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January 2024 by Peter Winberg
I've been bringing two vehicles here for about 1.5 years for routine service. There has been some turnover with staff, but they have always been honest and I have never felt taken advantage of. My most recent trip last week was no different. It's such an unpredictable service to provide, but their team continues to get the job done well.
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January 2024 by Melissa Robertson
Great mechanic!!!!Cheaper than jiffy lube!!!Got a radiator flush!!Also tire rotation, break light, and 1 wiper blade all for under $140!!!!
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January 2024 by Megs Becker
Quick, friendly, and honest. Thank you John and Rick for helping me with my tire issue.
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January 2024 by Michael Berg
Service and prices were excellent and John provided stellar customer service.
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January 2024 by Christopher Sarno
John is a valuable employee.He was a great communicator, quick and efficient. I highly recommend working with him.
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January 2024 by julie bass-thompson
I would recommend pep boys to anyone. Amazing customer service from the time I got there till the time I left. Caring and compassionate and quick service. ?
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January 2024 by Jon Saul
Appointment was on time, fast service, out the door, and great price!
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January 2024 by Chloe Vouglas
This place sucks. There was no tech on site for over two days and my car just sat there. I brought it there on Tuesday night, I called them on Wednesday and they told me that repair techs don’t work on Wednesdays (which seemed odd) and then when I called them Thursday they said they actually didn’t have a mechanic hired at all. If they had been honest from the start, I wouldn’t have been so frustrated afterwards. With this, they also quoted a simple alternator fix for $800. I took it to a local mechanic and got it done for $350. Just ridiculous and no one seemed like they cared or really knew anything about what they were doing,
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January 2024 by Mary Budd
Pep Boys on Bee Ridge were great! Four new tires installed in an hour, only waited for 15 minutes for my turn. I was not too thrilled about the channel on the TV so I read my book while waiting. haha
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December 2023 by Tina B
Got in for a next day appointment for oil and lube after speaking with Rick who was friendly and sympathetic to my lack of knowledge about tires. I appreciate it when things are explained and up front honesty about my options. They said we’ll let you know if you need alignment and even took me early. Great coupons on the website which they honor with no issues. As I was leaving after dropping off my car one of the techs caught up with me and let me know my breaks were really worn down and wanted to let he know. How cool was that? I knew I was on borrowed time as I had been putting it off. What I appreciate is when John took the time to explain that if you go too far and don’t replace the pads the rotor then gets damaged and then I’m in real trouble having to pay about twice as much not including the damage it causes. Thank you John! I went to eat lunch thinking this would be a few hours and they were done by the time we were done. Excellent turn around time quality service and work. Thank you all we’ll be back!
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December 2023 by Jacqueline Ragolia
If you are a women do not have your car repaired here !!! Owner WILL rip you off !!! I needed a tail light bulb replaced owner looked at it then told me oh no it’s a big job all the inside panels need to be removed to replace the bulb will take at least an hour and will cost at least $75.00! My daughter and I decided to walk around but it was too hot luckily we came back to sit inside the shop after 10 minutes the car was finished I looked at the two men in the office and they both said oh it was an easy job ! Quick fix !! I said the owner is charging me $75 for less than 10 minutes work I told the office personnel that the person who referred me told me it’s about $25 to change the tail light! They went in the back to talk to the owner and then came back and said best he can do is $52 I was not in the mood to argue further the owner did not come out at all while I complained he stayed in the back he knew he was ripping me off !!! He was banking on the fact I don’t know about cars!!! Also when I walked in he thought I was another female customer of whom he lost her car keys !!!! Also the office personal we’re shocked at what he charged as well !! Owner is a scam artist !!! Buyer beware !!!!
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November 2023 by wutnut75
Great service and selection of tires, quick installation appointment, and dropped off my truck and wasn't long before being told it was finished.
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November 2023 by Jeff Dickinson
I had 4 new tires installed on my truck. A month later I drive on the highway and my truck was shaking hard. Stopped into a tire shop and they told me pep boys counterbalanced my tires and had the balance way off. The bad balance basically started to wear my tires right away. Long story short, I had to pay someone else to fix their sloppy work.
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November 2023 by William Salminen
They installed tires I bought from TireRack. Amazing service, fast install, and used weights inside the wheel for a very clean look on the Wrangler with more aggressive looking tires.
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October 2023 by Jennifer M.
took my car right in after a highway puncture and had it all fixed and spare put away within an hour. great service!!!
