying the car is already registered. So I assumed it’s the same as the tolls we have but later got a bill with a $29 fee for 4$ worth of tolls that the associate never explained to me. This was not a fee for late tolls, but simply a convenience fee. I tried calling hertz but no one ever picks up the phone, and the phone selections just keep going in a circle. Perhaps this needs to be mentioned to the customers that there is a $30 fee involved. I have never seen such incompetence. The car I was given was dirty as well. I definitely do not recommend Hertz ever to anyone again.
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May 2023 by Martin Industries
Do not go here. My daughter is down in Florida for voluntary disaster relief work. On flights from 3 in the morning, arrived at rental agency after having reserved the car ahead of time. They signed her up for over $800 in unnecessary insurances. Clearly looking to take advantage of nice people.
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May 2023 by John Laricos
Second bad experience at this location. First, was a very old beat up rental (shame on me, should have returned it). Especially when the car I requested was sitting out in the lot across from the one they gave me. This time because of my fill on a rav 4, the needle was in between full and the last line = $18 after the attendant told me everything was good, have a nice night. Way to go Hertz. Good bye
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May 2023 by Markanthony Hamm
Only one agent at desk on Memorial Day weekend. Never again. Website has not worked past 48 hours. No such thing as go to your car.
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May 2023 by Martin Industries K.
Took advantage of my daughter who is in florida doing volunteer disaster relief work. Charged in over $800 in unnecessary insurance. Do not go here. Scammers
