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September 2024 by Frank Galambos
Title: Continued Frustration and Unprofessionalism at The Mail Station
Review:
I had another disappointing experience at The Mail Station today, following up on my previous visit. I arrived at the location promptly at 8:10 a.m., hoping to resolve the issue I had encountered earlier. However, my expectations were quickly shattered.
Upon entering, I approached the counter and politely requested proof that they had not sent the information I was waiting for. To my dismay, the customer service representative behind the counter displayed a noticeable attitude towards me from the very beginning. It was disheartening to be met with such unprofessional behavior.
As our conversation progressed, things only got worse. The representative began to speak to me in a disrespectful and offensive manner. It was clear that they were not interested in helping me or resolving the issue at hand. To my astonishment, I discovered that the representative didn't even know how to correctly write an email address, and rather than admitting their mistake, they chose to blame me and adopt a defensive attitude.
What disappointed me the most was the representative's reluctance to provide me with the code I needed. It seemed as though they took pleasure in frustrating me further. This entire experience has left me deeply dissatisfied and frustrated with The Mail Station.
In light of these ongoing issues, I have taken the necessary step of filing a complaint with the Better Business Bureau. Furthermore, I will be reaching out to the United Postal Service to ensure they are aware of the unprofessionalism and poor service I have encountered at The Mail Station.
I cannot stress enough how disappointing and frustrating this entire ordeal has been. The Mail Station has proven itself to be the worst company I have ever dealt with. I hope that my complaint receives the attention it deserves and that necessary actions are taken to rectify these issues. It is my sincere hope that no other customer has to go through the same ordeal I have faced.
In conclusion, I urge anyone considering using The Mail Station to think twice. The lack of professionalism, disrespectful behavior, and unwillingness to provide satisfactory customer service make this company far from reliable. **Response to Owner:**
Thank you for your response. I would like to clarify a few points to ensure an accurate representation of my experience.
First, I understand that The Mail Station does not deliver mail and that the post office handles that. My concern was with the lack of communication regarding when my package would be picked up and the unexpected delay. As a customer, I relied on the information provided by your staff and was told my package would go out that day, which did not happen. Transparency about pickup times and any potential delays is essential for customer trust.
Second, regarding the tracking number, my expectation was based on standard practices with priority mail services. I was not offered or informed about the availability of a tracking option, which could have provided peace of mind and accountability for both parties. Clear communication on this front would have been helpful.
Finally, the discrepancy in the timestamp on the receipt adds to my concerns about attention to detail. It’s important for businesses to ensure accuracy in their operations, especially when customers rely on them for time-sensitive tasks.
I hope this feedback is taken constructively and that future customers have a clearer understanding of your services. Thank you again for your response, and I hope my experience helps improve your communication with customers.
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July 2024 by Terry Taylor
The rates they charge for usps and fedex ground are outrageous!
Don’t go unless you want to pay double or more!
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June 2024 by Edina Fodor
Guys, don't go this place ever if you don't want to pay double price on everything. I asked fedex same day mailing. The Fedex cgarge for 34$. I payed for the answer evenlope too. This place charged me 123$. And they charge double price for everything. They don't care for the the companies offical prices! And wgen you realize they lied to you they don't give back your money!!! Better to don't go
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February 2024 by Lori Lovesky
Friendly, helpful, convenient. Rarely wait more than a few minutes if at all!
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February 2024 by Stephanie B.
THE BEST SHIPPING PRICES AROUND!!!!!! Today I was told by THE UPS STORE right around the corner from THE MAIL STATION they just didn't feel like making a box to ship my item. (UPS OWNER literally said they didn't feel like dealing with making a box) I was in a panic, this spraying machine HAD to be shipped! We have a huge job in KNOX that needed it ASAP. Although it was a little bulky and 46lbs, Tim and Sue offered me shipping and never made me feel like a burden, not to mention they helped me 20 mins before closing! ANGELS!! Thank you guys so much.
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February 2024 by Diane C.
The Mail Station really came through for us today. We were trying to get several documents notarized, but hadn't had any luck. When we arrived here, the owner couldn't notarize anything right then because we needed an additional two witnesses. However, he took down our number and promised to give us a call as soon as a few more people were available. Probably in less than a hour, he called to let us know we could get the notarization we required. The whole process was very simple and we were out of there in about 10 minutes. It also was much less expensive than we expected to pay, so that was a plus, too. So grateful for the owner going the extra mile to help us out. We also use The Mail Station every Christmas to mail our packages. They are always nice to do business with. Highly recommended.
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January 2024 by B Joiner
Been doing business here for years. Extremely kind and professional staff.
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January 2024 by Danny Gardner
Nice costumer service but WAY overpriced. Was going to charge $22.50 for a USPS flat rate envelope that costs $9.65.
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November 2023 by Calvin Nissley
Super good family operated mailing and notary services. Always fast always friendly and always caring. Highly recommend for all.
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September 2023 by Matthew Brown
I've lived near this mail station for 4 years and I'll be moving out of state soon. As strange as it sounds, I'll miss getting to do business here. The owners are always so kind, helpful and informative. I've done everything from scanning, faxing, shipping, printing, emailing, you name it. They would always ask how I was doing, how my day was going and what I was up to. I always enjoyed conversing with them and it made the whole process considerably less stressful.People in these comments complaining about prices are probably the same people who turn around and say "I support small businesses/mom and pop shops", but then when it comes time to pay a bit more they throw a fit...hypocrites. Considering how many UPS/FedEx stores are in this area, I'm more than willing to pay a bit more to get that personal touch from good and hard working people who I know on a first name basis. Also, complaining about shipping prices is laughable when those prices are set by the companies doing the shipping such as USPS or UPS. Its based on weight typically and I can speak to this as I worked/shipped out of a warehouse for 2 years, so if you don't like it, your problem is with them, not this station. Same with if the package was lost or didn't get there on time; that would be whoever facilitated the shipping such as USPS, UPS or FedEx, this business doesn't have its own fleet of trucks? Its the middle man.I hope that if I ever come back to Florida, this place is still around and even if I don't live close, I'll make the trip so that I can continue to work with them and support their business.
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September 2023 by Donnie
I don't often leave reviews, but felt obligated to for this place. The workers here (guy and gal) are two of the friendliest, helpful people I've encountered at any business. Keep up the good work -- your community appreciates you!!
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August 2023 by David V.
I have been going to this business for 5 years and it is always a pleasure to walk in this store. Tim and the staff are always very friendly and helpful. Sometimes I stop in just to say hi.
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July 2023 by Thomas Gibson
Avoid. They overcharge tremendously for shipping. Unethical.Took a book to be shipped via USPS Media Mail rate. Lady weighed book and stated that media mail rate would be $12.95. I ship at my local post office all the time but they were not in operation that day due to internet difficulties. I told the lady that the package should only be around $4 to $5.The lady called me out and stated that there is no where that would charge such a low price and if so, I should go there.So I did. Went to another post office farther out and paid only $4.65.This place is good for two things. Dropping off mail already paid for or buying lotto tickets as there have been some nice wins at this location. Otherwise stay away.
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May 2023 by Amy Plocharsky
Employee was very misleading, took a package in for 2 day fed ex was held at their store for 2 1/2 days before it was shipped ?
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February 2023 by Jeff Morris
My first time using this location I was in and out in no time. Great customer service. Will definitely use again
