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July 2023 by Ralph M.
I hadn't been into this store for a long time , but I needed a NY hat for a trip to NYC - i grew up in that NY/NJ area-- needless to say I was welcomed and delicately approached with detailed knowledge and customer service and courtesy - the store is well kept and a huge variety - Morgan :) was the only one on staff that day and she was just amazing at her job and very courteous and very personal and she made my day / Lids made my day - personalized my hat - and I'm already excited for our trip - I mean the hostess / mgr / employee Morgan was above and beyond good at her job and a truly a caring person and such a great human being and conversation and also knew so much about what Lids has and she offers so much more - I will also likely be back for her/ Lids to make my Painting Service hats - they do custom pro embroidery services and can customize hats and have such a great selection - great service and caring staff , great lids , great prices - what else could you ask for ?
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June 2023 by jeffrey Szyarto
Amazing selection and a very helpful and friendly staff. The store was very clean and organized by sport which was nice. I was able to find a great hat and in my size which can sometimes be hard to do.
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January 2023 by Katherine Dzhonson
Monogram machine guy was very professional & knowledgeable. 4 stars because the machine isn’t the best - lettering isn’t perfectly straight & looks a bit wonky on my hat, but regardless, appreciate the prompt turnaround for the hat.
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August 2022 by Ellyb 2015
** STAFF MEMBER RUDE AND NOT WELCOMING** I had family visit from the UK and we visited the Mall on Wedneday. My cousin wanted a Tampa Bay Rays cap. I don't follow many sports and wasn't really able to help her. So, you would think asking the person that worked there if he could point her in the right direction would be a good idea....NO.. he was so rude!! when asked a couple of questions he literally grunted and pointed my cousin in the direction of the caps, terrible customer service!!
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October 2021 by Evan Guthrie
Lids at University Town Center in Sarasota is a well managed Lids location that has a really good selection of hats and sports accessories available. I was able to find the exact hat that I was looking for very easily. The staff here is very helpful and knowledgeable on hats.
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October 2021 by Evan G.
Lids at University Town Center in Sarasota is a well managed Lids location that has a really good selection of hats and sports accessories available. I was able to find the exact hat that I was looking for very easily. The staff here is very helpful and knowledgeable on hats.
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September 2021 by Jason Owens
Looking for a non-logo black hat and found a nice one! Staff really laid back, good experience. Not sure why this place has 1 star… I had a good experience and found what I was looking for.
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August 2021 by Man Gaming
terrible customer service! go to Champs instead
