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April 2024 by Tom Gribbin
The slowest service. And they couldn’t care less
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March 2024 by Chris Steger
Brett is the man! Don’t read these reviews, they had me panicked I needed to make it there by 4:30 or they would shut me out. No line, hooked me up with a Tesla. Best Hertz ever!
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March 2024 by Wayne Kulick
One person waiting on customers and 4 Hertz employees sitting around. Total of 6 not helping a customer. And yes, every person in the photos is a Hertz employee.
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March 2024 by Jim Kohl
Great owner. Great service. No long SRQ line and no airport taxes.
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March 2024 by Landon L
Was set to return a car here on a Saturday. Show up, and the place is empty and locked. They close at noon on Saturday’s. Called customer service and couldn’t get ahold of a real person for help. No key drop box or way to return. Had to drive all the way to the airport to return. Horrible.
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February 2024 by Anna
I'm really thankful for having this Hertz in the neighborhood. It's really convenient compared to having to drive to North Sarasota for a rental. Plus the staff is very helpful.
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December 2023 by Danny Dz
Great rental car location and people! Manager George is a great and kind man and happy to assist and help. I would give 10 stars if I could. Thank you for your service and I will be back very soon! Very pleasant experience
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October 2023 by Karen Barton
DO NOT TRUST THIS PALCE!! They deserve a minus score!!! This is the WORST Hertz rental property I have ever been to. They completely ripped me off. The mileage that was written was overestimated and the amount they charged me for gas, on the overestimated mileage, was insane. Since I’m not able to pump my own fuel at the moment, I attempted to get clarification about the fuel charge before I even took the car but the guy was unhelpful, very rude and could care less. I wasn’t overly concerned about the fuel given I only needed the car to get to work while my car was in the shop and my work is very close to them. I figured I would get screwed and overpay for fuel but since I wasn’t going far, I had accepted it, but they did more then screw me on gas. They put down a completely false amount of mileage I drove. I know what the mileage is from my office to them and they doubled the mileage count. I should have taken a picture of the exact mileage and paid someone to pump maybe $4 worth of gas instead of being charged $16.00. I did not have a choice this time, but I will never rent a car from here again!!!! I’m not even sure I will ever rent from Hertz again, especially after reading all the horrific stories that make mine seem tame. Do yourself a favor and find another company.
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October 2023 by Chris S
DONT BOOK CAR HERE. They have almost no cars. And WILL NOT give you the car you booked- if any at all. Literally the most incompetent people work here.
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October 2023 by jmukinni
DO NOT RENT HERE. If you have no choice, call and confirm your car is there and will be ready. Placed a reservation, got a confirmation code, arrived to hear they don’t have any cars. Now I have to take an Uber back to my Airbnb and start over. Would rate them a ZERO if it was possible.
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August 2023 by Kenneth S.
On August 2, I made a reservation for a gas-powered vehicle at the Hertz location in Sarasota, with the drop-off planned at Fort Myers airport. To my dismay, upon arriving at the rental counter, I was given an electric vehicle that did not have sufficient energy to reach the airport. Consequently, I found myself stranded off the interstate and had to request assistance from AAA to tow the vehicle to the service yard.Upon returning to the airport, my frustration persisted as I encountered difficulty with the service manager, Stephanie, at your rental facility at the Fort Myers airport. Despite the vehicle being towed by my contracted AAA tow company to the airport car maintenance area, Stephanie informed me that she could not close out the contract as the car had not been scanned in yet, and she was uncertain about its location. I explicitly mentioned that the vehicle was dropped off at the service area by my tow truck, with me accompanying the driver. Adding to my frustration, Stephanie dismissed my concerns about being provided with an electric vehicle without sufficient power, which ultimately led to the chain of issues I encountered. She argued that I could have simply pulled over and charged the vehicle, implying it was comparable to refueling a gas-powered car. I did in fact, try to find charging stations along to no avail. I sincerely hope that Hertz values its customers and strives to provide a positive rental experience. As such, I have kindly requested a prompt and fair resolution to this matter. I have tried calling customer service numerous times without satisfaction and with much frustration. I've received a $50 credit for future rental. They have completely disregarded all of my out of pocket this caused. I look forward to hearing from them again.
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August 2023 by Michelle Hall
I just got a car with the no AC. Only half of the vents are blowing out cold air. The drivers side vents are warm. I live in Florida. I tried to call the Hertz place I picked it up from and the voice mail says they are closed. But wait it's 4:50pm. I see now why the costumer service guy was so impatient with me. He wanted to go home. It only took me two minutes to drive home and call and they are closed. Oh ok so now I'm stuck with a vehicle that has no AC....lol never again hertz
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August 2023 by Carly
They only accept credit cards. It would have been nice to know this before hand, now we’re stuck without a car.
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August 2023 by Marcin
They didn't accept debit card payment from one of major European banks. They've just said they don't know what and why. Assistant wasn't particularly pleasant nor communicative
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July 2023 by Michelle Morgan
I just got a car with the no AC. Only half of the vents are blowing out cold air. The drivers side vents are warm. I live in Florida. I tried to call the Hertz place I picked it up from and the voice mail says they are closed. But wait it's 4:50pm. I see now why the costumer service guy was so impatient with me. He wanted to go home. It only took me two minutes to drive home and call and they are closed. Oh ok so now I'm stuck with a vehicle that has no AC....lol never again hertz
