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February 2024 by Sabrina Lane
Phenomenal Company; Awesome Chair!!!It was only by the grace of God that I found The Modern Back company online. From beginning to end, Tom Walls was very patient and attentive to my needs, delivering exceptional customer service and going above and beyond to ensure that I got the the massage chair that was perfect for me.I ordered the Osaki Avalon and being new to massage chairs, I was like a kid with a new toy (lol). After playing around with it and familiarizing myself with all the many features, let me tell you, this chair is awesome and does not disappoint! Every time I sit in it, I'm in paradise and after one massage, I'm so relaxed, I fall asleep.I can't thank Tom and The Modern Back enough for your phenomenal customer service and I will definitely refer my family and friends to you. Thank you so much...you're the best!!!Sabrina Lane
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February 2024 by Shawn C
I had a great experience with Tom Walls and The Modern Back. Tom is extremely knowledgeable and very patient! No sales pressure whatsoever. I made multiple visits to the showroom and spent several hours making my decision. .... Tom's discounted prices meant that I got a great deal with no need to haggle as well! My chair was delivered by professionals who knew what they were doing. I am extremely pleased with the entire experience!
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February 2024 by Joseph Schuhriemen
I replaced my old massage chair with the Osaki Highpointe 4D from The Modern Back store right here in Sarasota. Tom and his wife Anne Marie are just the best and have a good assortment of quality massage chairs to try and buy. Their sergvice was outstanding and I highly recommend them if you are in the market for one. If I can, I love dealing with a local, family-owned business right here in Sarasota rather than a large box store. The personalized service is much better and you are helping your community. Plus, they are right here if you need further service in the future. I got their white glove delivery and after watching Charles and his brother-in-law doing the assembly and the install, I am certainly glad I did! The new chair works and I look forward to many years enjoying the chair and know that if I ever need service on the chair, The Modern Back folks are right her in town to assist! It's a win, win!A Loyal Customer,Joe?
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December 2023 by david bennett
Thank you Tom W. for working with us in your massage chair loaded showroom. The process was smooth and not rushed. Your knowledge of your products is great. White Glove Delivery was smooth and we are thoroughly enjoying our Osaki OS-Highpointe 4D massage Chair - D and D
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November 2023 by Yvonne Brooks
Working with The Walls was truly a blessing. Initially, we had ordered a chair from Costco without trying it out, only to discover that it didn't quite meet our expectations. That's when we visited Modern Back, and the experience was a revelation. The team at Modern Back was exceptionally patient and knowledgeable, guiding us through the various chair options with honesty and without any pushy sales tactics.What impressed us the most was their commitment to providing top-notch service. Not only did we find the same quality chair from the same manufacturer at a more affordable price, but they also included delivery and set-up in the package. If we had stuck with our initial choice, we would have missed out on the cost savings. It's safe to say that Modern Back's competitive prices not only beat Costco but also come with added perks like delivery and set-up, which Costco doesn't offer.In summary, Modern Back is a top-tier choice for all your chair needs, and you won't be disappointed by their exceptional service. We cancelled our order with Costco and was glad we did!
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October 2023 by Richard P
After much work on my part to research massage chairs I decided on the newest Osaki Vivo Ai 4D & 2D.I looked on the internet and stumbled onto some positive feedback about The Modern Back of Sarasota, Fla. and Tom Walls. I contacted Tom and got some clarity on some questions I had and got pricing that was spot on to fit making the deal work. Tom was great to deal with and highly recommend them because the service provided went well and without a hiccup. I seriously have a back that feels the best it has felt in 20 years and more than satisfied to have the rare occasion of a major purchase without being worked over. Thanks Tom and The Modern Back of Florida!
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August 2023 by Rechelle Wolff
We dealt with Tom at Modern Back. He was a pleasure to deal with, and really took his time with us. We examined many different shares, and he was extremely patient and took the time to ensure that we eventually selected the ones that we liked the most and really fit our needs and our situation. He stayed on top of it, followed up. Great service. We eventually got everything right on time without issue. I highly recommend this company for any kind of massage chair or other needs as I know they also do other products as well. Anything else we need in the future, we will definitely come back. Thank you.
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April 2023 by Danny Baker
These folks have it all. Excellent products, knowledgeable service, ability to match a massage chair with individual needs. Highly recommend if you are looking for a massage chair. They do indeed carry the Luraco Special Edition which was my choice. Had to be ordered but delivery time was exceptional White Glove service was provided. Could not have asked for a better Company to do business with. Highly recommend. If in the area definately stop in and look especially if you are considering spending thousands of dollars on a massage chair. Tom and his staff will not disappoint.
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December 2022 by Jim Coughenour
Ana-Marie, Tom, and Colin are truly amazing people. They offer the best price anywhere (including online) and stand behind their product and are committed to service. They know their products, their vendors, and will guide you in the correct decision. I had an issue with the 3rd party delivery company used by the manufacturer, and the Modern Back were amazing and went out of their way to resolve the issue. Highly recommend. Also, take their advice on their recommendations.
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December 2022 by Matthew Brooks
Tom, thank you so much for all the help in getting that amazing chair. My father is beside himself and so very happy and comfortable. Really appreciate what Charles and James did today. They were super professional, and great representatives of your company. Thank you again!
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September 2022 by Justin White
Fantastic service and knowledge of massage chairs. If you're looking for a large selection of massage chairs to sit in and demo without an aggressive salesman, this is your place. Very happy with my purchase.
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August 2022 by Patrick Kennedy
Fantastic showroom and Colin was a great help. As I tried the chairs, he was extremely patient and knowledgeable. He allowed me to relax while trying each chair and I finally chose the Daiwa. The delivery was quick and easy too. Very pleased with my experience. Thank you Colin!
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June 2022 by Jose C Pinto
Carlos P. Verified BuyerFull Star Full Star Full Star Full Star Full Star05/10/22Massage chairI bought this chair for my parents and they love it. The leg/ foot part is their favorite and it helps them feel relaxed as well. Many of my other family members have
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April 2022 by FloridaPaperbackWriter
Nice selection of chairs that basically sell themselves. The best part was the set up and deliver. Charles and James did an amazing job! I am very happy with my purchase!
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January 2022 by scott raymer
One of the best buying experiences I’ve had in a long time. Tom was super helpful and patient and answered all my questions and has kept in touch since my purchase! No sales pressure and the Titan massage chair is everything we’ve been looking for. As a detective for my local sheriffs office the stresses can mount. Coming home and relaxing in our new massage chair has been wonderful. They were very supportive of me as a first responder. My wife suffers from RA and after a long day at work, it has been very good for her. She’s even fallen asleep in the chair! I HIGHLY Recommend The Modern Back!
