Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Customers praise the store's excellent customer service and quality of goods, with one reviewer describing it as an "oasis of everything for the home." The store's wide selection of furniture, bedding, accessories, and holiday-themed items, all beautifully well-themed, have impressed shoppers. Despite some negative reviews in the past, the customer experience has significantly improved, and most visitors now leave highly satisfied with their purchases and the overall shopping experience.
My wife loves Pottery Barn. I recently went with her and met Melissa who helped us pick out some drapes. We had a problem at home with draperies that we had and she went ABOVE AND BEYOND THE CALL OF DUTY to provide a solution! Way to go Melissa!!!
April 2026
Great experience! Shopping for a client under a time crunch, these ladies went above and beyond finding everything they could in stock for me and anything that wasn’t in stock, they ordered with fast shipping to the house. Can’t recommend enough. Melissa, you are awesome! ♥
May 2025
They have a neat selection of oddball decor, but it's all obscenely overpriced.
