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April 2024 by Leon Valp
It is terrible bank. I opened business account and put initial deposit $100. In couple of months for some reason I closed this account. I called them and ask to close account and issue a check . A got a check on business name not on my name and now I couldn’t deposit this check anywhere. I came to the branch and ask them to issue another check on my name . They said we have a policy to issue a check only on business name. After I asked them could you cash this check. They said yes, but we will charge you $8. I think it’s ridiculous practice. Please don’t open accounts in Truist bank.
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February 2024 by Angela Stevens
I went into the bank at 4:30 (knowing it closes at 5:00) with my daughter to open her a checking account. She gets out of school at 4:00. The tellers (Mia and didn’t catch the others name) would not take the time to help me bc it was too close to closing time. They made every excuse to not do their job. They were very rude and had poor customer service.
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January 2024 by Steve Funke
Just needed change to give my children their allowances. Bank would not change my $20 bills. Have to have an account with them. The bank was a ghost town. No one was in there.
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November 2023 by Brandton Hale
This ATM ate $80 from my father’s checking account. The branch did nothing to help and we have been on the phone with the claims department four times for a total of 2 hours.Don’t waste your time here or with Truist.
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July 2023 by Shawn Griffith
Friendly staff, pleasant, fast and professional experience overall!
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February 2023 by Jake Sibille
Very unprofessional, after losing a $500 check i deposited. And speaking with the manager twice. I was assured they would check their cameras to locate it. After 3 months and 7 times asking about it they respond saying they can't check thier cameras. Also 6 times out of the 7 that I asked to be called back they never did. I would honestly sue them, but its just not worth the time and energy. They really let me down
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October 2022 by Chris L
All of our information says drive-through is open till 6 PM on Friday. Got there at 5:03 Man refused to take my deposit told me he was closed
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July 2022 by Karen Groff
ATM doesn't work! Very disappointing!
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April 2022 by Christopher Liese
All of our information says drive-through is open till 6 PM on Friday. Got there at 5:03 Man refused to take my deposit told me he was closed
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February 2022 by Scott Helphrey
I parked here 8 mins before they opened and their employee was being all wierd and asked me to leave…. Taking my buisness elsewhere, worst customer service I’ve ever experienced in my entire life
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February 2021 by Kimberly Mygrant
Kimberly Graybill is one outstanding employee with a heart of Gold. All of them were very professional and nice. From the time we walked in to take care of some banking until accounts were made.I cant beleive anyone would give this branch low stars. Everyone has bad days and good days. We all have to be united and work together especially during these trying times.Thank you Kimberly for welcoming us and making us feel at home in our new area.Kim
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January 2018 by Tim Jackson
The Palencia branch has had a long history of high turnover. In the nine years my business has been working with BB&T we have seen approx five different branch managers and countless hourly employees. Recently we were informed that they would now be putting two week holds on our clients checks due to several overdrafts during a downtime in the market from hurricane Irma. This combined with the astronomical fees they automatically charge for everything has led me to leave this review. IF YOU ARE A SMALL BUSINESS OWNER you will not want to do business with this bank. Definitely not this branch. We are moving our 2.5 million dollar business to Harbor Bank because they want our business.
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November 2017 by Joyce Randall
I love how they remember their customers and call you by name when you enter the bank. They take great care to meet all of your banking needs. #LocalGuides
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July 2017 by Norbert Tuseo
Friendly staff
