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February 2024 by Tobi Lanciano
NOT SO GOOD NEED HELP
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January 2024 by Jim Yoder
Great deals nice friendly place to shop
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January 2024 by Florida Traveler
Average store in a dying mall. Last of the frontier of classic wondrous times. Shame the county gave up on the mall but good to see jcpennys still hanging in there
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January 2024 by Joe Foltz
Shoe department lady was very helpful during online pickup.
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January 2024 by Gene L.
Lousy customer service. For a company that is struggling you would think they would help customers instead of driving them away. They told me no to exchanging a new pair of jeans with tags on them for a different size. That's it no money back just one size down and I was told no. I left the jeans there and will never return. They needed the jeans more than I did.
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January 2024 by Rose vandenbusche
Store needs to be updated. I'm gonna go to Bealls's. Better selection there,.perhaps.
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January 2024 by Dominique Dufresne
Love JCPenney! They have everything I need for clothing & the house! I just wish they were closer!!!! I drive 35min to get there!
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January 2024 by Kenneth Constante
Worst store pick up experience ever mark had an attitude and the manager amy was awful spoke in the most belittling tone of voice on top of being unprofessional will never shop here again and definitely will be contacting corporate
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January 2024 by Big Al
Good deals, messy floor
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December 2023 by mrspitzz1
Love Jc penny people of kind and polite. Sales people always willing to help you . So glad they’re still open
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November 2023 by Paulaj M
This was the only Black Friday shopping for the day and JCPenney made the experience one of the worst to date. I visited the beauty department earlier in the week and saw the great markdowns of products, in which, would be used to make beauty boxes for my holiday gifts. Salesclerk, at that time, told of markdowns before and after thanksgiving and to return. I did return and gather all the products for purchase. Ask the clerk if I could make a partial payment with two bank cards, she answered yes. The 1st clerk ask for another clerk to assist and I FOLLOWED THE REQUESTS. I was told the system froze and the products would need to be re-rung “ok”. Next moves solidified several problems, 1) I was charged for the 1st transaction; 2) There was a 2nd attempt to charge my bank cards and this “declined ”. I checked my bank and the 1st attempt was being processed. 3) 3rd employee appears and shows a handheld device stating “there was no transaction in JcPenney’s system”, a) to reverse pymt b) to allow this transaction to be completed c) I would need to pay with another card. I was told by the 1st and 2nd clerk that I could have the items placed on hold. I told the clerk I had and appt and would return shortly and hoped the system would be up and running to see this transaction. Upon return they neither kept the products avail as suggested, the frozen system was running but there was no transaction “TO FIND”. Bank of America, verified each transaction (processed and declined attempt). I showed your manager “David” and his comment was “1) I removed my card prematurely (I followed your clerks instructions; 2) we don’t have your monies the bank has your monies.” Needless to say I became very irritated (raised my voice) with the lack of “empathy, blatant lie to David as to my financial action and how your store in Sarasota never attempted to address the clerks lack of ability to process the transaction correctly. If your systems are not equipped to handle these issues then IT should have been addressed to relieve any burden of proof. I feel from a customer standpoint this is consumer fraud and when I mentioned to your manager David, “he barked at me are you a lawyer?”Not sure this should have been mentioned in our convo, as I have the transactions on my account in black and white. I ask that JCPenney investigate and make this situation RIGHT!
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November 2023 by Jody G
Have always liked this retail store for their products. Store clean,good customer service and plenty of parking as most of the mall is closed down
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November 2023 by Tony
Levi leather bi-fold RFID blocking wallet, BOGO 50%. 2 for $50....one for now and one for when it finally needs replacing...good deals!!!
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September 2023 by jeff welch
We returned to the jewelry department a year after we bought our wedding rings. So happy that Beebs was working. She is so patient and helpful. Not only did she help us find the right ring, she told us to meet Mag in Home Goods and called ahead. Well Mag was also patient, friendly and helpful. So we bought a mattress.
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September 2023 by Jose Torres
Good deals on this store I like it