-
February 2024 by Gisela N.
This place has the worst customer service. I would give it 0 stars if it was an option. When leaving a message for a call back, no one returns your call. After numerous calls and voicemails left, no one has returned my call so I had no other choice but to find another ENT. Please avoid this place if you actually want someone to give you a call back when you're having issues.
-
January 2024 by Deena D.
Impossible to get in touch and make appointments. Don't answer phone, don't return calls from call back line, Don't respond to web site requests for appointments.
-
June 2023 by Jane D.
I suffered from vertigo and Silverstein Institute was phenomenal in providing care for me with the Epley process which over time eliminated the vertigo. That along with their extensive hearing and balance testing I highly recommend them.
-
November 2022 by Carolan T.
They are very quick to steer you into surgeries. They don't offer other alternatives. Dr. Nyak and his staff have failed three times on three separate visits to call in prescriptions to my pharmacy. They are very difficult to get a hold of, do not return phone calls, and display very little compassion for patient care.
-
April 2022 by Ken B.
I really dislike giving the practice one star but I'm mad as hell as I can't get anybody to answer the phone or call me back. I've been a patient of the practice since 1972. That is not a misprint. Yes, 50 years since I started with Herb Silverstein, and decades later and since then Seth Rosenberg. Top-notch physicians. But if you can't reach anybody and schedule an appointment, what good is the history you have with the practice. First Physicians Group has killed the caring and professionalism of the practice.
-
April 2022 by J. Daryl D.
Don't come to Dr. Wazen expecting outside the box or creative thinking. I came to him for a second opinion when my endolymphatic sac surgery at Univ. Miami made my Meniere's symptoms worse and not better. In addition, it caused a new complication, patulous eustachian tube syndrome. He had no ideas about the cause or treatment for either complaint. Rather than reviewing the extensive test results I sent him for our first consult, he insisted on having an (unnecessary) MRI done to see if I had acoustic neuroma, a kind of tumor. Even though I had intermittent and not the sort of continuous symptoms that would suggest that sort of tumor. The report he wrote on that first visit was almost entirely devoted to disclaimers of having said anything to suggest that there might be answers. I followed up several times with his staff to make sure they got the MRI results on CDs that I sent them with tracking. No response. Minutes before the second consult staff finally called to say, results not received. Yes, they were, I said, and sent them the tracking. Oh, they said, it was sitting around never opened or uploaded. Not confidence inspiring. Only on the second visit, with the unnecessary MRI report in hand, would he review my other test results. He had no ideas or suggestions. Instead, he told me to go a doctor whom he named in Boston for the eustachian tube issues, and promised he would send an email with the referral, copying me. I got no email, and nothing further other than a bill for the second consultation.
