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November 2023 by Malisa “Missie” Stubblefield
Storage is same as them all. But I took friend ,to her storage unit. I sat in the car,while she finished up ,what she was doing. Then we left. What I didn't like is the woman, that walked by,and with a rude tone,told me I couldn't smoke in my own vehicle.
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October 2023 by Tara P.
this has been the worst experience of my life and I have had a lot of storage units. We moved in and spent four hours rearranging and stacking the boxes and such, and for that we were evicted and not only where we evicted the women here screamed at us, said we will not be getting a refund and attempted to attack us. They are clearly on drugs and I would not recommend the Storage to anybody. Apparently, there's also a theft problem probably the staff themselves that's how usually how these things work. Thankfully, the Sarasota police officers arrived and kept her away from us so we could attain our stuff Sarasota PD. They also advertise 24 hour access that is not true even though if you call and ask them, they will tell you it is true, but it is not. Closes at 10 o'clock.
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September 2023 by witchler glezil
I’ve had many experiences with different storage companies but I will say this has been the most pleasing experience I’ve had! The registration was fast and simple. Once paid for you have full 24hr access to your unit and can pretty much move in right away! Management and employees are friendly and provide exceptional customer service.
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August 2023 by Sabina Peters
Sharee was very courteous and was attentive to my needs. All the staff that I have dealt with were very pleasant
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August 2023 by Stephanie James
Very friendly, convenient location to our other unit. We are getting an additional unit. Clean and AC
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July 2023 by Pretty Lion
Raised prices over 60$ and didn’t even send out notice. Much better more reasonable storage around Sarasota. Shop around
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July 2023 by Nicole K.
I have been a customer for 10 years. Back in 2016 the customer service was great, so good I wrote a 5 star review. The people who worked there were like a family and actually cared. Now its all new staff of incredibly rude people who are outright mean, even to longtime customers! It matters. Take your business elsewhere, too many choices in Sarasota, and cheaper too.
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June 2023 by Joni Dusek
We are very happy with our experience at Metro Self Storage. The whole area was clean, cool and easily accessible. The staff was friendly, knowledgeable and patient. Thank you!
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June 2023 by amy mcguirt
We rented the unit for 2 months to do a home renovation. It was conveniently located, and had 24 hour access.Will use them again on the next project.
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May 2023 by Nancy G.
We stopped in today to rent a unit. The sign on the door said the manager is on property and will be back in the office at 4pm. We waited in the parking lot for almost half an hour. When we went back to the door, the time had been changed to 4:30. Which means someone manually changed it while we were sitting there waiting. Needless to say, someone else got our business.
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May 2023 by Andy White
Kizsondria was amazing. I recently had a few issues and I couldn't have been more impressed with the service I received. The lady who showed me around again was incredibly friendly and knowledgeable, and she went out of her way to help me find the perfect solution for my needs. She answered all of my questions with patience and clarity, and I never felt rushed or pressured in any way. Her customer service was truly exceptional. I would highly recommend speaking to Kizondria to anyone in need of storage solutions, and I especially want to thank her for helping me, she is a true asset to the company!
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May 2023 by Lela McCauley
I had a great experience our agent was kind polite patient understanding of our needs direction and policies were clear
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May 2023 by Eric Kollar
Great service! Shari was fantastic and the process was super quick and easy.
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May 2023 by Judy Bertram
Easy to rent a unit over the phone..easy access to my unit..thank you for making my life change a little easier
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April 2023 by Mark McCaughey
Casandra has been very helpful and professional in assisting my family with our storage units!
