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June 2023 by Francis Olivencia
My first visit at Fracassi and Wayne Vincent made a magnanimous job with my hair color and hair cut. Extremely Professional and so proper and very nice .
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June 2023 by Melinda Flores
My stylist is the bomb, I see Richard and he is magnificent! Talented! But the salon staff Megan to be specific is horrible. The receptionist is the first point of contact and the person who is the example for your clients. I entered to purchase shampoo a few days prior to my appointment, I was going to go from dark hair to medium brown with blond highlights. I picked out my shampoo and she said after my appointment I would need blonding shampoo. It was expensive but I do use quality products so I thought no biggie… we’ll just so happens I didn’t need purple shampoo for my hair, I attempt to return the shampoo, original bag, unopened etc, and she said no. So I go through this long back and forth about how she picked the shampoo for me and she would eye roll, sigh…. Make faces and try to explain how much experience she has?.Ya no. Im never giving that salon a penny of my money. Aweful aweful aweful way to treat a customer and people are leaving that business because of her. I’m addition to that, I never heard from the owner, or management so it is obvious this kind of treatment to their clients is ok. Bye bye! Overpriced, poor client retention and poor employee retention. High turn over is it a good sign. And all they had to do was to be nice. Imagine that.
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March 2023 by Laura Muckefuse
I booked with Wayne today for a cut and he was super professional and did a great job on my hair! He was very knowledgeable about cuts and face framing. I would definitely book with him again!
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March 2023 by Audrey Salcedo
I’ve been coming here since 2021! Darren is the only person I trust to do my hair that I drive all the way from Fort Myers for him to do my hair! An amazing hair stylist and a very cool person:)
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January 2023 by Google user
First time in this new lash location. I made a 2pm same day appointment with Fracassi lashes for full set lashes. Fracassi lashes new location is located inside the Tricho salon, which is on the 2nd floor of the UTC mall. I get there on time. I am immediately approached by a nice lady who I believe was a hair tech assistant. She offered me water or wine as I waited in line for check in. I had my own bottled water, so I passed on both options. Nevertheless, I appreciated the gesture. I check in and was welcomed by Felicia. Hope I got the name right. She checked me in and I asked will I be seen right away and she said yes. I take a seat in the waiting area. Few mins later, Felicia comes by and informes me my lash tech Brandi says it’ll be 10-15 mins before she can see me as her client was late, backing her up. She offered me water/wine and I passed. She then offered coffee. I accepted. She asked how would I like my coffee? For a moment, I thought I was at a coffee shop. She was extremely pleasant and accommodating. She takes pride in what she does and goes above and beyond to make sure everyone that walks through Tricho salon doors are taken care of. I was going to give 3.5 stars bc the wait was 35 mins. Unacceptable for someone that has an appointment but for the service to make up for it I settled on a fair and solid 4 stars. Brandi is a wonderful person with great talent. Keep up the great work beautiful people. God bless!
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January 2023 by Deborah Ulbrich
Sadly, after being a loyal client for 4 years, I will not be coming back. Apparently, the hair salon was bought out by a lash extension service and my past 3 visits have been extremely disappointing. I did not get to see my usual stylist, my hair is now severely damaged, the salon was dirty and the atmosphere was unprofessional. The salon no longer focuses on hair but rather on waxing, lash extensions and Botox, etc.Services: Hairstyling
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January 2023 by Lottie L.
First time in this new lash location. I made a 2pm same day appointment with Fracassi lashes for full set lashes. Fracassi lashes new location is located inside the Tricho salon, which is on the 2nd floor of the UTC mall. I get there on time. I am immediately approached by a nice lady who I believe was a hair tech assistant. She offered me water or wine as I waited in line for check in. I had my own bottled water, so I passed on both options. Nevertheless, I appreciated the gesture. I check in and was welcomed by Felicia. Hope I got the name right. She checked me in and I asked will I be seen right away and she said yes. I take a seat in the waiting area. Few mins later, Felicia comes by and informes me my lash tech Brandi says it’ll be 10-15 mins before she can see me as her client was late, backing her up. She offered me water/wine and I passed. She then offered coffee. I accepted. She asked how would I like my coffee? For a moment, I thought I was at a coffee shop. She was extremely pleasant and accommodating. She takes pride in what she does and goes above and beyond to make sure everyone that walks through Tricho salon doors are taken care of. I was going to give 3.5 stars bc the wait was 35 mins. Unacceptable for someone that has an appointment but for the service to make up for it I settled on a fair and solid 4 stars. Brandi is a wonderful person with great talent. Keep up the great work beautiful people. God bless!
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January 2023 by Brenda McCaskill
I had Crochet install. Julia did a phenomenal job!!! It was my frist time there but it won’t be my last… Great work! In a Great Environment!Service: Keratin treatments
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December 2022 by Lisa Honea
Richard was amazing!! He has had extensive experience with many years in NYC and Ireland. I’ve been getting my hair highlighted for over 30 years and my hair had never looked so beautiful! Extremely happy!
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December 2022 by A. Burkhead
Booked my service quickly and 1st time inJulie was magnificent my cut and color and blow out...absolutely beautiful New client ..The salon also offers med spa..botox
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December 2022 by Lindsey Grothouse
I had Tiki and she was great!! I have really long hair and asked for a short cut! She did a really great job and is extremely friendly! I definitely recommend Tiki!Service: Haircut
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June 2022 by Dianne D
Wow… I have very thick, naturally curly hair. Finding someone who has the unique talent to cut this type of hair is hard to find. Well, I have found him! Patrick did an amazing job with my cut, color, and style last weekend. While he was performing his magic, I watched him. The passion he has for what he does is indescribable. You could see it in his eyes and definitely in his cut. Thank you, Patrick. And thanks to Mimi and all the other employees who made me feel like I was family! . Obviously, before and after photos. So pleased!Services: Curly hair
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November 2021 by Ulyana Zalevsky
Darren did a great job! He is such a professional. My hair look beautiful!
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October 2021 by Kristine Szarkowitz
I HIGHLY recommend this salon. I had multiple services done -- all completely perfect! Patrick was my guy -- he is extremely talented, knowledgeable and personable. In addition to the excellent services, I was greeted and taken care of by Mimi the salon's manager. She is a top notch professional and runs a very clean and beautiful salon. 5-star business for sure!Services: Hairstyling
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July 2021 by Linda Fricano
I love this salon! It’s so beautiful and clean with a phenomenal staff including stylists Gabriel, Tamar and the Manager Lexi. Tamar just did my first Keratin she is incredible my hair looks awesome.! I definitely found my permanent salon!Services: Hair coloring
