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March 2024 by Kelly Coronel
I had a really good experience. Very nice people! Extremely on point with communication. The work was impeccable! I will be using again. Highly recommend.
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March 2024 by David Z
The front desk is a joke. Very rude and unprofessional. Crash Champions needs to get rid of those two grumpy ladies and hire somebody with a better attitude. I don’t recommend getting your vehicle fixed here. Delayed my pick up, up to a week.
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February 2024 by Matthew Connor
I couldn't believe the response of the entire Team!!! Awesome Job!!! MC
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February 2024 by Christine Hamilton
The process was painless and they kept me updated on the status of repairs all the way through. I even got my car back a day early...Thank you!!
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February 2024 by Linda Cox
Thankful Kind folks, Very professional, quick turnaround time to make my hood look like new! (Damage was from storm)
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February 2024 by D P
Worse shop imo, they left parts off. I had a bad front accident involving my front tire, I insisted that they look at any internal damage since my wheel hit a guard rail going 70mph. After multiple mistakes I found when they tried releasing my vehicle back multiple times, my insurance company insisted to give them a chance, even though they’ve been messing up since the first time they tried releasing my vehicle. After about the third attempt of them trying to fix there issues I finally got my vehicle. But got home and found multiple faults even more damage was done to my vehicle. Had to have them take my vehicle again. After getting my vehicle back there was still issues. I finally got the ok from insurance that I can go to another shop, now the new shop is saying my vehicle failed alignment test because of bent parts on my driver front suspension, my wheels are bent, my hub is warped etc. Even though Rob told me he will have his mechanic check the alignment and road test twice. They still gave me my vehicle with warped and damaged parts even the wheel was warped. I’m being quoted for two new rims now on the driver side.They put me and my family in danger. So far the other shop has estimated almost about 4k in repair work!I would stay away if you could
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November 2023 by Victoria DeRosier
Horrible experience. My insurance company sent me to them after a small accident. The side of my truck was slightly dented. They took the truck apart to verify there was no further damage . They then refused to put it back together again stating they do not work on salvage title vehicles . If they don’t work on salvage title vehicles they should not have taken it apart! They told me I would need to have a tow truck come pick it up. I had to total my $12,000 truck which only had a small dent in the side panel!!! To top it off the secretary was rude. Terrible service!!!Service: Body & Trim
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October 2023 by Tony Scrimale
Could be the worst experience I have had in years. I was told I had to pay for my truck the day I picked it up. So I did just that. Then I found out the insurance company also paid them the same time. That was April 2nd. It’s now October 16th. I have stopped by twice and called every week. They say they had my wrong address, then the check was in the mail, then they lost the check, etc. Every week it’s another excuse. Not once has the manager called me back. I have left message after message at the repair shop. My truck has also been waiting on a price for my tailgate. They said they would call me when it’s in. That too never happened and it’s on back order. So I called ford and yep it’s in stock! I’m a CEO of a major corporation so I am not one to leave a bad review but I would suggest everyone to go somewhere else!
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October 2023 by Matt Hoy
My Tesla was involved in a very small accident which resulted in the car being in the shop for over two months as they couldn’t figure out what the issue was. The communication completely dried up to the point that texts and emails were not returned. Tbf the GM tried to make things right and refunded the car rental bill but has just ceased all communications regarding a 300 dollar refund that I was alap owed. I have written that off and can’t be bothered chasing it, but the business overall is chaotic and I wouldn’t recommend them in any capacity. Cue the canned response ‘sorry we didn’t meet your expectations’
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August 2023 by William Craig
I had a nagging bumper issue. They diagnosed it and took care of it in less than 5 minutes for a very fair price. I felt well taken care of- very helpful and congenial staff.
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August 2023 by Billy Davis
Don't even waste your time.
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June 2023 by Christopher Lynch
Worst place I’ve ever done Buisness. Completely unprofessional and did shotty paint job. Customer service was horrendous, rude, and unprofessional. Had to wait 3 hours for their Wi-Fi to work so they could accept my debit card. I offered cash and check, they wouldn’t accept either. Stay clear, also took over a month for them to replace and paint one front quarter panel.Service: Body & Trim
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April 2023 by BreeAnna Hardwick
If you have a specific time frame of when you would need your vehicle done by or if you like to have accurate information relayed to you about your vehicle do NOT use this company or at least not this location. I’ve been told multiple different completion dates and what “needs to be done still” on my vehicle changes with everyone I speak to, they will lie to you about the status of your vehicle and expect you to make your own arrangements because of their poor staffing and communication policies. It would have been fine if they were honest from the beginning and said they were having whatever their issues are but instead they lie, beat around the bush and play the blame games. As of right now they’ve had my vehicle over a month and are still no closer to finishing and again everytime I ask what they’re waiting on it’s something different I was just told it needs to be painted but about two weeks ago I was told it was already in paint and would be done by the end of the week.Overall I am extremely disappointed, their service as well as their customer service is absolutely awful, and they won’t give me a straight answer about anything, I’m going to have to go through their corporate office to try to get my vehicle either completed or sent somewhere that they are actually capable of completing and following through on their jobsService: Body & Trim
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February 2023 by Ali Aljabery
I was charged 300 for “free estimate” but since my car was towed in and not driving in it’s not a free estimate . This place is a robbery please be very careful. They over charge for everything ! They charged me 15 k for damage I had fixed for under 2 grand. I swear on my sisters grave I’m not lying about nothing. This is your warning to runService: Body & Trim
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February 2023 by Sylv s
Absolute robbers! They feel the need to suck as much money as they possibly can from you. I had a car and wanted an estimate but they charge me 600$ for an estimate. Dont trust them!
