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September 2023 by carmen hamlett
Cheap and really good experience, very smooth check in and out experience from the airport
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July 2023 by Eric Friend
I’d give 0 stars if I could. My wife and I were charged for damages that were on the vehicle when we rented it. We tried to call customer service to report it but no one would answer. So when we returned the vehicle, we notified an employee in the return lot. He said we would not be charged but we were anyway months later. If enough people stop renting cars here, they’ll go out of business so, please, rent from another company. This place has shady business ethics.Update 7/5/23 - After leaving this review, the company reached out to me. I've updated this to two stars. It's unfortunate that this company would only communicate with me after such a negative public tongue lashing. They did, however, fully refund the charges associated with the original post.
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May 2023 by Trader BcS
First day picked up car, I was upgraded because they did not have vehicle booked. Started out with vehicle and noticed that one tire was low on air, I talked to the staff, I was told that it most likely was the air sensor in tire staff member told me, “we’ve had that problem before”.I told them I was not comfortable with the tire pressure can it be looked at or changed or replacement car ? I was told no one was available to look at tire, and they did have another car but it was very small compact car they offer. I’m 6’1” and 270 I’m not taking a compact car.We took the luxury vehicle and hoped for the best. I stopped at a local fuel station to check the air pressure manually, it was low 8-10 lbs I purchased air and filled the tire to proper pressure 38lbs. We drove to our destination about 30 minutes away. The tire pressure read about 5lbs less, we left car sit at our hotel for a few hours then decided to go out. Tire has now deflated 17 lbs and looked flat. I called emergency roadside assistance, spent several hours talking with them and customer service regarding the tire issue and was told a towing company was coming out to tow the vehicle back to rental car shop. Long store short no one showed, spent another 30 minutes trying to get a hold of someone. Started getting late canceled everything for the night, next day 7:30 started all over again trying to get help, an hour on phone and told they would get help out as soon as possible. It was noon and had not heard back from anyone. Maintenance guy at our resort saw we had a flat and let me use his air pump, I was able to get enough air in to drive to gas station and fill. At which point I took vehicle back to airport car rental to exchange. When I pulled in the guy out side told me he thought he see us back. Desk people inside were helpful but when explained what we had been through for two days I received an apology, I asked if there was anything they could do for our inconvenience they told me that they already upgraded us to a better car.Based on the service we did not receive I would not use AVIS or any of there associates Payless, Budget.
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April 2023 by nicky reissmann
I have never been so floored by how ridiculous a car rental place is run. No sign at the counter telling you to join the Avis line, so once you figure that out, you stand in line for an egregious amout of time. Like get a snack and a gallon of water cause there are 3 people at this counter and 3 dozen people in line. Our rental pickup time was 11am, our flight landed at 1109 and it is now 1 pm. UPDATE: we have a car and are on the road at 2:23.
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April 2023 by Steve Kretzer
Everything was fine until I dropped off the car and they charged me $9.98 a gallon for 4 gallons of gas, even though I had just topped off the tank. I had already entered the airport when I got the email receipt, so I had to go back out to the car dropoff and talk to them. I young woman checked the car gauge and apologized and said she would fix it and that I would receive another emailed receipt reflecting the price adjustment in 15 minutes or so. I did not. So I had to call, wait on hold and finally get my money refunded. While I was waiting, I overheard one of the workers talking about me and she told her co-worker "when this happens, I just say 'sorry, can't help you, have a nice day.'" The whole thing seemed shady and like a scam.
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March 2023 by Deborah Tuggle
Awful. The line was so long and wasn't moving! Approx 70 people in line at the Sarasota Airport. We ubered to our rental house as we had an appointment and then ubered back to pick up our car. A major pain and costly as well. VERY DISAPPOINTING!
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January 2023 by Angie Hoptry
If you plan to rent a vehicle at Sarasota airport after a plane has landed, prepare to wait in line at the rental counter for at least an hour, very likely even longer, while one person works to help the preferred members and one person works to help the very long line of everyone else. The first time this happened I thought it must be an isolated event. However, I took another chance recently and had the same experience. The guy at the counter was pleasant but one person can only work so fast.
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December 2022 by VAHN KOLKER
Hire more people at the front desk…going on 2 hours online to pick up a reserved car. Horrible. I would have taken an Uber to the hotel and rented from there
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December 2022 by Heidi R.
Worse customer service I have ever received in my entire life. I'm on the phone for the 15th time since this morning trying to get roadside assistance. It's now 8pm and I'm on hold again. Anytime I get someone they forward a call and say I'm sorry but NEVWR help. I called @ 9:30 am this morning and still no one has called oe texted me or given me a status all day long. Literally think I'm gonna have to sue them.
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July 2022 by Georgie Roscoe
Great rate & great car. Only issue as I had to figure some of the features out as nothing I'm used to & no one goes over anything but no big deal...it was a great experience
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June 2022 by Marian Holden
Even though there was a wait period when picking up our vehicle the cheerfulness and helpfulness made all the difference. Ernest was extremely helpful when picking up and William was very, very kind and helpful and very pleasant attitude. These guys made all the difference to me and I will highly recommend Payless to friends and family. Thank You!
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June 2022 by Annie Magnant
Waited an hour to get the car since no one was there. The sarasota airport number doesn't work so you can't talk to anyone local. Got charged an hourly late fee when car was returned on time.
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June 2022 by Amy Plumley
Easy to find a car that fit our needs, clean car, easy pickup and return.
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June 2022 by Carmen Powers
What a mixed bag. Inconsistent dealings with each rep. Policies unknown. Most of all, NO CUSTOMER SERIVE AFTER HOURS! *Totally unavailable by phone and problem solving minimal to non existent. Options on website do not address many issues. BUT THEY WILL CHARGE YOU AND PENALIZE YOU FOR NOT BEING ABLE TO SOLVE IT BECAUSE OF THEIR INEPTITUDE. I Could never recommend to anyone I care about. Very poor communication with foreign reps. Language barriers. *WARNING. I’ll be writing this everywhere I can to spare folks the trouble. I’d love a call from a superior to discuss. But not offered that option. If one rep tell you one thing. DO NOT COUNT ON IT.
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March 2022 by Brad Zehr
Unspeakably long lines at the Sarasota Bradenton airport, no one staffing the Payless counter, no signage as to whether another of the 5 or so counters handled Payless. Should I go to the Avis/Budget counter? Maybe? I didn't want to wait 2 hours in line to find out. Regardless that counter took 10 minutes at least per customer shuffling papers...40 people or so in line. Never again.
