-
September 2023 by John Caudill
Worst rip off car wash I've ever been in in my life. Then the free vacuum barely works. I breathe harder than the vacuum. Literally one tiny brush that automatically wipes your car and it is done. Absolutely 100% rip off terrible terrible job 2 seconds and they think your car is cleaned
-
September 2023 by Lauren A.
Highly recommend the monthly wash club! Great value if you wash your car weekly! Property is well maintained and conveniently located next to Wawa so you can fill up your tank in the same trip!
-
August 2023 by Kris Benevento
My experience at Auto Spa Express left me deeply disappointed and frustrated. Despite my efforts to ensure a smooth car wash, I found myself in a distressing situation that reflects serious safety concerns.The only reason I give this place a one star is because I was able to vacuum out my car before going into the car wash.Upon entering the automatic car wash, I placed my car in neutral. Proof of that is I went forward into the car wash for 2/3 of the car wash tunnel. My foot was not on the gas nor was it on the brake. However, much to my disbelief, I was unexpectedly drawn backwards during the wash process. I attempted to navigate this unexpected turn of events, by pressing on the brake to stop me and then I put it into park. I felt a distressing jolt when I came in contact with the brushes again. This dislodged me off of the track. To my astonishment, the attendant who had initiated the car wash process did not notice my predicament, leaving me stuck in the middle of the car wash without assistance.With no choice but to take matters into my own hands, I had to locate a contact number for the office in order to request aid. When I eventually managed to connect with someone, The attendant came inside quickly, pushed my passenger side mirror back into place and told me to drive forward and around again to re attempt the car wash, which I obliged. Upon emerging from the wash tunnel, I was dismayed to discover that my passenger side mirror had been smashed and bent, as a result of the mishap.Seeking resolution, I communicated my concerns to the manager who displayed an alarming lack of professionalism and empathy. Instead of addressing the issue constructively, he hastily blamed me for not placing my car in neutral. When I asked him how it was if I were in reverse that I would move forward into the car wash he had no explanation. His dismissive attitude was exemplified when he pointed to a sign absolving the establishment from liability for damages.To my astonishment, the manager's conduct reached a new low when he interrupted our conversation to take a phone call. Upon his return, he nonchalantly informed me that the establishment bore no responsibility, leaving me feeling disregarded and dejected. Notably, the experience cost me an exorbitant sum of over $900 to repair my damaged mirror at a Honda dealership.Even more disheartening was the response from the intake attendant, who expressed helplessness by simply saying, "He's the manager." This incident has illuminated a lack of safety measures, ineffective communication, and a deficiency in customer care at Auto Spa Express.Ultimately, my review serves as a cautionary tale, highlighting the inadequacies in ensuring customer safety, the absence of proper checks before initiating a car wash, and a lack of accountability for the traumatic experience I endured. I strongly advise potential customers to exercise caution and reconsider entrusting their vehicles to Auto Spa Express.
-
May 2023 by Stephan Headrick
Our go to car wash. We have a lifted F150 that sits 7'0" at its tallest and it fits through the tunnel with ease. Vacuums are included with purchase. The monthly package price isn't bad at all (4tiers of packages). If you go twice with any tier it pays for itself.
-
April 2023 by Bella Clark
BRUHWorst car wash I have ever been to in my entire 24 years of my existence. I did the 14 dollar carwash- which I know is not the top tier one, however, there was still dirt on my car after. But, that's not the worst part. My blow-dryer could get more dirt out of my car. There was zero power to the Vacuum. There was still sand. Also I could not find any rags to wipe down my car. Most car washes have this capability but I could not find this anywhere. One man was using a beach towel..?However, the trash cans looked pretty cool.Services: Auto detailing
-
April 2023 by Regina D.
I have a monthly account.... It's easy and I use it about 5 days a week. My tires look great and it's easy peasy.
-
April 2023 by Ashley A.
AutoSpa Express car wash is an absolute waste of money and time. they do not offer towels to dry the car, windex, and the vacuums had no suction. one of the vacuums used turned off in the middle of cleaning. Def would not recommend if you are looking to actually clean your car.
-
April 2023 by Tonia S.
My suv/tires were still dirty! The vacuums barely have suction and I paid for the $14.00 wash! I was looking at my bank account and saw $18.00, so I had to go back and look at my receipt. And the guy had charged me $18. I will not be returning...1st and last time!
-
March 2023 by Jordan B.
A picture is worth a thousand words so I'll keep this review short. This was the second time I drove out with dirt still on my car despite paying for a premium wash, but most concerning is the damage pictured here. I asked for a manager to discuss this with, guy said "that's me" and waved his hands, would not even look. I was removing bugs the night before and know this was not preexisting. I'd highly recommend going anywhere else.
-
March 2023 by Erica Pramudyasworo
Very steady place. The price was, I thought reasonable. The only thing I like to see them have is something to help clean the inside of the cars under the mats. Cloth areas that need to be cleaned not just vacuumed.
-
March 2023 by Diana A.
The Worst car wash Ever! I had to go thru it twice, plus pre-scrub it myself before going thru a second time and it still wasn't clean. I paid $22 dollars! What a waste of money!
-
December 2022 by Tom Williamson
I bought the monthly unlimited wash option...but every time I go to the car wash, my account is suspended. Today they would not allow me to get a wash, even though my account was paid until the end of November unless I renewed. This is scam. And the response is incorrect. I was advised my membership expired September 30 which was incorrect.Service: Vacuuming
-
November 2022 by AB
Miserable car wash. Endured 2+ years of mediocre washes including intermittent periods of oil coating 1/2 or all of my car from broken (for weeks) machinery...side mirrors that get bent forward. When not working properly they do not inform the customer! Often vacuum hoses are not working properly or low pressure or both.Generally a who cares and buyer drive through beware attitude. NO effective management overview or interest. Not as convenient to me, but I'm going elsewhere before they ruin my car.
-
June 2022 by Darlene G.
The price of car wash with the red lava wax is $19. The only thing that came clean were the windows. The hood of the car is still dirty. I drove back and complained and they let me drive through again. It doesn't clean, period. I will not go back again. It's convenient to me but worth it to go out of my way to go somewhere else. So disappointed.
-
October 2021 by Leah C.
I subscribed to the lower price monthly wash. I typically wash my car 3x's weekly, so just a quick wash keeps it clean. I knew right away this was not a great car wash. My car still Has water spots from the week before as well as the moss residue from the trees. There is no courtesy towels or window cleaner at the vacuums, and frankly the vacuums didn't really have a great suction. After the 4th wash or so, and realizing my windshield was still dingy, I did a more thorough inspection and found that the lift gate was filthy (I have an SUV) and the car was just rinsed down. A waste of money for sure