-
August 2025 by Lara McCorkle
Laz helped me pick out a beautiful Sapphire jewelry set and had my ring sized for me. Quick, easy process!
-
August 2025 by Jan Burgos-Greer
Thank you Laz for helping get my ring fixed!! You’re the best!
-
August 2025 by Ryan Johnston
Jana was very helpful and provided great insight
-
August 2025 by Dana McCloud
Was looking for something for my wife's 50 th birthday. Valentina at the UTC Mall is very friendly and helped me find the perfect gift. Thank you so much.
-
August 2025 by Melissa Shute
Shout out to Laz in the UTC store! I lost one of the diamonds in my wedding band that was only three months old. She was able to find the order with very little information provided by my now, husband. She got my ring taken care of sent out to the jeweler to be repaired. She was kind and listened to my frustration without judgment. She got us taken care of in less than 10 minutes. Thank you Laz for your amazing customer service skills and your sweet demeanor.
-
July 2025 by Max Gao
Very smooth experience
-
July 2025 by Brandon C
Got great service from Jana, did not feel pressured at all and she was genuinely interested in my best interests. Will be coming back for sure
-
July 2025 by Adrian Collins
Great service lorina was great
-
July 2025 by Niki
I went to the store and found a ring i really liked. Unfortunately all of the rings are size 7. So I went home and ordered it in my size, waited the 2 weeks for it to come in, and finally excitedly went in to pick up my ring. The girl opened up the boxes and as I was about to say thank you and walk out, I noticed a diamond was missing. She took it to look under the magnifier and noticed that not one but two diamonds were missing. She said unfortunately I would need to reorder my size online and wait again for it to come in and I would not be guaranteed the price i paid initially as it was on sale when I purchased the first time. Sorry zales but there will not be a reorder. I'm not sure i trust the quality of the product or the quality control department who checks the orders before they're even shipped.
-
July 2025 by deborah bora
Amazing service!
-
July 2025 by Carrie May
Our visit was a great experience. The person, Doreen, who assisted us was friendly, kind, patient, and knowledgeable. Because of this we did not need to shop any further and found something that will last for a lifetime.
-
July 2025 by Eli G
I urgently needed to buy a piece of jewelry. I called the store 5 times to try and see if they have a specific item in stock. It would have a super easy sale. I literally had the item number. But they did not answer their phone. Not even an option for a voicemail. So I went to Kay jewelers instead.
-
July 2025 by Alyse Phillips
I stopped in to buy a wedding band for my fiancé on Friday, June 27th, and was met with total hostility. The two staff members were busy with other customers, so I sat down quietly to wait my turn. After about five minutes, a salesperson finally approached—no greeting, no apology for the wait, no offer to help. The first thing out of her mouth was: “You’re not allowed to take photos.”
For the record, I wasn’t taking photos. I was on my phone looking at the exact ring my fiancé and I had picked out together just weeks earlier. And honestly, even if I had been taking a photo, why on earth would that be the first thing you say to someone clearly there to make a purchase?
I walked out without buying anything and will clearly be taking my business elsewhere. What a shame to lose a customer over such unnecessary rudeness.
-
July 2025 by Alana Micciche
Doreen did a great job helping us find a wedding band that was unique and at a reasonable price.
-
June 2025 by V K
There was a mix-up and Laz was awesome. We will be back for sure. Thank you.
